Customer Service Engineer

ANTHONY T. SMILEY

**** **** ****** • Harrisburg, Pennsylvania 17110

Mobile Phone: 717-***-****

OBJECTIVE

Opportunity to apply and demonstrate my creative, technical, management, leadership,

and interpersonal skills that I have acquired with design and development advanced

information systems, with the opportunity to expand on my technical skills of system

development life-cycles and identifying end users needs and financial constraints with

development of an appropriate information system.

EXPERIENCE

Specialty Gas Fluorine Chemical Operator

June 2006 to

Present Air Products and Chemical, Tamaqua, PA

• Analyze production stream by means of gas chromatograph and infrared

spectrography to identify impurities and adjust plant operations to eliminate the

same.

• Perform brazing, soldering and gas cutting.

• Perform process analytical functions as required.

• Operation of Yokogawa and Moore Systems controls and made adjustments to

plant per SOP.

• Movement of gas cylinders with in the plant.

• Safe operation of 15 cylinder automation and 6 cylinder manual fill manifold

systems.

Delivery Driver

October 2005 to

June 2006 United Parcel Service (UPS), Burtonsville, MD

• Responsibilities included the timely delivery and pick-up of packages,

documentations of deliveries, and providing excellent customer service

Engineering Lead Technician

April 2004 to

October 2005 GEA Niro Inc., Baltimore, MD

• Collaborated with Test station manager, health and safety coordinator,

process engineers, sales engineer and operators to operate pilot plant in

conformance with test requirements. Made adjustments as required by test

results.

• Repaired and rebuilt test station equipment as needed. Read and complied with

MSDS sheets before working with hazardous materials and determined the

proper safety measures.

• Collected and organized data on conditions of operation and generated the

findings in a final test report.

• Operated miscellaneous equipment including forklifts, hand tools, and scales for

shipment of final test material.

• Performed varied preventative maintenance and trouble shooting skills on

all equipment during test.

Start-up Engineer/ Neutralization Operator

August 2002 to

April 2004 Bechtel Corporation, Baltimore, MD

• Monitored plant air systems with MiniCams to insure safe operation

according to OSHA and Department of Army standards.

• Controlled and operated CCTV systems.

• CPRP Certified (Chemical Personnel Reliability Program)

• Administrated and maintained the Foxboro Ladder Logic System.

• Neutralized the HD Mustard Agent, which is a biological chemical weapon.

• Haz-Mat Team Member.

• Operated and monitored waste water systems.

• Maintained the HVAC ventilation system.

• Acquired the position of Advanced Emergency Response Member.

• Supervised the Control Point System process; provided recommendations

for process improvement and enhancements.

Chemical Operator/Operational Resource Supervisor

February 1997 to

January 2002 FMC Corporation, Baltimore, MD

• Directed and delegated responsibilities for a 7–step process called,

SULFENTRAZONE.

• Monitored Honeywell System control points on TDC 3000.

• Managed Waste Water System.

• Evaluated process flows and recommended improvements.

• Analyzed and implemented safety procedures.

• Conducted Safety Action Requests and PLC and Ladder Logic Trouble Shooting.

• Utilized SAP system to post inventory and raw material usage.

• Served as ERB Leader and Incident Commander.

• Coordinated maintenance plans for equipment replacement and service.

• Conducted operator qualifications and testing.

• Interviewed, hired, and trained new operators.

Store Owner Operator/ Manager

August 1994 to

February 1997 Installers Service Warehouse (ISW), Baltimore, MD

• Managed an auto parts warehouse.

• Maintained inventory, payroll, bill vouchers, and maintenance records for

vehicles.

• Prepared long-term and short-term financial plans.

• Communicated with customers.

• Dispatched drivers.

EDUCATION

University of Phoenix, Online Campus

A.A. Information Technology, December 2009

Frederick Douglass Senior High School

High School Diploma/Military Science, June 1990

United States Army, Basic Training

Basic Military Soldier Skills, October 1987

AIT (Advanced Individual Training)

Specific Job Training for the U.S. Army, September 1988

MILITARY EXPERIENCE

United States Army

Supply Sergeant (E-5)

• Responsible for the communication between units and supply and material handling.

TECHNICAL SKILLS

• Excellent organization skills

• Skilled at team building and development

• Successfully at managing multiple projects simultaneously

• Knowledgeable in project management and planning for complete project lifecycle

• Use of structured techniques for analysis and design information systems

• Practical knowledge of system testing, conversion, implementation and quality assurance

• Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project and Access,

• Windows operating systems,

• SAP system

• Internet technologies

• Microsoft Outlook and Lotus Notes.

• Fundamentals of Programming with Algorithms

• Basic Java Programming

• Computer Networking

CERTIFICATIONS

• Hazmat

• First Responder

• ERB (Emergency Response Brigade) Team Leader

• Rope Rescue

• Confined Space

• Hose Handling

• Exterior Fire Fighting

• Forklift

• DOT (Department of Transportation)

• CAPPET (Chemical Agent Personnel Protective Equipment Trained)

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