Process Improvement Analyst

EILEEN DEVLINE-WARD

**** * ********** ********* #** Fort Lauderdale, FL 33308

813-***-**** abm7lb@r.postjobfree.com

SUMMARY

Innovative leader expert in the design, documentation, and delivery of cost-effective, high-

performance technology solutions in support of global remote users for fortune 500 international

financial conglomerates. Talented in managing and documenting all phases of the system project life

cycle (SDLC), from initial feasibility analysis, and conceptual design through implementation, including

testing. Combines strategic technical expertise with strong and diverse qualifications in business

analysis and operations. Record of reversing financial declines and capturing significant cost

reductions through process redesign and enhancement.

System Upgrades & Application Enhancements Technology & Business Linkage Planning

Re-engineering Operations & Process Improvement Innovation & Troubleshooting

Technical Writing & Documentation IT Skills Gap Analysis & Performance Optimization

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PROFESSIONAL EXPERIENCE

BROWARD ART GUILD – Ft Lauderdale, Florida June 2009 – Present

Business Analyst / Volunteer - Assisting the art guild with grant writing and fund raising for the 2010

Community Arts programs. Develop project plans; create marketing solicitations, class schedules, letters

of intent and advertising. Research potential corporate sponsors.

CITIGROUP– Ft Lauderdale, Florida Sept 2005– Dec 2008

Business Analyst / Consultant (3/2006 – 12/2008)

Business Analyst for Citigroup Risk Architecture working with Risk Management and technical operating

groups and partnered with key business stakeholders to identify emerging business requirements and IT

enabled operational efficiencies for risk mitigation. Developed and recommended strategies to implement

business process improvements through automation solutions, while maintaining serviceable, cost-effective

infrastructures. As technical liaison between technology and business users, led a series of upgrades and

application enhancements, including the replacement of an obsolete application. Interpreted business

requirements and translated into functional requirements. Advised senior functional managers on technical

issues and managed multiple matrix teams of up to 10 professionals each to implement system

enhancements. Formulated and edited two user specification manuals for Citigroup Risk Architecture

applications.

Process Improvements

Provided yearly labor cost savings of $14,000 and reduced report distribution time by six hours by

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spearheading the automation of the loan variance reporting system used by the global community to

identify variances greater than 100 million.

Designed and implemented the Secured File Transfer Protocol (SFTP) allowing global remote users

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to securely upload files directly to the production server and comply with Information Security audit

requirements.

Eileen Devline-Ward Page 2

Key Highlights

Identified weaknesses in the securities CUSIP pricing process that resulted in a $10 million loss and

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collaborated with businesses to develop better pricing methods.

Business Analyst/Technical Writer (9/2005 – 3/2006)

(Citi - Latin America Business, Tampa)

Collaborated with Latin American business to restructure International Personal Banking consumer loans.

Conducted a needs analysis to determine software and application requirements for both domestic and

international user communities. Developed technical reporting requirements for the (AML) Anti-Money

Laundering Act in conjunction with new loan structure. Defined technical specifications for the data

warehouse.

Process Improvement

Reduced consumer loan approval cycle from seven to four days and enabled International

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consumer loans to be monitored by the Anti-Money Laundering group with loan restructure.

BANK OF AMERICA Credit Card Services – Norfolk, Virginia July 1991 - Dec 2004

Business / Operations Analyst for Card Services that generated $25.5 billion in revenue and $3.7 billion

in net income. Managed diverse portfolios and was selected as manager for the Diversity group to provide

mediation between management and employees to ensure direct, open lines of communication. Provided

development, testing and implementation of computer software. Developed operational manuals and led

developmental training classes for associates. Designed and implemented standardized desktop

configuration for Government Card call center. Collaborated with Six Sigma project managers to

streamline inefficient operations and business process flows.

Process Improvements

Produced yearly savings of $64,000 and fully automated the Ideas in Motion program within one

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year by launching a re-engineering initiative of the existing process.

Increased electronic file efficiency by 30% within the first month with annual savings of $50,000 by

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instituting a reconciliation system and implementing controls critical in compliance with State of Florida’s

Commercial Card contract.

Generated annual savings of $22,000 and improved reporting accuracy/efficiency by 45% within the first

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quarter by establishing an automated associate productivity matching system.

Key Highlights

Identified yearly loss $32,000 resulting from unwarranted system access ids and implemented fix

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that improved efficiency by 50% and reduced liability by 45%. Received monetary award of $1800.

Increased the education of employees with the development of joint partnership between Bank of

•

America and local community college that allowed associates to attend pre-paid college classes on-

site.

ADDITIONAL EDUCATION

IBM Mastering Requirements Management with Use Cases (UML), August 2006

Grant Writing, March 2009

EDUCATION

BA, Economics, Old Dominion University, Norfolk Virginia

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