Customer Service Manager

Peter P. Reist

* ****** **.

Jackson, NJ *****

Cell: 732-***-**** *****.*****@*****.***

www.linkedin/in/peterrei

st

FINANCIAL SERVICES OFFICER

Anti-Money Laundering (AML) & Fraud Prevention Expert with extensive

experience in managing layers of staff across varied functions and multiple

sites. Recognized for success in forming departments, developing

strategies, documenting policies, procedures and processes and implementing

plans. Accomplished leader committed to delivering targeted, cost-

effective results as a senior officer of an AML/Fraud Prevention unit.

Certified Anti-Money Laundering Specialist (CAMS).

PROFESSIONAL EXPERIENCE

SELIGMAN DATA CORP., New York, New York 1987 - 2009

Service Agent for J. & W. Seligman & Co. Inc., a privately held asset

manager founded in 1864, with approximately $7 billion in assets and

400,000 shareholder accounts.

Vice President - Internal Control

(1998 - 2009)

Senior management post encompassed oversight of AML operations, reporting,

documentation, investigation and analysis as well as daily direct and

automated trade reconciliation, settlement and custody funding, and trade

correction processing.

. Leveraged in-depth Anti-Money Laundering knowledge to comply with Bank

Secrecy Act, USA PATRIOT Act and US Treasury guidelines while refining

OFAC and Suspicious Activity expertise based on review of CIP/KYC

reports, analysis of customer transactions/activities and the preparation

of SARs.

. Authored policy, developed and conducted initial/annual training modules

and managed daily activities of the Customer Identification Plan section

of Seligman's Corporate Anti-Money Laundering Program in compliance with

the USA PATRIOT Act. Also drafted language for Seligman's Corporate

Identity Theft Red Flag Policy to comply with FACTA rules.

. Chartered the mission statement and timeline for a stand-alone Fraud

Prevention Unit, which became the Primary source of guidance to Customer

Service and Operations Units regarding the identification and prevention

of fraudulent activity.

. Kept senior management apprised of AML/Fraud Prevention issues as chair

of firm's monthly senior management committee meetings in accordance with

independent auditor's "best practices" recommendations. Annually

presented the Corporate AML Program to the Compliance Oversight Committee

to comply with federal regulations.

. Facilitated annual required AML and Class B Agreed Upon Procedure reviews

as well as 17Ad-13 Service Agent audits; handled delicate exception

inquiries in a manner that resulted in positive opinions thus avoiding

further regulatory scrutiny.

. Researched, recommended, tested and implemented a Remote Check Capture

scanning process, eliminating fees for risky overnight deliveries of

physical deposits and averting thousands of dollars in potential lost

instrument liability.

. Guided Financial Control Unit through post-outsourcing adjustment period,

which included managing the successful resolution of hundreds of out-of-

standard reconciliation exceptions, averting several hundred thousand

dollars in potential losses.

. Cultivated metamorphosis of the Financial Adjustment Unit from poor

performer to premier processing unit by making adjustments to staff,

updating documentation, prioritizing activities, increasing training,

monitoring quality and counseling front-line managers; the unit's

significant increase in accuracy translated into reduced losses and

improved quality ratings vs. industry peers.

Peter P. Reist

Page 2

Cell: 732-***-**** *****.*****@*****.***

www.linkedin/in/peterrei

st

SELIGMAN DATA CORP., continued

Vice President - Transaction Processing

(1996 - 1998)

Hands-on front-line manager with proven record of stellar processing

quality and timeliness; leveraged vast knowledge of corporate culture and

procedures to streamline operations.

. Drafted and oversaw the implementation of core operations-specific Fraud

Prevention policies and procedures, resulting in the interception of

several attempts to defraud high-net worth clients. Consequently, several

staff members received "FraudBuster" Citations from ICI Mutual.

. Carried out the company-mandated plan to outsource data-entry functions

in order to substantially reduce expenses and consolidate space in the

existing facility.

. Developed and implemented operational processes and procedures for an

elite sub-unit responsible for servicing a newly offered investment

product, resulting in a successful launch and prolonged period of

positive cash inflow.

Assistant Vice President - Transaction Processing

(1994 - 1995)

No-nonsense yet compassionate approach guided inexperienced department

though a turbulent expansion.

. Counseled front-line management staff of the Stock Transfer, Retirement

Plan, Transfer of Asset and Shareholder Account Processing units to

exceed target productivity and quality levels despite a 500% increase in

work volumes.

Manager - Retirement Plan & Stock Transfer Services

(1993 - 1994)

Assumed responsibility for all facets of Closed-End Fund/Stock Transfer

processing and customer service, including legal stock transfer,

dividend/capital gain reconciliation and stock certificate inventory

control.

Manager - Retirement Plan Services

(1992 - 1993)

Oversaw daily operations while focusing on development of longer-term

projects.

Retirement Plan Specialist/Supervisor - Retirement Plan Services

(1987 - 1992)

Entry-level customer service positions focused on prototype IRAs and

Qualified Plans.

EDUCATION

Rutgers College, Rutgers University, New Brunswick, NJ

Bachelor of Arts, Psychology, 1986

Contact this candidate