Customer Service Software
Resume:
Gregory Miller
**** **** *** ** *******, WA *****
abm7nm@r.postjobfree.com
Skills and Experience:
. Knowledge of medical software
. Knowledge of Oracle Financials software, as well as AS400 and SAP Systems
software
. Proficient with Internet and e-mail
. Proficient with Microsoft Office applications (Outlook, Word, Excel)
. Familiar with office-procedures
. Proficient with fax machines, printers, copiers, as well as filing and
mailroom duties
. Knowledge of forms and documentation
. Proficient with telephone-etiquette - have worked telephone-reception (4
lines)
. Management: Trained and supervised workgroup of 3 in Capital Campaign
supply room, seasonally for two years (United Way of King County)
. Full Bookkeeping Cycle: Accounts Payable and Receivable, General Journal,
General Ledger Coding, Reconciliation of Expense Accounts, Reconciliation
of Bank Statements, Sales-and-Cash-Receipts Reconciliation, Closing
Adjustments.
. Programs used, proficient in:
o Microsoft Outlook, Word, Excel, PowerPoint
o Keyboard and 10-Key by sight & touch
o VISTA-VAPSHCS-CRT; CPRS Patient Chart; Internet Explorer;
QuickBooks, Oracle, MAS200, GEAC Systems Software, Ceridian, SAP
Systems Software
. Communications and Customer-service skills: Excellent verbal and written
communications skills
. Flexible, with strong organizational skills
. Work well with diverse populations
. Work independently and as a team
. Dependable and trustworthy
Work History:
Birthright of Seattle, Inc.
July, 2008 -
present
Seattle, WA
Bookkeeper (part-time employment) (ongoing)
Posting invoices; daily maintenance of accounts; tracking bills;
maintenance of general journal & general ledger; reconciliation of cash and
charge receipts, using QuickBooks
Almond & Associates
Seattle, Washington March -
December, 2008
Full-time (40 hours/week)
Supervisor: Bill Howe
Program Support Assistant GS-6, MICU/CCU, VA Puget Sound Medical Center,
performing following functions:
. Customer service: Maintaining courteous & effective public relations
by interacting cordially and cooperatively with staff, patients &
visitors, resulting in:
o Prompt attention to and proper direction of customers
o Prompt answering and proper referral of telephone calls, using
multi-line phone-system to relay information between visitors,
nurses, doctors, escort, and IV team; while maintaining HIPAA
privacy regulations, on the phone as well as in person
o Fielding & directing patients' & visitors' needs, in person and
over the phone; directing them to the appropriate staff, while
working in a professional and efficient manner
o Proper message documentation
o Referral of inquiries to appropriate staff
o Training & providing guidance on PSA (ward-clerk) procedures to
other team-members
o Assuring customer-satisfaction (both internal & external) by
practicing excellent customer-service in daily work
. Operations
o Promptly and accurately processing administrative procedures for
patients in MICU/CCU
o Admitting, transferring, and discharging patients in the
computer and on paper, making sure all necessary information
correctly entered in a timely manner prior to shift-change
o Making new patient charts with correct forms, graphs, doctors'
orders, and all information directed to be placed in it, along
with breaking down charts and making sure all appropriate papers
are filled
o Maintaining patients' records, along with processing tests &
procedures
o Assisting co-workers in the processing of orders, to avoid
backlog or wait-time for nursing staff or clinician
o Updating patient-demographic information with patient and/or
family at each contact
o Scheduling appointments, assuring conjunction with orders
written
o Filling out & filing of lab-slips, microbiology-slips, and blood-
bank slips, assisting staff in ensuring that laboratory
specimens are promptly sent
. Administrative Duties
o Keeping supervisor apprised of backlogs in clinics
o Maintaining confidentiality of medical/computer-generated
records at all times
o Redirecting of medical records to appropriate location or
provider when necessary
o Assuring all administrative needs for clinic (action-profiles,
rooms stocked with appropriate forms, etc.) are available at
beginning of each day
o Ordering clerical/office supplies for ward, along with any extra
wheelchairs, stretchers, stands with fusion pumps, meals, etc.,
from other departments (as needed and/or directed to)
o Rendering end-of-shift reports, relaying information and status
of ward or unit
o Assigned and rotated to different wards and units to fill in for
people on vacation, sick or away from desk in training status;
when at full strength, assisted other ward & unit clerks in
various duties
United Way of King County
Seattle, Washington
Administrative Assistant team - Community Services Department
2000 - 2002
. Clerical & office skills, and administrative functions: Word-processing,
spreadsheet management, managing files and records
. Office Management: Taking minutes, proofing, copying, managing inventory,
secretarial support and customer-service, data entry, filing, mailroom
duties, telephone reception (multi-line telephone system) (4 lines)
. Used Word documents for memos and various forms to be filled out on a
daily, weekly, or monthly basis; received and obtained information from
all relevant sources to transcribe, fax, and record information to
complete the job
Campaign Supply Management
1998 -
1999
. Managed inventory: Tracking and keeping close accounts of inventory;
making sure that all items in inventory were in stock
. With the help of a computer spreadsheet program, calculator, and phone
system, to pass and receive information to various personnel
. The computer was an essential part of the job for preparing and keeping
inventory, personnel changes, and monetary balances; along with the use
of Word documents for memos and various forms to be filled out on a
daily, weekly, or monthly basis
. Management: Trained and supervised workgroup of 3 in Capital Campaign
supply room, seasonally for two years
Accountemps, Inc.
Seattle, Washington December, 2006 -
November, 2007
Accounts Payable & Receivable Specialist, working at the following contract-
positions:
. Glacier Northwest (Cement, Gravel & Construction Products)
. Majestic America CruiseLines (Travel & Leisure Industry)
. Coastal Hotel Group (Hotel Properties Managers)
. Seattle Surgery Center
. F-5 Networks (IT/Computer Technology)
Performing the following functions:
. Processing checks & invoices (approx. 50 per day)
. Researching customers' and vendors' past-due statements (customer-
service duties)
. Tracking, coding, processing and paying vendor invoices (printing
weekly check-runs)
. Updating purchases- & cash-disbursement journals
. Auditing, Coding, and Researching expense reports (approx. 20 per
day)
Becoming proficient in the following software:
. Oracle Financials; SAP Systems Software; AS400 (Legacy)
. GEAC Systems Software; MAS200
Starbucks, Inc.
Seattle, Washington December, 2004 -
November, 2006
Contract-position through Parker Temporary Services
Accounts Payable & Receivable Specialist, working at the following contract-
positions:
. Starbucks Corporate Headquarters: Central Invoicing Department;
Merchandise Planning/Supply-Chain Operations
Performing the following functions:
. Tracking customer-service requests, using multiple Excel spreadsheets
. Tracking merchandise inventory; filling orders from inventory
. Inputting/processing data (approx 50 invoices per day)
. Daily coding and posting of invoices (approx 50 invoices per day)
. Reconciliation of cash-receipts (approx 50 per day)
Becoming proficient in the following software:
. Siebel 7 Software; Oracle Financials Software
Education:
A.A.S., Accounting
South Seattle Community College Seattle, Washington
B.A., Sociology
Excelsior College, State University of New York Albany, N.Y
(Transcripts available on request.).
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