Customer Service Sales

ARTURO CORONADO

**** ***** ***** *****, ***********, Ca. 95076

408-***-****, abm823@r.postjobfree.com, linkedin.com/in/acoronado

EDUCATION San Jose State University, San Jose, CA

Bachelor of Science in Electrical Engineering, December 2002

Senior Project: Design, layout, fabrication and testing of Arithmetic

Logic unit

SUMMARY OF Computer: Hardware: IBM PC, HP, and Macintosh, Agilent 4156

Parametric Analyzer,

Oscilloscope, Digital Multimeter, Function

Generator

QUALIFICATIONS Operating System: Windows (95-XP), UNIX, Macintosh

Languages: C, C++

Software: Microsoft Office 2000, AutoCAD, PSPICE,

QualiTau test

software, Cadence

Virtuoso

Additional: International travel and customer service

experience

Bilingual-Spanish

EXPERIENCE QualiTau, Inc., Santa Clara, CA Jan. 2007 - Present

Customer Service Supervisor, US Territory

. Lead and Supervise team of 3 Field Service Engineers.

. Manage customer service issues for 31 U.S. customers.

. Responsible for overall customer satisfaction of North

American Customer base.

. Responsible for supporting Customer Service via

trainings, support, joint calls, joint

marketing and goal setting.

. Understands and upholds corporate policies and

procedures for Customer Service.

. Supervise all system integration and oversee quality

assurance control for new system clearance.

. Coordinate Pre and Post Sales Support for all U.S.

customer base.

. Work with RMA agent to verify return products,

create RMA return log sheet and interact with

customers on RMA units.

QualiTau, Inc., Santa Clara, CA Jan. 2005 - Jan. 2007

Field Applications Engineer

. Provide applications support to customers focusing on

Europe and Asia territories

. Coordinate Returned Material Acquisition requests

for all U.S. customers.

. Diagnose defective hardware and internal software

bugs related to QualiTau

reliability analyzers.

. Train and manage engineers on reliability

engineering test methodology and operation of

QualiTau systems including out-of-state field

training.

. Work with R&D groups to develop custom systems for

key customers.

. Domestic and international travel for system

installations, trade shows, training, and pre-sales.

Comarco Wireless Technologies, Union City, CA April 2003 -

Dec. 2004

Callbox Field Technician

. Installation of new digital, analog and landline

callboxes throughout the bay area.

. Responsible for preventative maintenance of

callboxes.

. Trained new technicians on repair of callboxes.

REFERENCES Available upon request.

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