Manager Project

ERIC ORSTROM

Nashville, TN, 615-***-**** (home), 615-***-**** (cell),

abm7p2@r.postjobfree.com

MISSION

Transforming the data dreams of my customers into strategic and insightful

business information.

SUMMARY OF QUALIFICATIONS

An accomplished business intelligence, data mining, decision support,

report writer and market research professional highly skilled at standard

and ad hoc reporting paying careful attention to internal and external

client requirements to deliver superior results with added value insight

and commentary. Frequently seen as the "bridge" between the business and

technical portions of an organization. Full data life cycle experience

including Extract, Transform and Load (ETL) processes, database design and

implementation, data maintenance and data integrity and reconciliation

auditing activities.

CORE COMPETENCIES

Demonstrates excellent organizational, oral and written communication,

problem solving, listening, interpersonal, multitasking, customer service,

time management and attention to detail skills.

PROFESSIONAL EXPERIENCE

VF Corporation, Public, Manufacturing ($7.6 billion), Nashville, TN, 2006-

2009

Research and Data Manager (2006-2009)

* Provided standard and ad hoc analysis and reports for over 120 employees

in 15 different departments

* Processed more than 1,000 different research and data ad hoc report

requests in 2008 and 2009

* Integrated Metropolitan Statistical Area employment data with revenue for

sales opportunity analysis

* Correlated Industrial Sector revenue to manufacturing employment to

assess sales risk during recession

* Identified data integrity issues and recommended design changes leading

to data quality improvement

* Performed Webinar technical support and training resulting in significant

travel expense reduction

* Developed and implemented customer expectation, product wear test and

employee on-line surveys

* Led the update to the Customer Segmentation Model to better align current

customer sales profiles

* Co-chaired the Measuring Our Success Team (MOST) service quality

improvement team

* Produced sales analysis for senior management to identify trends and

patterns for strategic decisions

* Researched and summarized significant economic and employment indicators

Deloitte & Touche, LLP, Accounting - Consulting, $27.4 billion, Hermitage,

TN, 1997-2006

ITS Operations Reporting Manager (2005-2006)

* Designed implemented and documented comprehensive IT reports for the

company CIO

* Remotely managed the report design efforts of 2 programmers based in

India

Service Quality Improvement Analyst (2004-2005)

* Received an Outstanding Performance Award for designing a Call Center

Improvement Program

* Introduced a new Service Level Agreement program at offices around the

country

* Produced Service Quality Improvement Auditing and Analysis White Papers

Performance and Service Level Coordinator and Planning and Analysis

Specialist (1998-2004)

* Designed a cost allocation system that helped reduce costs from >$1

million <$400K per month

* Implemented a comprehensive data dashboard measurement system comparing

results to targets

* Examined circuit utilization performance and headcount trends to improve

network performance

* Developed and maintained many network, call center, headcount Microsoft

Access databases

Help Desk Supervisor (1997-1998)

* Member of the National Technology Advisory Council and Outsourcing

Evaluation committees

* Managed 8 microcomputer support and network help desk professionals

Gibson Guitar Corporation, Private, Manufacturing, $400 million, Nashville,

TN, 1995-1997

Systems Administrator (1995-1997)

* Designed and implemented a Microsoft Access computer asset management

database tracking system

* Planned and performed 200+ Windows 3.1 to Windows 95 Upgrades

* Administered GroupWise, Eudora, and Microsoft Exchange e-mail platforms

* Provided help desk technical support and network systems administration

for 300+ end users

Ingersoll Rand, Public, Manufacturing, $13.2 billion, Campbellsville, KY,

1995

Analyst/Programmer (1995)

* Prepared Information Technology department for ISO9000 certification

* Participated on the MFG/PRO (MRP system) Implementation task team

* Designed and implemented a dBase computer asset management tracking

system

IBM Corporation, Public, Manufacturing - Services, $103.6 billion, Chicago,

IL, 1987-1994

Staff Information Analyst (1994)

* Received an Area CIO Regional Achievement Award for a Desktop to Laptop

Implementation Project

* Participated on an Asset Life Cycle project team resulting in tighter

asset management controls

* Executed several significant asset reduction programs including assessing

the financial impact

Account Systems Engineer (1989-1994)

* Received a Branch Manager's Award for Marketing Excellence Computer

Training and Implementation

* Project Manager for implementation of LAN, hardware & software for 200+

end users

* Designed and implemented an OS/2 Database Manager asset management

tracking system

* Received several Branch Achievement Awards for the planning and execution

of office relocations

* Established a branch office Personal Systems Awareness Program

Analyst/Programmer-Part Time Supplemental Employee (1987-1989)

* Automated warranty opportunity reports reducing processing time from two

weeks to two days

* Designed and documented customer warranty contract database

DATA MINING & BUSINESS INTELLIGENCE EXPERIENCE

* Sales - Trends, Customer Segmentation, Channel, Product, Customer

Purchase Levels

* Employment - Industry, Occupation, Geography, Gender

* Economic - CPI, PPI, Federal Funds Rate, Price of Oil, GDP, Consumer

Spending, Retail Sales

* Network - Circuit Utilization, Availability, Latency, Remote Access

Usage, Patch, Change

* Call Center - Phone Calls, Trouble Tickets, Service Improvement

Opportunities

* Financial - Remote Access Cost Reallocation, Asset Management

* Personnel - Headcount Trending by Geography, Organization, Employee Level

* Surveys - Customer, Product Wear Test, Employee, Help Desk, Exchange

Migration

* Data Integrity - Auditing and Reconciliation

TECHNICAL SKILLS

* Advanced Skills in Microsoft Office (97, 2003 and 2007 versions) -

Access, Excel, PowerPoint, Word

* Relational Data Base - Access, SQL, OS/2 Data Base Manager, dBase,

FoxBASE

* Data tools - Monarch, Brio, SAS Enterprise Guide, Crystal Reports,

Symposium

* Network Monitoring Tools - VitalNet, NetIQ, NetView

EDUCATION AND HONORS

Elmhurst College, Elmhurst, IL - Bachelor of Science Degree - Major:

Business Administration

Cumulative GPA: 3.81/4.0 - Dean's List All Eight Semesters

Phi Kappa Phi - Honor Society & Delta Mu Delta - Honor Society Business

Administration

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