Customer Service Supply Chain
Resume:
EDWIN T. KATZ JR.
Ambler, PA 19002 abm7rz@r.postjobfree.com
Cell: 610-***-****
Business Operations, Supply Chain and Logistics Executive
Innovative and Entrepreneurial-Oriented Executive with extensive experience
in leading global Operations, Supply Chain and Logistics teams within
wholesale/retail environments. Recognized for skill at successfully
implementing new policies, enhancing existing procedures, balancing
technology with employee cross-training strategies to increase profits and
user efficiencies, and establishing strategic partnerships. Respected
leader and highly regarded as a key resource, critical thinker, and out-of-
the-box problem solver.
Areas of Expertise
Strategic Planning New Business Development
Cost Reductions/Profitability Improvement Creative Problem Solving
Inventory Control
Process Reengineering ERP Implementation and Integration
Project Management
P & L Management Staff Development and Motivation
Education
B.S. Industrial Engineering The College of New Jersey
1993
Career Highlights
RS Enterprises, NY, NY An internet based e-commerce
firm 8/09 - Present
Responsible for developing e-commerce business solution from concept stage
to fully functional site (Q1 2010 launch) including back office support and
administration. Areas of responsibility include development of business
plan, generating cash flow scenarios, managing development team and
maintaining project schedule, and solicit ancillary support for site
operational and marketing needs.
Executive Operations and Marketing consultant
Key Accomplishments:
. Defining business plan including vendor and customer acquisition
strategies, alternative and complimentary revenue streams, operational
needs, time and action calendar and initial financials.
. Conceptualizing and developing marketing materials to secure vendors
onto site.
Tommy Hilfiger - Dickson Group, NY, NY $50M importer/global
wholesale distributor 4/02 - 7/09
Responsible for strategic direction, fiscal management, and daily
operational supervision of logistics, supply chain, inventory control,
customer service, vendor compliance and IT operations. Challenged to create
innovative solutions and improvements to existing processes in all areas
while positively impacting company profitability and influencing corporate
culture in embracing change.
Senior Vice-President of Operations
11/07 - 7/09
Key Accomplishments:
. Created company-wide supply chain initiative to improve delivery to
retailers. This program's success led to 92% of all orders shipping
within 48 hours of start date and resulted in increased reorders from
retailers.
. Implemented new ERP and WMS platforms. Beneficial results included
increased user efficiencies allowing for cost savings by eliminating
duplicated data entry staffing positions. System install also reduced
EDI processing time, improved reporting accuracy and enhanced
analytical/reporting tools.
. Designed and developed an integrated database for product development
department. Database provided global real-time access and standardized
all technical/design packages submitted to manufacturing partners. Use
of database reduced staff travel requirements and travel costs by 10%
annually
. Maintained pricing control and cost integrity with global supply chain,
logistics, and importing partners despite drastic fluctuations in the
global energy market.
. Established an incremental e-commerce revenue stream with introduction
of Business to Business (B2B) website. This site also allowed for
businesses to review inventory levels in real-time and order product for
stock or ship directly to their clients First year sales thru this
channel exceeded $ 170K.
Vice-President of Operations
7/04 - 11/07
Key Accomplishments:
. Engineered an alternative importing and distribution strategy allowing
large volume clients to receive shipments direct. This process has
allowed an average of 875,000 units to ship direct annually and provided
a savings of more than $ 265K annually in transportation and direct
labor costs.
. Established Business to Consumer (B2C) e-commerce sales opportunity
through multiple vendor partners, resulting in additional first year
sales of $1.3M.
. Facilitated and produced a retail sales database with full reporting
capabilities for Sales and Production department. Information generated
from this database was used to measure regional and national selling
trends (sell thru, price point, etc.) as well as provide key metrics to
guide future product development.
. Managed and controlled planning, scheduling, quality and shipping
processes with overseas specialty fabric manufacturing firm. Fabric was
utilized in nearly 30% of all production during fiscal 2007.
. Relocated company showroom. Relocation process included complete
facilities, project and fiscal management, with an extremely tight
timeline. Relocation was completed one week early and under budget.
Director of Logistics and Distribution
4/02 - 7/04
Key Accomplishments:
. Instituted an inventory accuracy program that featured cycle counting,
bar-code scanning, and incorporated system controls to eliminate user-
based inventory errors. Inventory accuracy increased from 73% to 99.2%
after first inventory cycle. Inventory accuracy average remains at
greater than 99%.
. Published a factory compliance manual for manufactured products. The
enforcement of the manual and additional supply chain enhancements
increased accuracy of goods being imported assisted with inventory
accuracy, and reduced vendor compliance violations with retailers.
. Renegotiated agreements with existing vendor base, and selected
qualified alternative vendors. This process allowed for a savings in
operational costs in excess of $ 190k even with a 20% increase in sales.
QVC Incorporated, West Chester, Pa $ 6,000M multi-channel global
retailer 7/98 - 4/02
Evaluated and implemented equipment, systems and processes to reduce
operational overhead. Challenged to manage new corporate initiatives and
integrate across diverse areas of company. Made board level presentations,
and had fiscal responsibility for new initiatives.
Engineering Project Manager
Key accomplishments
. Reconfigured and re-engineered QVC's Lancaster facility for
distribution of apparel, cosmetics, and accessories. Integrated
automated storage, packaging and shipping equipment with a brand-new
WMS platform. Facility was able to maintain full production during
implementation; $ 17M project was completed under budget by 3%. Labor
savings results of approximately six cents per package (30M packages
annually).
. Designed, developed, installed, and introduced two core personalization
offerings (gift wrapping and monogramming). This was QVC's first
attempt to integrate personalization into their business channel. This
program was incorporated into all back-end IT, Customer Service, and
Distribution functions.
Prior professional experience
Wathne Corporation, Cranbury, NJ $ 100M manufacturing,
wholesale/retail company. 10/91 - 06/98
Manufactured and distributed Apparel, Cosmetics, Promotional Items,
Handbags and Accessories
Operations Manager - Polo/Ralph Lauren Handbags
9/96 - 6/98
Operations Manager - Professionals Cosmetics
1/95 - 9/96
Fulfillment Manager - Wathne Corp
10/91 - 1/95
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