Pamela C. Bezona M.Ed., CPC

** ***** ********** **** *******, Washington 98012

425-***-****

abm7pf@r.postjobfree.com

Strengths Summary

I have the proven ability to link training to meet operational needs. I'm

a creative, energetic, tested, resilient consultant/trainer. I have

successful past performances of building Human Capital Resources that add

value to the business. It's in my DNA to transform innovative ideas into

concrete practices. I listen and counsel to help others see the connection

and purpose of their work. I'm an achiever who attaches timelines and

measurements to define tangible outcomes. I excel in any role in which I

can highlight my positive attitude in a way that provides impetus and

encouragement.

Key Career Accomplishments

Entrepreneur Experience:

July 2007 - Present

Founder of the start-up Performance eSource and quick2coach performance

feedback software

Entrepreneurial experiences included:

. Created business plans (Business Organization, Market Analysis,

Marketing, Financials)

. Designed the software content (Created 9035 lines of data and the

functional specifications)

. Consulted with three different developers for creating code and

functionality

. Collaborated in the design and implementation of quick2coach web site

. Created and delivered a monthly newsletter entitled "Coaches Corner."

. Presented at the Early Stage Investor Forum, Northwest Entrepreneur

Network

. Established and effectively worked with my Performance eSource Board

of Directors.

Training and Employee Development Manager Costco Wholesale 1983-

2007

My primary role was to design, deliver and manage human relations,

department specific and organizational development training programs for

corporate, regional offices and warehouse operations. (500K employees)

Partnered with Senior Level Management to design employee specific

performance management solutions.

Curriculum Design - Logistic Manager for the development and delivery of

our national Costco University Leadership Development programs.

Partnered in managing 5M dollar Leadership Development Training Budget

Designed and implemented supervisory / management training for employee

relation issues: Sexual Harassment Prevention, HR / Personnel Workshop, New

Employee Orientation process.

Designed and implemented English as a Second Language program for corporate

employees.

Designed and delivered customized Team Building Programs for intact work

groups.

Directed Warehouse Operations 12-Week HR Support for new location openings.

(20-30 per year)

Designed and delivered the performance management training, "Tools for

turning them around."

Designed and delivered "Hire for Success" behavior-based interviewing

program.

Designed and implemented "Get S.M.A.R.T. about Goals" online, read-only,

leader-lead training.

Re-engineered, directed and delivered Costco's Drug Free Workplace program.

Exceptional Stand-up Trainer and Presenter.

Designed and delivered 60 minute quick2coach webinars:

. A performance coaching clinic-What to say, how to say it"

. Managing Mean Manny- How to coach competent but rude employees

. Baditide Betty- How to coach negative attitudes.

Adjunct Faculty Member, Bellevue Community College: First Line Leadership

Skills. 2008-2009

NHRMA Regional Conference Speaker, 2007 and 2008

H.I.R.E. Attitude

Stop Global Whining

ER4HR

Performance Management Solutions

SHRM International Conference Speaker, 2005, 2006, 2007, 2008

Performance Management Solutions

Stop Global Whining

H.I.R.E Attitude

Video Highlight featured on www.shrm.org (members only)

Employment prior to Costco

Associate with Northlake Counseling and Consulting, Seattle Washington.

. Counseled individuals, couples and groups: Interpersonal skill

development.

Secondary Education Teacher, Pasco School District

. Trained, coached, supported and evaluated over 150 students a day.

Education

NHRMA HR Foundations Certificate

October 2009

. Benefits, Employee Law, Compensation, Recruitment, Performance

Management

Human Resource Management Certificate

University of Washington Continuing Education Program, Seattle Washington

Certified Professional Coach, College of Executive Coaching, Pismo Beach

California, October 05

. Assessment Tools: MBTI, Firo-B, Spectrum CPI 260, Appreciative

Inquiry Training

Masters of Education, Counseling, Interpersonal Communication,

Seattle University, Seattle Washington

Bachelor of Arts, Secondary Education

Western Washington University, Bellingham Washington

Certification of Instructional Design: D.L. Sinks and Associates

Instructor Certificate: Increasing Human Effectiveness: Edge Learning

Institute

Professional Affiliations:

Selected as a delegate for SHRM's People to People, HR Executive Business

Exchange to China 2008.

Bellevue Community College Corporate Advisory Group

2003 - Present

Society for Human Resource Management Member Number 00434290

American Society of Training and Development Member Number 10300651

Computer Skills:

Interactive Webinar development and implementation

Proficient in Microsoft Office Suite; Word, Excel, PowerPoint

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