Project Manager Information Technology
Resume:
TONY T. DANG
San Jose, CA *5111
eMail: *********@***.***
QUALIFICATIONS:
Over twelve years of diversified experience in all aspects of business, commercial, and
financial applications as an IT Director, Manager, Project Manager, Project Leader, and
Programmer/Analyst. Exceptional analytical and organizational skills, focusing on
problem solving and decision making. Effective communication at various customer
levels which contributes to the success of systems design and implementation.
PROFESSIONAL EXPERIENCE:
06/07 – Current PeopleSoft HCM – Application Management Manager
Infosys Inc. – Ross Stores
4440 Rosewood Drive,
Pleasanton, CA 94588
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Define/design the overall conversion tactics and strategy to migrate data into a single instance global ERP
PeopleSoft version 9.0 for a full cycle implementation with eApps
• Set standards for the use of data fields, data field definitions and data dictionary within ERP
• Work with System Analysts and Subject Matter Experts to understand and document
state
of data and level of effort to migrate data. Gathering requirements for the design,
development, project tracking and documentation methodologies, including
requirements for
the change control procedures. Providing expert input to the technology and
application
selection board.
• Develop detailed ETL project plans, conversion/transformation specifications and data
mappings based on requirements. Ensure efficient transform, extract, load of data sets,
and be able to clearly interpret business requirement specifications into detailed
conversion
logic and mappings.
• Provide a detailed Fit/Gap Analysis for a Time and Labor instance to be upgraded from
version 8.9 to 9.0
Write AppEngine processes for T&L rules, customizations, exceptions and Provide weekly production support
•
to Time Entry, Time Administration, and Batch Processing
Design, develop, unit test, and implement conversion tools/utilities or routines including
data
quality validation processes and efforts results in re-usable assets.
• Project Manage effort and provide periodic status reporting.
• Work with Production Support Team (including DBAs), Enterprise Data Warehouse
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Team
and Enterprise Data Integrity Team (Business Owners of Data) to resolve data issues in
POS (Point of Sales) system in Retail Sales or implement enhancements across
applications
in a helpdesk environment.
• Provide knowledge transfer and mentoring other team members.
Provide ongoing business partnership to the Human Resources global business functions to provide systems
•
IT solutions and support.
In partnership with the HR organization, develop a comprehensive business functional roadmap and
corresponding systems plan.
Work with HR Business management to prioritize and execute on HR systems initiatives. Strong foundation
•
and expertise in HR business processes and systems including core HR, Benefits (Ben Admin),
Recruiting, Payroll, Time and Labor.
Provide leadership in the areas of business analysis, technical design and project management for the
•
development or selection of HR systems and solutions.
Manage the HR IT team of 10 (6 on sites, 4 from off shores) and the PeopleSoft production environment
•
including support of employee and manager self service customer applications and integrations with other
internal applications and external vendors.
Perform staff’s performance appraisal. Interview, select, train, evaluate, and counsel all staff in the
Applications Support team.
Prepare and write SOW, SLA for contract negotiations.
Experience in ETL Business Objects design and coding for Functional Testing, Integration Testing, Regression
Testing, Performance Testing, Stress Testing, Load Testing, User Acceptance Testing (UAT) using IBM's
Rational Testing Tools; Rational Test Manager and Manual Tester, Mercury Test Director, Mercury Quality
Center and ClearQuest Test Management (CQTM).
Participate in finding, tracking bugs and driving to resolution, sharing knowledge by effectively documenting
works.
Part of the responsibility is to install and provide support for a third party software vendor Cognos 7.4 with the
possibility of upgrade to Cognos 8 and the development of new Cognos 8 BI applications.
07/06 – 05/07 PeopleSoft HCM Sr. Consultant
BearingPoint, Inc. County of San Diego Project
nd
9573 Chesapeake Drive – 2 Floor,
San Diego, CA 92123
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Daily Operations
* Learn Northrop and Grumman's culture, policy and procedures, and technical
troubleshooting requirements to be able to assist customers.
* Provide 2nd level domestic an international support resolve customer issues and cases
* Monitor network and application health regularly as a backup Database Administrator
* Prioritize workload, web/phone cases, and manage workload within SLA
* Monitor unresolved and aging cases assigned in the analyst work queue
* Work with escalation resources within the Northrop and Grumman's to resolve customer
issues as needed.
2. Case Resolution
* Research, respond to and accurately resolve cases, in a timely manner and in
accordance with department standards and service levels.
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* Function as primary customer contact for all incoming cases as assigned.
* Provide consistent and prompt solutions to customer problems to ensure customer
satisfaction utilizing all available resources.
* Accurately document ticket with replication/troubleshooting steps and resolutions.
* Effectively manage personal queue to prioritize and complete workload to meet and/or
exceed response and resolution target defined in department SLA with minimal
supervision.
* Demonstrate strong follow-through and consistently keep commitments to customers.
* Ensure that each and every customer is handled with a professional attitude and the
highest possible level of service.
* Assist Level I Analysts with case resolution.
3. Department Operations
* Participate in department training and team meetings.
* Contribute to an environment that encourages information sharing, cross training and
an absolute focus on resolving customer issues quick and effectively.
* Acquire and maintain current knowledge of relevant product and service offerings
and
support policies and understand impact to Team.
4. Knowledge Management
* Able to use knowledge tools to resolve cases.
* Contribute to the improvement of the knowledge base.
TECHNICAL KNOWLEDGES & SKILLS:
* Strong problem solving and decision making skills.
* Ability to identify and troubleshoot issues in a web based environment.
* Strong analytical skills and process improvement orientation.
* Assist with QA and customer test processes when needed in advance of new releases
* Proficient in using CRM case tracking software, knowledge of Windows OS.
* Experience supporting users in a remote computing model (VPN, dial in modems etc.)
Tools and System Environment: PS 8.8 HRMS Suites (HR, Payroll, Ben Admin) and Portal,
AIX UNIX DB2 with Oracle database, Window 2000 MS DOS, IBM's Rational Testing Tools;
Rational Test Manager and Manual Tester, and ClearQuest Test Management (CQTM).
Mercury Test Director 7.6 SP3, Mercury Quality Center 8.2 SP1, ETL Business Objects design
and coding, MS Project, MS Access, PS AppEngine, AppDesigner, PeopleTools, PeopleCode,
PS Query, Import Manager, SQL, SQR, SQL+, TOAD, Process Scheduler, Serena Version
Control and Release, SOX Compliance, Visio
04/06 – 07/06 PeopleSoft HCM Sr. Consultant
BearingPoint, Inc. Charles Schwab Project
500 E. Middlefield Road,
Mountain View, CA
PS 8.9 HCM HR – Participate in the implementation and upgrade of PeopleSoft version 8.3 to 8.9
for Core HR, Payroll, Compensation and Benefit Administration.
• Participate in the initial kick off meeting and key user meetings to gather information
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for Fit/Gap analysis.
Provide Current State report along with the Fit/Gap analysis.
• Provide Gap analysis and recommendations for possible resolution and
customization.
• Facilitate meetings with key users and technical team.
10/05 04/06 PeopleSoft HCM Consultant
GAP Inc. – 850 Cherry Ave., San Bruno, CA
PS 8.9 HCM HR – Participate in the system testing, integration testing using Mercury Test
Director 7.6 SP3 and Mercury Quality Center 8.2 SP1 in the UAT testing for HR and Payroll
modules.
• Create test plans and validate test plans in test labs per each test instance.
• Experience in Business Objects design and coding for Functional Testing,
Integration Testing, Regression Testing, Performance Testing, Stress Testing, Load
Testing, User Acceptance Testing (UAT).
Participate in finding, tracking bugs and driving to resolution, sharing knowledge by
effectively documenting work.
• Report defects and work with the developers to resolve the reported issues.
Import resolutions to the appropriate test instance and retest before closing the defect ID.
Facilitate daily testers’ meeting and prepare weekly status to upper management.
PS 8.9 HCM Benefit Administration
• Prepare for the upcoming Ben Admin open enrollment.
Resolve issues in the Ben_Partic and Ben_Activities where terminated employees being picked
up in the current reports
Tools and System Environment: PS Portal, AIX UNIX DB2 with Oracle database, Window 2000
MS DOS, Mercury Test Director 7.6 SP3, Mercury Quality Center 8.2 SP1, MS Project, MS
Access, PS AppEngine, AppDesigner, PeopleTools, PeopleCode, PS Query, Import Manager,
SQL, SQR, SQL+, TOAD, Visio, Process Scheduler
11/04 – 10/05 Information Technology HR Benefit Vice President
Bank of the West – California Plaza, Los Angeles, CA
• PS 8.8 HCM HR Compensation implementation, Benefit Administration with ADP
interface.
Performs business needs assessment and elicits requirements from business community for
bank acquisition and merger.
Performs GAP analysis, Impact and Risk Assessments.
Create Test Plans, Test Scenarios and Test Cases to the approved Requirements using Mercury
Test Director 7.6
Monitors additional System Integration Test activities.
Oversees maintenance of Issues, Risks, and Problem logs.
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Oversees activities of Client Acceptance Testing.
Documents Meeting Minutes, as required.
Assists in Implementation and Rollout preparation activities.
Conduct testing related tasks, document and reports results.
Manage assigned tasks in accordance to policies and guidelines to meet the agreed upon
deliverables, and company, group, and personal goals.
Facilitate effective communications, written and verbal with project team members, operating
units, and all levels of management, Knowledge of Formal System Life Cycle Methodology and
Systems Project Experience, Proven Ability to Relate Business Processes to Technology
Solutions
Tools and System Environment: PS Portal, AIX UNIX DB2 with Oracle database, Window 2000
MS DOS, Mercury Test Director, WinRunner, LoadRunner, MS Project, MS Access, PS
AppEngine, AppDesigner, PeopleTools, PeopleCode, PS Query, Import Manager, SQL, SQR,
SQL+, TOAD, Process Scheduler, SOX Compliance
10/04 – 11/04 PeopleSoft 8.8 Functional Project Manager
University of Florida – Gainesville, FL
PS 8.8 Time and Labor implementation. Lead a team of 2 functional developers for HR, PR and
Time Tracker to:
• Fine tune Time and Labor processes.
Address and resolve HR, PR, T&L production issues
Functional Lead in the implementation and Data Conversion efforts for PS 8.8 Student Admin,
Student Records.
Participate and facilitate in super users meeting to build functional specification for 2 additional
interfaces to T&L. One is for Chrono and an independent in house software team.
Provide hands on to technical team and work with technical team in the interfaces.
System Environment: PS Portal, AIX DB2 Oracle
01/04 – 10/04 PeopleSoft 8.8 Functional Project Manager
Fannie Mae – Washington DC
Full cycle PS 8.8 Time and Labor Data Conversion and Implementation. Lead a team of 3
subject matter experts for HR, PR and Time Tracker to convert and implement PT Time and
Labor module version 8.8 Perform Fit/Gap analysis, user documentation, project plan using MS
project, work with technical leads to compete task assignments.
Host and facilitate weekly user requirement meetings.
Apply all PS 8.8 bundles to the Demo, development and migrate to production environments
System Environment: AIX DB2 Oracle, SOX Compliance
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06/03 – 01/04 PeopleSoft Consultant – Project Manager
University of Wyoming – Laramie, WY
Fine tune Time Admin process for better performance. Reduce Time Admin job processing time
from 18 hours to only 3. Write AppEngine processes for T&L rules, customizations and
exceptions for T&L. Review and fine tune functional and technical specs to achieve system and
application efficiency. Upgrade T&L to PS 8.8 Performed Unit and QA testing in UAT using
REQPRO TaskManager and Robot. Write SQA test scripts.
Provide production support to T&L, HR, Payroll, CRM 8.8, EPM 8.3, e Recruit, e Benefit, Student
Admin 7.6 and 8.0, and Student Records 7.6 and 8.0.
System Environment: MicroFocus Cobol, AIX and DB2, MVS CICS JCL and VSAM
11/02 – 06/03 PeopleSoft Consultant – Project Lead
Pacific Gas and Electric Co. – San Francisco, CA
Customize all Employee Weekly Time Entry panels and Manager Approval panels according to
the PeopleSoft Time & Labor 8.3 specifications. Write AppEngine processes for T&L rules,
customizations and exceptions for T&L. Upgrade T&L to PS 8.8 Performed Unit testing. Support
CRM 8.8 helpdesk and e Recruit. Provide T&L production support to the current PS version 7.5
and Enterprise Performance Management version 8.3
Special Project PeopleSoft IT Consultant Project Manager
PPL – Pennsylvania
Resolve MicroFOCUS COBOL issues in the PS 8.13 Pension Admin implementation for
Pennsylvania Power and Lights during one week vacation.
07/02 – 10/02 PeopleSoft Consultant – Project Manager
Energy North West – Department of Energy,
Richland, Washington
Successfully lead a team of 3 technical and 2 functional staff as well as participate in the upgrade
of PeopleSoft Time & Labor, Pension Admin, e Benefit and WorkFlow modules from version 7.5
to 8.3. Facilitated super user meetings for functional and design specs. Develop a fit/gap analysis
and project plan. Customize all Employee Weekly Time Entry panels and Manager Approval
panels according to the specifications.
Write AppEngine interfaces for T&L to HR, T&L to Finance Project Costing, and T&L to Payroll.
Upgrade six SQR programs from version 7.5 to 8.3 Perform Test Lead functions during Unit
testing,
Support User testing, and Parallel testing phases. Generate SQA scripts for system and QA
testing in UAT.
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System Environment: DB2 MVS JCL PeopleSoft 8.3 Super pack 2 with PeopleTools 8.4, EPM
8.3, SQL, SQR, SQL Server 7, Windows 98/2000/NT, Data Mover, UX Editor, UltraEdit, Query
tools, Informatica Tools, Rational Tools (SQA Mgr, SQA Robot, SQA Test Log Viewer),
MicroFocus Cobol.
10/01 – 07/02 PeopleSoft Consultant – Project Manager
HARRIS Corporation, Melbourne, FL
Implement PeopleSoft 8.3 HRMS Time and Labor module with PeopleTools 8.17. Work with
other team members and super users to develop functional and technical specifications and
design documents for approval. This project requires heavy customization to meet the customer’s
requirements. Provided weekly production support to Time Entry, Time Administration, and Batch
Processing. Successfully fixed Electronic Data Interface (EDI) process and mapping to transfer
data to PS 8.4 Account Payable (AP) and other Financial applications. Successfully upgraded PS
HRMS from version 7.5 to 8.3. Track and apply applicable PeopleSoft Time and Labor fixes and
upgrades. Implement Pensions and E modules: e recruit and e Benefit. Support user testing and
user acceptance phase. Supervised Parallel testing phase prior to Production. Conduct users
training classes and prepared system documentations.
System Environment: PeopleSoft 8.3 with Oracle 8.1.6, Citrix Metaframes, WorkFlow Designer
Toolsets Processor Application, Workflow template/Message Agent, Informatica Conversion
Tool, SQL, SQR, Oracle, SQL Server 7, Windows 98/2000/NT, Data Mover, REQPRO
TaskManager and Robot, Vantive, Gromit, UX Editor, UltraEdit, Query tools, Informatica Tools
Special Project PeopleSoft IT Consultant Project Manager
GMAC Insurance, Winston Salem, NC
During a week vacation, I worked with GMAC Insurance to resolve many functional and technical
issues in PeopleSoft 8.3 upgrade that had been holding up the production for a while. I had a
chance to review the client’s functional specifications and found the errors that caused the
technical issues and resolved them successfully.
02/01 10/01 Information Technology Consultant Project Manager
Stanford University, Palo Alto, CA
Lead five developers in a PeopleSoft HR, Payroll conversion project. Facilitate meetings to
define functional requirements for PS 8i upgrade. Convert legacy data from a mainframe
environment to PeopleSoft 7.5 HRMS and Payroll fit/gap analysis. Also, participate in the
Student Administration conversion converting Student Records and Financial Aids, and Advisory
data from legacy system to PeopleSoft 7.5 Student Administration. Direct and work on task
assignments with both functional and technical teams to ensure that the project plan was met on
time and on budget. Successfully upgraded PS HRMS from version 7.5 to 8.3 Implemented
eRecruit and eBenefit modules.
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Perform Unit testing with the technical staff and facilitated User testing and Acceptance phase.
System Environment: PeopleSoft 7.5 with Oracle 8.1.6, Citrix Metaframes, WorkFlow Designer
Toolsets/Processor/Application workflow template/Message Agent, Informatica Conversion Tool,
SQL, SQR, ORACLE, SQL Server 7, WINDOW 98/2000/NT, Data Mover, REQPRO
TaskManager and Robot, VANTIVE, Gromit, UX Editor, UltraEdit, Query tools
02/00 02/01 Information Technology Consultant
PeopleSoft, Inc., Pleasanton, CA
Write report programs and modify all Micro Focus Cobol programs in the PeopleSoft, Inc.
Release 8.0. Pension Plan project to accept unicode (UCS 2/UTF 8), using PeopleTools
Release 8.10E through 8.10J. Participate in the development of PeopleSoft Internet Architecture
(PIA or iClient) and conduct system testing for this new product. Install, upgrade, implement
HRMS (HR, Pension Admin. Payroll) and Financial modules from 7.xx to 8.0 and 8.1.
System Environment: MICRO FOCUS COBOL, Workflow, CLEARCASE Source Version
Control, Query Analyzer, NETEXPRESS Animation/Debugging, CRYSTAL Report, SQL, SQR,
ORACLE, SQL Server 7, DB2, Rational Tools (SQA Mgr, SQA Robot, SQA Test Log Viewer),
POWERHOUSE PowerPlay/CUBE, WINDOW NT, Data Mover, REQPRO TaskManager and
Robot, VANTIVE, Gromit, UX Editor, UltraEdit
03/96 02/00 Information Technology Consultant – Project Manager
Network Information Consulting Executives, Inc.
San Jose, CA
Install, upgrade and support PeopleSoft HRMS, Payroll, Benefit/Pension Administration on
Release 7 and 7.5 using Micro Focus COBOL and JD Edwards’ suites. Participate in a full life
cycle HRMS, Payroll, Benefits Administration implementation for beta and delta sites.
Implemented Accounts Payable module to provide an efficient way for payment management.
Generated financial reports for AP Input Listing and resolved problem tickets from EDI using
Oracle/DB2.
Perform Functional Lead's role in the implementations of PeopleSoft 8i for the following modules:
HR, Time and Labor, Benefits, Benefits Administration, AP, and NA Payroll for a number of Bay
Area clients.
Oversee the helpdesk support with a staff of 6 engineers to resolve technical issues
for internal clients.
Implement PeopleSoft 7.5 Student Administration modules (e.g., Student Records, Student
Advisor, etc.), and subsequently upgraded Student Administration Student Records and
WorkFlow modules to version 8.3 for Emory University.
Perform as the Functional Lead for a PeopleSoft 8.x Time and Labor implementation for
Convergys Inc. (Salt Lake City, Utah) and Personic Software Inc. (Burlingame, CA). Assignment
also included data conversion and performance of upgrades from PeopleSoft HRMS 6.x to 8i
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using Oracle/DB2.
05/99 02/00 Information Technology Consultant / IT Director
Computer Curriculum Corp., Sunnyvale, CA 94089
Lead an IT division of 35 professional staffs and with an annual budget of 30 to $50 Millions.
Work with end users to support all Finance applications AP, AR, GL, Order Admin, Fixed Assets,
Collections and General Accounting. Supervise Development and oversee Operations during
Month ends. Assist the company’s Controller to make IT decisions on all technical issues for
hardware and software. Work on Year 2000 Compliance Project for business applications using
COGNOS’ POWER2000. Develop functional Century Date testing on HourGlass 2000 and Time
Machine.
System Environment: COBOL, View, OpenView, TurboImage, POWERHOUSE suite Quick,
Quiz, QTP ASK/MANMAN; ADVACATE (Navigation Group), GELCO, VERTEX, VANTIVE
POWER2000, HourGlass2000, UNIX, html, MPEX, SUPRTOOL, on multiple HP3000, HP9000
series and HP UX with Client/Servers, WINDOW 95/97/98//NT
10/98 05/99 Y2K Information Technology Consultant – Project Manager
NorCal Mutual Insurance Co., San Francisco, CA
Work on Year 2000 Compliance Project for business applications using COGNOS’ POWER2000.
Develop functional Century Date testing on HourGlass 2000 and Time Machine. Participate in
the conversion and development of the legacy systems to DELPHI’s with ORACLE database.
Provided on site support and train business users pertaining to Y2K updated features.
System Environment: COBOL, View, OpenView, TurboImage, POWERHOUSE suite Quick,
Quiz, QTP POWER2000, HourGlass2000, UNIX, html, MPEX, SUPRTOOL, on multiple HP3000,
HP9000 series and HP UX with Client/Servers, WINDOW 95/97/98/NT
01/98 10/98 Y2K Information Technology Consultant – Project Manager
HEWLETT PACKARD Co., Palo Alto, CA Corp. Office
Work on Year 2000 Compliance Project for business applications of MM3000 Manufacturing,
Sales Order Management and Purchasing, EDI, PROMIS and IOTRAX. Develop functional
Century Date testing on Time Machine, Also provide on site support and train HP’s worldwide
Business users pertaining to Y2K updated features.
System Environment: COBOL, View, OpenView, TurboImage, POWERHOUSE suite Quick,
Quiz, QTP UNIX, html, MPEX, SUPRTOOL, on multiple HP3000, HP9000 series and HP UX with
Client/Servers technology, Microsoft WINDOW 95/97/98/NT
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01/96 01/98 Information Technology Consultant
HEWLETT PACKARD Co., Palo Alto, CA Mayfield Site
Develop and support software products that are used internally by HP worldwide.
Support Products Service Tracking systems that handled products maintenance and service to
worldwide customers. Supported around the clock urgent response service systems to
company’s customers accounts. Re organize a well received accounts geographical areas and
engineers’ project, which provides an efficient response method for in house engineers and fast
service to customers.
System Environment: COBOL, View, OpenView, TurboImage, POWERHOUSE suite Quick,
Quiz, QTP, UNIX, html, SUPRTOOL, MPEX on HP3000, HP9000 series and HP UX with
Client/Servers technology, Microsoft WINDOW 95/97/NT
1986 1996 Sr. Programmer/Analyst Project Manager
SANTA CLARA VALLEY WATER DISTRICT, San Jose, CA
Define System Requirements and Specifications for business applications.
Develop Mail Distribution System, Water Revenue Information System.
Install and maintain HIGHLINE DATA System’s Payroll and Personnel packages (HRIS). Support
production systems that include Mitchell Humphrey Co.’s Budget systems, Labor, Equipment.
Working Capital Funds, Governmental Expenditures, Fixed Assets, Account Receivable/Payable,
and Investments. Prepare and Install Disaster Recovery and Backup system.
Create Training Manuals and Conduct User Training Courses. Conducted in house cross training
sessions for MIS staff. Prepared budget and perform semi annual staff performance appraisals.
System Environment: COBOL, View Plus with Image and TurboImage, POWERHOUSE suites
(Quick, Quiz, QTP), SUPRTOOL, MPEX on HP3000 series.
COBOL with BOOLEANS on BURROUGHS 3700 and 7700 series MS WINDOW 95
1979 1986 Sr. Programmer/Analyst Project Leader
CONTROL DATA CORPORATION, Campbell, CA
Develop Banking applications to include: Demand Deposit Accounting, GL, AP, AR, Automated
Teller Machine. Evaluate and recommend Business Applications Acquirements for software
acquisitions. Support Marketing users and perform troubleshooting for production systems.
Provide Onsite Supports and Training to system users nationwide.
System Environment: IBM 370 series using COBOL, CICS/IMS, DL/I, OS JCL SPF and ISPF,
CLIST, PANVALET, LIBRARIAN on VM/MVS/DOS JCL
1978 1979 Sr. Programmer/Analyst Project Leader
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BANK OF THE WEST, San Jose, CA
Design and Support a wide range of business banking applications to include: Automated
Transactions, Cash Disbursements / Credit Debit systems, Account Receivables, Account
Payable, and Funds Reconciliation. Responsible for Support and maintain financial systems (GL,
Account Receivable, Account Payable) and Payroll/Human Resource packages.
System Environment: COBOL with BOOLEANS on BURROUGHS 5700 series.
1974 1978 Programmer/Analyst
REILLY TAR AND CHEMICAL CORP, Indpls. IN
In charge of support and maintain in house systems such as Inventory Control, Account
Receivable, Account Payable. Also, created special reports per user requests.
System Environment: COBOL with BOOLEANS on BURROUGHS 7700 series.
EDUCATION:
University of Saigon Faculty of Pedagogy BS Equivalence
Indiana University and Purdue University Major course works
San Jose State University BS Computer Science
San Jose State University MBA In Progress
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