Customer Service Sales
Resume:
Shamra Carver
Warrenton, NC *****
***********@*****.***
OBJECTIVE: To obtain a secure position within a company where I can grow, expand and
gain more knowledge and share my experience.
SUMMARY: Besides having years of Customer Service, Data Entry, Collections and Sales
experience. I’m versatile, outgoing and always willing to go the extra mile in my work
performance to satisfy all Customers and Company. I also maintain the ability to handle
inbound, outbound and escalated calls, in a call center environment.
EXPERIENCE:
Prince Parker & Associates Charlotte, North Carolina 6/2008-2/2009
Medical and Financial Collector
Send out follow-up delinquent notices with collection letters and telephone calls Prepare
management and month-end reports. Monitor payment arrangements on assigned accounts
and respond to general mail requests and inquiries. Answer general collection questions from
members and staff regarding loan payments and past-due notices.Prepare forms, form letters,
reports, and correspondence for collection purposes.
Cricket Communications Monroe, North Carolina 4/2000-9/2002
Collections/Customer Service
Assisted cellular customers with inquires on their account such as: minute usage, plan rate,
payments, payment options and/or agreements. Supports the customer service, credit &
collection and sales organizations for collections, non-pay accounts and the recovery of
disconnected advertising dollars. Gathered researches and analyzes current and past history
to resolve complex non-pay problems on debt-aged accounts. Assisted retaining the
customers business by reassuring my services are available, offering suggestions to help
rectify the situation build a better rapport and provided additional assistance that’s suitable.
Sunrise Senior Living Charlotte, North Carolina 9/2006-6/2007
Care Manager
Care for seniors by assailing them with their medications, daily routines, activities, and day-to
day living situation. Made sure facility was cleaned daily and suitable for residents. Kept and
monitor a daily log for residents.
Education: Charlotte, North Carolina 8/2001-5/2004
Crossroads Charter High School
References Available upon request
Contact this candidate