Customer Service Software

Ombo wokoma

**** ****** ******, ** *****

**********@*******.***

Tel: 215-***-****

Mobile: 215-***-****

PROFESSIONAL SUMMARY

Ombo Wokoma, a detail oriented and resourceful IT professional with

experience managing and troubleshooting highly complex Windows network

infrastructures. I have participated in upgrades and migrations. I have

strong analysis, troubleshooting and customer service skills and excellent

communications skills.

EDUCATION

Diploma graduate

Anthem Institutes'

(Computer Networking)

CERTIFICATIONS

A+ Certified

TECHNICAL SKILLS

Installing, Upgrading and Configuring - devices. Diagnosing and

Troubleshooting - identifying, isolating problem and eliciting inputs.

Operating system fundamentals, OS structures/types, Concept and Procedures

for creating and managing files and disks. Networking capabilities of

Microsoft Windows Server 2000 and 2003 Active Directory server

installations. Create users and password update. Create security group and

distribution list, assigned permission to groups for various resources.

Responsible for analyzing and resolving complex hardware and software

problems associated with desktop and laptop PCs and peripherals. Functions

include but are not limited to: set-up of workstations/devices,

repair/elimination of hardware problems, resolution of compatibility

issues.

Environments: Windows 9x, NT/2000/XP, Vista, Window 2003 Server

PROFESSIONAL EXPERIENCE

CareFusion

Adecco Technical

06/2009 -2010

PC Refresh: includes Move, Add, Change requests, Break/Fix and Technical

Support.

Asset management support; Data/hardware disposal assistance, Patch

Management updates.

Perform software updates of medical devices using various CareFusion Alaris

Products proprietary software applications. Perform hardware updates on

medical equipment using standard hand tools.

Perform electrical safety tests on medical devices using an electrical

safety analyzer. Record results manually.

Perform functional tests on medical devices using CareFusion Alaris

Products proprietary software application. Record results manually as well

as input the results into software application.

Use a bar code scanner to input and manipulate data in to a Microsoft Excel

spreadsheet.

Compucom

(Insight Global Inc.)

11/07 - 12/08

Desktop Support

. Diagnose and repair HP, Compaq and DELL laptops and desktops -

including assembling of the entire laptop/desktop from its entire

components. Replacing of system board, LCD screen, hard drives, CPU

and, or memory.

. HP and DELL desktop installations, hard drive imaging and installing

or reinstall Windows XP and 2000 professional operating system as

required. Installing Network Operating System.

. Assign IP Address based given host table to laptops, desktops and

printers

. Repair Hp inkjet and laser printers

. Determine customer warranty requirement in database.

. Documentation of work progress in database, report and escalate all

unfinished work to the project lead.

Environments: Windows NT 4.0, XP, 2000.

Flavia Manufacturing Company

Staff-Management

03/06 - 2008

Quality Control Tech

Verify and document company products, report directly to the Quality

Manager and will work to maintain the ISO Quality program which includes

but is not limited to: internal audits, Corrective/Preventive action

administration, program documentation, customer complaints, work

instruction issuance.

. Excellent organizational, time-management, execution and tracking

skills

. Assist management in product inspections

. Coordinate daily reports of manufactured goods

. Posses the ability to make effective and sensible decisions with a

sense of urgency.

Achievements:

Coordinate and support the continuous improvement efforts of the

plant, conduct and/or coordinate capability studies, analyze resultant data

and prepare reports for management review.

Morgan Chase

(Ajilon Inc)

03/07 - 2007

. Troubleshoots computer hardware that will include the installation,

repair, and upgrade of PC's and network hardware within the

organization. Including but not limited to printers, phones, and

other forms of electronic communication.

. Troubleshoots software that will include the installation, repair, and

upgrade of software within the organization. Including but not

limited to software applications and business suites, operating

systems (Windows 97, 2000 and XP), drivers, and utilities.

. Responds to assigned Help Desk tickets within established guidelines.

. Maintains inventory of all company hardware and software by location

and user.

. Empowers end users by training and educating them when repairing their

PC's

Lilywin Computers

2000/02

Help Desk Technician

Regularly provided end-user desktop support for MS Office applications in

Skillfully managed a Helpdesk and provided desktop/hardware support for 20

users. Oversee day-to-day operations including coverage schedules and

record keeping requirements

Directly supervised Helpdesk employees. Perform supervisory

responsibilities in accordance

with the organization's policies

Configured Windows 95 to produce customized user profiles, add printers,

desktop icons and various computer settings.

Environments: Windows NT 4.0, XP, 2000 and 2003 Server

Contact this candidate