Quality Assurance Maintenance

Jeffrey H. Thompson

Monticello, Florida ***** - 850-***-**** - ******@******.***

OBJECTIVE - Obtain a challenging position in the technical services field.

WORK EXPERIENCE

Technician/ Quality Control Analyst, DOC Maintenance (Machine Tool), Inc.

- 11/2004 - 08/2009

. Performed inspections, preventative maintenance and service calls on

light industrial and merchandizing equipment at multiple locations in

Florida, Georgia and Alabama.

. Utilized a variety of skills including computer, electrical,

mechanical, and hydraulic. I worked independently or with teams and

implemented maintenance plains and schedules for accomplishing assigned

goals and ensured adequate and timely documentation and communication of

service status to customers and superiors. My average Equipment Maintenance

rating was above 95%. I had no customer complaints or call-backs and no

incidents involving maintained equipment.

. Assisted in developing and implementing quality assurance policies,

procedures, standards, processes, and controls by developing methods for

inspection, testing, sampling and training.

. Drafted self evaluation documents, company preventative maintenance

checklists, an auditor's manual and maintenance operations manual which

depicted all listed equipment and facility inspection items with a

pictorial and numerical rating. These documents clearly showed customers

and our maintainers the quality standards we expected.

. Performed no-notice inspections and Quality Assurance Audits in New

Jersey, Georgia and Florida. These audits detailed issues and trends to

clients and maintenance management which prevented failures of equipment;

initiated safety concerns and addressed cosmetic concerns which would

negatively affect revenue generation. Completed all required inspections

and audits within the prescribed timelines.

. Performed technician/supervisor training, evaluated service

capabilities and service problems, researched and investigated operational

issues and recommended improvements. Maintained proper documentation,

implemented quality control standards and communicated evaluation

standards, status, issues, changes and recommendations with customers,

managers and supervisors.

Technician/Operations & Sales Consultant, APC NOW, Inc. 05/2001 -

11/2004

. Performed Warranty Field Service Repair calls for Dell, IBM corporate

and residential computer customers while assigned as a QualXServ computer

technician, also performed independent Field Service Repair calls for other

desktop and laptop brands.

. Developed and implemented scheduled maintenance programs for all meter

equipment and implemented "real time" data tracking of all maintenance

actions. These system enhancements resulted in a 25% increase in production

without personnel increases. Furthermore, the machines in service remained

at or above 97%. The end results were dramatically reduced customer

complaints and revenue increases above 12%.

. Established and implemented procedures to ensure the validity of audit

data so that it may be matched with collection data for proper audit

accountability.

. Installed, maintained and provided training for all computers,

software and hardware related to inspections, maintenance, inventory,

audit, and system analysis for parking systems.

. Provided technical support for various multi-spaces and single-space

manufacturers parking equipment through-out the Southeastern states.

Provided training to equipment managers and technicians on use, management

and upkeep of multi-space and single-space parking equipment and software.

Director of Operations, Miami Parking Authority

12/2001 - 05/2002

Regional Manager (Sales and Maintenance), Mackay Meters, Inc.

05/2000 - 12/2001

Meter Technician (Shop Supervisor), City of Tallahassee

06/1994 - 05/2000

Facility Manager, Helping Hands Foundation of Havana, Inc.

10/1993 - 06/1994

Technician, (Supervisor, Manager), U.S. Air Force

08/1976 - 10/1993

EDUCATION, TRAINING, INSTRUCTION, CERTFICATIONS AND SKILLS

. Dell Certified Systems Expert, IBM Certified Technician, CompTIA A+

Certified Professional

. Proficient with computer hardware and software; including operating

systems, productivity, databases, spreadsheets, word processors and

equipment management software.

. Trainer, installer and technical troubleshooter for Parking System

equipment and software

. Community College of the Air Force: 118 semester hours; High School

Diploma: Dan River High School, Danville, Virginia

. Strategic Air Command Maintenance University Undergraduate Course in

Aircraft Maintenance Technology

. USAF Senior NCO Academy; USAF Recruiter Course (Sales, Prospecting,

Advertising and Marketing)

. Quality Assurance Course; Total Quality Management Course

. F.A.A. Airframe and Power plant Certificate, Aerospace Management

Certificate

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