Process Improvement Management

Craig Cheney

** ********** **., *****, ** *****

(H) 937-***-****, (C) 937-***-****

abm7s0@r.postjobfree.com

QUALITY / MANAGEMENT PROFESSIONAL

Experienced Quality/Management professional with strong background in process improvement, internal

audits and metrics development / measurement. Strengths include a high understanding of ISO9001

implementation, ability to interpret complex data and understanding of the importance of meeting tight

schedule and customer requirements. Strong leadership and communication skills with demonstrated ability

to train others. Excellent computer skills.

PROFESSIONAL EXPERIENCE

TRIMBLE NAVIGATION, LTD, Dayton, OH

A publically traded GPS technology company with solutions focused in survey, construction, agriculture,

fleet and asset management as well as public service and mapping. Over $1B in revenue and 3,750

employees in more than 18 countries.

Quality Engineer / Lead Internal Auditor (2000 – 2009)

Led process improvement activities and reported defined metrics achievement for one of two worldwide

distribution centers. Developed and maintained internal audit schedule for Dayton and Sunnyvale, CA sites.

Trained new auditors, followed up on all corrective actions and participated in all external ISO audits.

• Developed measurable metrics for Dayton distribution center

• Reduced missed shipment rate from over 2.5% to approximately 0.5 % by leading Continuous

Improvement team

• Co-facilitated Kaizen events

• Participated on 6 sigma improvement teams

• Developed internal audit schedules and ensured all audits completed on quarterly basis

• Trained approximately 30 auditors at three sites

• Presented audit information at quarterly management reviews

• Maintained corrective action system to assure resolution of all issues

Quality Test Lab Supervisor (1997 – 2000)

Assigned workload, trained new technicians, investigated and reported on all out-of-box failures, maintained

and procured new test equipment, presented test data in written and oral form.

• Trained new technicians to do environmental, shipping, vibration and leak tests

• Worked closely with development engineering to qualify new products and changes to existing

products

• Evaluated all product returns to verify customer compliant and reported findings to management

•

Production Supervisor (1989 – 1997)

Supervised approximately 30 employees to assemble, test and conformal coat through-hole circuit boards.

• Implemented Kan Ban process to help meet daily build requirements.

• Performed yearly performance evaluations

• Involved with assembly line layout

• ISO 9001 implementation and training

EDUCATION / TRAINING

Associate Degree, Mechanical Engineering, University of Akron, Akron, OH,

Numerous quality and leadership courses / classes for professional development

Contact this candidate