Customer Service Rep

Diane Perez **** Zion Ln #D*

abm7kt@r.postjobfree.com El Paso, TX 79904

915-***-****

Objective:

To obtain a challenging position with a progressive company where my strong

skills along with my hard work and dedication can be utilized allowing me

growth and opportunity.

Work History:

08/26/2009-12/18/2009 GC Services - El Paso, TX

Customer Service Rep.

Answer inbound calls pertaining to FedEx packages. Track packages, schedule

pick ups, and process claims and cases for lost or stolen packages. Offer

rates and FedEx locations to customers.

4/29/07-10/25/08 Verizon Wireless.- Chandler, AZ

Custumer Service Rep.

Answer inbound calls focusing on first call resolution. Help customer

solve problems and troubleshoot wireless handsets and smart phones. Answer

questions and problems regarding billing and data details.

11/29/06-4/29/07 Macy's Inc. - Phoenix, AZ

Credit Customer Service

Answer all inbound calls offering outstanding customer service. Help

customers activate their store issued cards as well as their Visa cards.

Assist customers by answering questions related to their credit cards,

account payments, transaction details and billing information.

Education:

04/26/04- 11/12/04 Scottsdale Culinary Institute. -

Scottsdale, AZ

Le Cordon Bleu Patisserie and Baking

Certificate

Areas of Study:

. Basic Baking and Pastry

. Cake Decoration

. Laminated Doughs

. Custards, Creams and Fillings

. Cake Formula and Assembly Techniques

. Advanced Patisserie Techniques

. Centerpiece and Cake Decoration

05/16/03- 06/13/03 El Paso Community College. - El Paso, TX

GED Certificate

Skills:

. Costumer Service . Hard Worker

. Bilingual . 45 WPM

. Fast Learner . Photo Developing

Contact this candidate