Quality Assurance Manager
Resume:
ROGER A. GLASER W*** N**** Maple Avenue
Sussex, Wisconsin 53089
abm7tj@r.postjobfree.com
Summary of Experience
ASQ Certified Quality Engineer with 25 years of quality and operations
experience in custom and high volume manufacturing. Background in
manufacturing quality assurance systems, Six Sigma, ISO, Lean, AIAG
methodology, process improvement, training, cost of quality and metrics,
internal, supplier and customer systems auditing, systems deployment, and
safety. Six Sigma Black Belt certified.
2006 to HUSCO International, ltd., Waukesha, Wisconsin
2009 A $235 million global manufacturer of customized hydraulic
valves.
2008 Director of Quality Assurance Runcorn, Cheshire, UK:
to Responsible to Managing Director of UK facilities for European
2009 quality assurance activities.
Created and implemented customer return tracking system to
accelerate failure identification. Result: Reduced initial
response time from 5 days to 24 hours and shortened service
cycle time from 45 to 17 days.
Implemented internal process audits and improved testing
methods for major customers. Result: Reduced PPM from 22,000
to 3,700 in 9 months on NAACO contract and reduced PPM from
11,000 to 2,000 in 8 months on DANA contract.
Led Six Sigma Black Belt project (DMAIC methodology) to improve
FTT on a high-volume proportioning controller product. Result:
Increased FTT by 15% in 2 months.
2006 Quality Assurance Manager, Responsible to General Manager for
to quality assurance activities for HUSCO - Whitewater and its
2008 customers.
Led Six Sigma Black Belt project to reduce machine shop scrap.
Result: Reduced scrap from 9.5% to 1.0% and saved $67,000 per
year.
Collaborated with production manager to develop operator
training and certification program. Result: Improved
conformance to requirements by 15% first 6 months.
Coordinated purchase and installation of Zeiss CMM software to
align division with industry quality assurance and
manufacturing standards. Result: Reduced machine shop setup
times 75% and step function in PPAP/ISIR preparation times.
Orchestrated implementation of certified stock replacement
program with major customer. Result: Achieved an 80% drop in
reported PPM over 3 months.
1991 to Citation Innovative Metal Components, Menomonee Falls,
2006 Wisconsin
A manufacturer of precision machined automotive and
agricultural components.
2004 Plant Manager: Responsible to General Manager for daily
to production operations.
2006 Drove divisional lean enterprise (Value Stream Mapping &
Process Value Analysis) efforts. Result: Saved $100,000 per
year by increasing efficiencies.
Implemented 5S program and initiated special audits. Result:
Improved cleanliness of all production facilities and
perpetuated improvements (sustain).
Introduced PAIN (Potential Accidents I Noticed) system to
elevate safety issues. Result: Reduced reported safety
incidents by 20% in 6 months.
Led 5S/lean activity in maintenance shops and storage
facilities. Result: Eliminated maintenance spare part
'buffer' and reduced part inventory by 15% in 6 months.
Standardized and consolidated quality and operations metrics
for 6 plants.
Result: Reduced resources used to produce balanced score card
information.
2002 Director of Quality Assurance: Responsible to General Manager
to for internal and external quality and process improvement.
2004 Created internal certified component system for high-PPM
product.
Result: Removed containment requirement and eliminated $4,000
monthly outside contractor cost.
Led quality and delivery system enhancements for Ford product.
Result: Achieved Ford Q1 certification.
Developed training verification system for quality assurance
staff. Result: Prioritized training activities and increased
skill level of QA department employees.
Consolidated and redeployed internal Quality Operating System
(QOS).
Result: Increased information feedback frequency from monthly
to weekly.
Instituted daily meetings for emergent quality issues. Result:
Enabled immediate containment and corrective action and reduced
rework and customer penalties.
2000 Quality Assurance & Technical Manager: Responsible to the
to General Manager for forging facility quality assurance
2002 activities.
Introduced automated finished part weight qualification system.
Result: Reduced labor hours from 8,000 to 4,000 per year.
Implemented customer complaint Problem Reporting and Resolution
(PR&R) system. Result: Reduced customer PPM by 25% and
eliminated repeat complaints.
Introduced surface contour measurement system. Result:
Decreased first article approval time and set up time for new
forging runs.
1997 Project Manager/Process Engineer: Responsible to Engineering
to Manager for implementation of new product lines.
2000 Developed APQP (AIAG methodology) training program and gate
review for project engineering department. Result: Produced
fewer rejected PPAP submissions and decreased scrap costs
during early production.
Launched $6,000,000 in component programs for OMC and Cummins.
Result: Met customer requirements on time and within budget.
Initiated project hand-off system to monitor and prioritize
vital project goals during early production. Result: Defined
project status standards and facilitated cleaner hand-offs from
project management to production managers and supervisors.
1991 Quality Assurance Engineer: Responsible to Quality Assurance
to Manager for maintaining customer mandated quality assurance
1997 programs.
Spearheaded 10-step supplier quality improvement program with
Cummins Engine Company. Result: Achieved certified supplier
status that secured $14,000,000 in new business contracts.
Co-managed upgrade from ISO 9001 to QS 9000 Quality Management
System. Result: Achieved QS-9000 certification.
Optimized gage calibration system using historical results and
introduced shop floor SPC system to capture 'real time' process
data. Result: Reduced gages flagged for calibration by 20%
and reduced scrap due to process degradation.
1986 to Senior QA Inspector, H&K Inc., New Berlin, Wisconsin
1990 A manufacturer of automatic filling and capping machinery.
Education MS Degree, Engineering Management, Milwaukee School of
and Engineering, Milwaukee, Wisconsin. Expected graduation date:
Certificat June 2010
ion: BS Degree, Business Administration, Cardinal Stritch
University, Milwaukee, Wisconsin, 1999, Academic Honors
ASQ Certified Quality Engineer
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