Fran J. Burnham

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**** ****** ****** *****: 410-***-****

Baltimore, Maryland 21206 e-mail: abm7ru@r.postjobfree.com

Professional Experience

Objective: As a motivated Administrative Business Professional, I am

eager to cultivate a leading edge for a challenging organization in its

quest to ensure the highest standards of integrity, competence, and

leadership. I perform well individually or in a group setting utilizing

and combining excellent interpersonal skills and state-of-the art

computer technology with the ability to multi-task and adapt easily to

changing environments. Blending academic excellence with an unblemished

track record of practical experience, I have established the foundation

required to step into an administrative position with confidence,

cohesiveness, and professionalism to promote accuracy, tip top

efficiency, and client satisfaction in the daily course of business

operations while remaining sensitive to issues that arise while

functioning in, and working with, diverse people and groups.

Executive Assistant, School Sisters of Notre Dame, Baltimore, Maryland,

September 2009 - January 2010

. Responsible for administrative support to the Provincial Leader.

Managing calendar of events and activities, coordinate domestic and

international travel, calls, and video confeences.

. Respond to callers, coordinating meetings, and scheduling appointments

. Compile and prepare executive's expense reports

. Provide informational research to support province efforts; manage

database of contact and external sponsors and co-sponsored partners;

provide program planning support for conferences and special events

. Respond to correspondence; assist with gathering information for

quarterly assembly meetings. Take assembly meeting minutes; coordinate

mailings, conference calls, and logistics related to conferences and

other gatherings

. Provide administrative assistant on projects involving issues of

education, health and environment, fairness and opportunity, and

criminal justice

. Maintain confidentiality of personnel records and project files

Administrative Assistant/Lead Typist, RMF Engineering, Inc., Baltimore,

Maryland, January 1998 - April 2009

. Researched, analyzed, and summarized specification information

reports; mastered maintenance of the company database, including

input, manipulation,

. Coordinated subcontractor requirements; produced highly detailed

proposals; reviewed specifications, and proofread documents for

accuracy prior to the release of company materials to prime

contractors, clients, or public sources.

. Served as key point-of-contact to receive and process daily

administrative requests; became a trusted liaison with the Building,

Infrastructure, Civil, and Structural Department Managers

. Delegated workload according to available staff resources and

capabilities, constantly evaluating competence, experience, and

subject related context; prioritized and assigned work according to

confidentiality and deadlines.

. Designed Microsoft Word templates and styles for several master

documents. Used Microsoft Word, Excel and Power Point to compose and

process correspondence, e.g., letters, memoranda, spreadsheets,

reports, presentations, proposals, etc.

. Answered multiple phone lines and directed calls to appropriate

parties; received, sorted, and distributed mail; prepared, copied,

filed, and/or faxed documentation; ordered/tracked office supplies

. Posted and maintained technical standards on company website for use

by personnel in all RMF offices; received and handled incoming and

outgoing internal and external electronic communications; referred

information through appropriate channels and directly handled work

requests as required; monitored Microsoft Outlook constantly.

. Prepared for and participated in RMF corporate and departmental

meetings; coordinated with internal facilitators as well as vendors to

secure proper setup, space, and designated venues for business

appointments and conferences.

. Maintained the authority to make critical decisions that affected the

direction of the organization; regarded as a valuable resource by RMF

colleagues, and sought after to contribute and positively impact

policy for the company.

. Served as a market analyst, technical expert, and troubleshooter for

various software database training program; tested, assessed, and

recommended acceptance or rejection of the new system

. Developed the Process and Procedure Manual for the Word Processing

Department; arranged for overtime as required to bridge gaps due to

employee absences and meet deadlines and workload surges.

. Wrote, designed, and distributed training tip sheets and reference

materials to support users with software upgrade rollouts, e.g.,

advanced word processing, specialized architecture/engineering

industry software, and government standard building/construction

specifications applications.

Education

Master of Arts Degree, Business Management, College of Notre Dame of

Maryland, Baltimore, Maryland 2009

Bachelor of Arts Degree, Business Management, College of Notre Dame of

Maryland, Baltimore, Maryland 2006

Concentration: Management and Human Resources Management

Associate of Applied Science Degree, Business Management, Baltimore City

Community College, Baltimore, Maryland 2003

Professional Certifications/Training

Certificate, Management/Leadership, Baltimore City Community College,

Baltimore, Maryland 2002

Certificate, Business Computer Skills, Career Development Institute,

Baltimore, Maryland 1992

SpecLink Training Course, 2006

Specintact Training Course 2003

Skills/Technical Proficiencies

Microsoft Word Microsoft Excel Microsoft PowerPoint

Microsoft Access Microsoft Outlook Desktop Publisher

Word Perfect Photoshop QuickBooks

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