Quality Manager

ARMOND "RICK" LEHMAN

Coconut Creek FL, ***** ***. 605. 7525

email: abm7ub@r.postjobfree.com http://www.linkedin.com/in/ricklehman

QUALITY ASSURANCE PROFESSIONAL / IMPROVEMENT SPECIALIST

Product & Process Quality Responsibility / Performance Excellence

Leadership / Change Management Strategies / Turnaround Management ---

Design & Manufacturing / International Experience

High-energy and successful Director of Quality with strong record of

accomplishment and broad base of experience in Product Quality Assurance,

Supply Chain Quality, Project Management, Go-to-Market Customer

Satisfaction, Product Development Engineering and Test Engineering

associated with communication products for government, public safety and

business enterprises. Drives value-added process change using Lean Six

Sigma models and leadership skills necessary to manage cross-functional,

worldwide teams. Guides highly-skilled individuals who utilize black belt

methods and DFSS (Design For Six Sigma) to achieve improvements in product

quality. Maintains and executes improvements to quality management system.

Oversees customer issue response and improvements in resolution cycle time

to technical issues. Demonstrates excellent people, communication,

organizational, analytical and negotiation skills. Areas of expertise

include:

Customer Facing Skills Leadership Skills Black Belt Skills

ISO9001 Certification Change Management Team Builder Skills

Broad Business Perspective Results Focused Team Player

Third Party Vendor Fast-Paced Oriented Global Perspective

Processes

PROFESSIONAL EXPERIENCE

MOTOROLA, INC., Plantation, FL

Global Fortune 100 telecommunications company which designs, manufactures

and sells wireless handsets, broadband communications infrastructure,

enterprise mobility and public safety solutions for high-definition devices

with annual sales of $30B.

Director of Quality: Global Subscriber Platform and ASTRO Division (2004 -

2009)

Accountable for quality of all new and existing APCO 25 (P25) compliant

portable and mobile communication products for high profit business

targeted at homeland security, military and public safety segments of

federal, state and local governments worldwide. Directed co-located staff

of seven Quality professionals and oversaw work of Quality personnel

offshore which supported business. Guided Engineering and Manufacturing

Support teams.

. Established critical quality requirements for major new hardware and

software platforms. Monitored and presented quality status to team and

senior management as part of staged gate development process. Approved

launch of all products and software releases.

. Collaboratively developed and supported innovative Design For Six Sigma

(DFSS) processes linking Voice Of Customer (VOC) to Critical Parameter

Management (CPM). Improved customer view of Quality.

. Launched two high-quality, feature-rich incremental software releases

annually for existing products which demonstrated trend of continuous

improvement.

. Collaboratively developed win - win processes that reduced number of

incoming customer complaints by 27%, warranty by 33% while sales grew at

compounded annual growth rate of 7%. Improved flawless launch of new

products by 95%.

. Championed Cost of Quality improvement initiative for global

organization resulting in a $4 million cost savings.

. Initiated project which significantly improved customer satisfaction for

"Ease of Use" with Customer Programming Software (CPS). Received

Quality STAR and Hero awards. Vice president declared approach a Best

Practice.

. As Quality Management Representative created, implemented, maintained

and improved an ISO9001 Quality Management System (QMS). Maintained

direct contact with third party auditors from QMS inception (1994) to

present.

ARMOND "RICK" LEHMAN Page Two

Director of Quality: Global Subscriber Products Division (2001 - 2004)

Accountable for quality of APCO 25 (P25), TETRA and Professional Commercial

(PCR) two-way radios serving public safety, government and enterprise

customers worldwide. Directed a co-located staff of seven direct reporting

Quality professionals, guided other non-reporting Quality professionals on

site and approved work of Quality personnel offshore which supported

businesses. Also managed high quality, fast cycle time laboratory

responsible for delivering Electromagnetic Compatibility (EMC) test

services to worldwide design centers seeking FCC Part 15 / 90 and Radio

Frequency (RF) immunity assessments.

. Provided leadership, coordination and guidance in preparation for the

Malcolm Baldrige National Quality Award examination. Business won the

Malcolm Baldrige National Quality Award in 2002.

. Launched high quality portable and mobile communication products for

APCO and TETRA markets. Collaboratively developed global test and

robustness standards. Improved customer view of Quality.

. Developed and executed plans for making significant quality upgrades to

key PCR portable product. Launched upgraded product achieving excellent

results and customer feedback.

. Envisioned merging of productivity and reliability improvement goals

into single successful initiative called Advanced Reliability Testing

(ART). Combining fast cycle time, time to failure and Weibull

reliability statistics, ART was driven and adopted throughout worldwide

operation as means to detect engineering hardware problems earlier

thereby reducing new product launch delays.

. With increasing demand for services, achieved and maintained excellent

levels of customer satisfaction in timely delivery of EMC product

assessments. There were no product delays due to EMC assessments.

Quality Manager: Radio Network Solutions Group (1998 - 2001)

Provided leadership to Engineering, Business and Supply Chain teams to

improve on-time delivery of product to customers. Directed engineering

hardware and software test teams in raising service capability.

. Achieved record on-time product delivery performance of greater than 95%

through innovative process redesign, and total team commitment.

Frequently presented status to senior management. Received prestigious

CEO Quality Award which led to a promotion.

. Raised overall Engineering satisfaction of the automatic test laboratory

to a rating of 4.5 out of 5.0 through upgrade to equipment and

personnel, reduction in cycle time and improvement in data accuracy.

Senior Resource Manager (1988 - 1998)

Created communication solutions for industry, public safety, local, state

and federal government customers both domestically and internationally.

. Managed multi-functional (Electrical, Mechanical, Software) Engineering

teams in the successful development of numerous communication products,

including accessories.

PRIOR TO 1988:

Factory Technical Operations Section Manager, Motorola, Inc., Plantation,

FL

Engineering Group Leader, Engineering Manager, Motorola, Inc., Plantation,

FL

EDUCATION

Master of Business Administration (MBA), Florida Atlantic University, Boca

Raton, FL

Bachelor of Science Electrical Engineering (BSEE), University of Florida,

Gainesville, FL

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Black Belt Program, Villanova University (Final

Certification Expected Spring 2010)

All Six Sigma Black Belt Courses and Certification Exam, Motorola

University

Leading Edge Program, Motorola University

Member, American Society for Quality (ASQ)

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