Sales Software

Karl O. Harris

*** ****** **., **********, ** *8974

Telephone: 215-***-**** Email:

abm7kc@r.postjobfree.com

Career Profile

Technical Hardware/Software Customer Support ~ Secret Security Clearance ~

Educator/Trainer ~ Embedded Development

~ Digital Control/Acquisition/Recording/Analysis Systems~ Pre Sales

~Diversity Experience~ Application Development

Dynamic technology professional with a unique combination of extensive

business industry and educator experience. Extensive experience working in

a culturally diverse environment.. Quick study, adept at working in

structured and unstructured business and technical environments. A patient

mentor recognized as the "go to" person for troubleshooting and providing

clarity for computer, network, storage and real-time control systems

issues. Savvy, client-centric consultant with the ability to identify

business and technical needs and synergies that promote win-win solutions.

Exceptional communicator and presenter for both technical and non-technical

audiences. Seeking a senior technical or pre-sales leadership position

requiring customer interaction and constant technical learning in support

of progressive business/technical enterprises and customers.

Professional Experience

DSPCon Inc. Bridgewater, NJ January 2008-

January 2010

Field Support Engineer

Providing customer facing, onsite and remote, installation and technical

support for ($100K 10M) high speed, large channel count data

acquisition, tactical recording and analysis systems. Using my extensive

systems integration and customer support background within 4 months of

starting this position successfully and individually installed a 128

channel system in Europe for a large aerospace firm. This position requires

constant interaction with numerous (international/domestic) commercial and

(secure/non secure) government customers and vendors. Implemented customer

trouble ticket system using Goldmine CRM software. Technical expertise

required for this position includes:

Digital Signal Processing: FFT and Digital Filtering

understanding/configuration and troubleshooting.

Analog Hardware: Integration, calibration and troubleshooting of signal

conditioning and A/D modules.

Broadband RF Systems.

Windows, Linux, VXWorks, Networking: Programming languages C++, C#, shell

scripting,TCL,TCP/IP

Fibre Channel storage configuration, troubleshooting and installation.

XML: design for system configuration on an individual customer systems.

Secret Security Clearance

DeVry University, Fort Washington, PA June

2002 - June2007

Associate Professor, Computer Information Systems

Responsible for facilitating student learning by delivering educational

courses, developing course syllabi and lesson plans, and applying teaching

techniques to best achieve course and programmatic objectives. Teaching is

performed in both classroom setting and via hands on labs. Areas of

expertise and course delivery include:

Object Oriented Programming: (Beginning, Intermediate, Advanced C#, Java,

C++, VB using Eclipse, Visual Studio, NetBeans, BlueJ)

Sr. Project Course: (team formation/building, requirements gathering,

Iterative Design/Implementation, external customers liaison, SOA's, OOA,

OOD, OOP).

Object Oriented Analysis and Design: (Rational Rose, Rational Unified

Process (RUP), UML, Object Modeling, Use Cases, GOF Design Patterns,

Iterative Development Methods Agile Methods)

Business Applications Programming: (Java, HTML, Java Applets, Web Design,

XML, SAX, DOM)

Java Networking: (Threads, Networked I/O, Client Server, Model View

Controller (MVC) designs).

Introduction to Data Base: (Relational DB, ERD, Normalization)

C Programming: (on Linux/Unix, embedded design )

Structured Analysis and Design: (Zachman Model, traditional waterfall

model, intro to Project Management)

Operating Systems and Architecture: (Computer architectures, Windows 200X

server, Windows XP desktop,

Professional Experience (continued)

Unix, Linux, Knoppix (Live CD's)

Computer Networking and Communications: (Windows/Linux integration, Samba,

NX server, VPN, Remote Desktop, TCP/IP, OSI Model, Sendmail, Exchange, DSL,

DOCSIS, Fiber to the Premises, DHCP, DNS, Active Directory, LDAP,

802.11b,g,a, 802.3 )

Introduction to Computer Security: (Authentication, Nonrepudiation,

Authorization, Integrity, Availability, Encryption, Public Key

Infrastructure (PKI), Remote Access Software design for Security, Computer

Forensics.

Combinational Logic (Hardware): Boolean algebra using CPLD devices and

VHDL as well as traditional TTL/breadboard hardware, embedded design.

Sequential Logic (Hardware): flip-flops, state machines (Mealy/Moore

Models), CPLD, VHDL and traditional TTL/breadboard hardware, embedded

design.

Compaq Computer/Digital Equipment Blue Bell, Pa February

1989 - April 2001

Systems Engineering Consultant

Provided technical support for numerous sales opportunities ranging from

$50K to $5M in eastern Pennsylvania, Southern New Jersey. Total current

territory account budget was in excess of $35M. This position requires

continuous customer contact at all levels, working with Compaq account

executives and selling partners along with keeping knowledge level high and

current in all the technologies and applications listed below. Also a

requirement of this position is the ability to anticipate technical trends

and provide technical counsel to Compaq customers, Compaq management and

product groups.

Large Account Support: Primes/ Pharmaceutical Unit Support - Responsible

for technical software/hardware support of several accounts in Digital's

Philadelphia Prime Contractor and Pharmaceutical Units in early/mid 90's.

Typical Yearly sales budget for each account was excess of $20M. Acted

technical liaison between Digital, Microsoft, and a large University to

assist in Windows-NT rollout and Windows 2000 preparation.

Specific technical support: Sales team account planning, RFP response

generation, customer and internal technical update presentations, Compaq

and partner (Microsoft, etc.) marketing event support including technical

presentations, customer technical qualification, complete sales cycle

technical support, local support of Encompass (DECUS) user group, customer

demonstrations/benchmarks, Compaq product technical competitive analysis

for specific customer opportunities, customer/partner product training,

Compaq resource coordination (Compaq Services, Engineering, etc.) in

support of customer issue resolution.

Opportunities configured and closed included numerous systems with the

following operating systems, hardware and applications: Windows 2000/NT

(Intel Based), Windows (Intel Desktop), SCO(Intel), StorageWorks SANs(

Intel, Alpha, Sun), OpenVMS( Alpha, VAX) and Tru64 Unix (Alpha), SAP (Alpha

Tru64, NT/Windows 2000), JD Edwards (NT/Windows 2000), Baan (Alpha, Tru64),

Oracle (Tru64, OpenVMS, NT/Windows 2000), SQL Server (NT/Windows 2000),

wireless LAN integration with Compaq handhelds.

Microsoft Windows Server networking integration with OpenVMS and Tru64

Unix, Multi-vendor Storage Enterprise Backup Configuration. NT, UNIX, Linux

and OVMS Clustering.

Middleware support: Technically supported Digital's (now BEA Software) line

of middleware, including: DECMessage Queue, Object Broker software.

Supported and delivered Object Oriented Design Seminar/Training for Object

Broker opportunities.

General Instruments Hatboro, Pa September 1985-

February 1989

Sr. Project Leader/Analyst System/Manager, Analyst

Responsible for the support of a 300 user 3 node OpenVMS cluster system

including, including software/hardware upgrades, backup strategy, and day

to day operational details. Influencer in the purchase of computer and

networking hardware and software. Designed and implemented the transition

from wired terminal environment to Ethernet based terminal server/ Ethernet

connected PC environment. Responsible for maintenance in house automated

Bill of Materials systems running on the OpenVMS cluster.

Software Supervisor

Responsible for supervision, development and testing plans of an automated

cable TV head-end software system. Duties included direction of 5

programmer/contractors doing program development work. Supervision and

implementation of field testing trials of software developed.

Professional Experience (continued)

BEI Motions Systems Pittsburgh, Pa April

1983 - September 1985

Director of Software Engineering

Responsible for 5 programmer/analysts/technicians performing embedded

motions control system development work.

Software Evaluation/Systems Programming- Responsible for the evaluation and

acquisition of software and hardware development tools to support the above

development effort.

Software Design- Designed and implemented a free standing embedded multi-

tasking operating system for use with BEI's line of motion control

products.

Project Responsibility- 3 axis- multiprocessor programmable coil winding

controller, 3 axis multi processor table positioning control with interface

to host system, 5 axis robot loader control with BEI designed teach pendant

and all controlling software.

MCS Pittsburgh, Pa March

1981 - April 1983

Sr. Programmer Analyst Sale/Marketing support

Responsible at this Digital OEM for proposal generation for projects

totaling in excess of $1M. Implemented computer generated proposal

generation system which cut generation time by 60%.

Software Design - Designed and Implemented Master control system to

Programmable controller communications handler

Contraves Goerz Corp Pittsburgh, Pa

June 1980 - March 1981

Sr. Programmer Analyst

Responsible for on going product development for a line of embedded

controller based data acquisition and display monitors along with

integration and programming for computer based database and reporting

system.

Software Design - Led the design of data acquisition and reporting system

which included re-entrant device interface software and table driven

collection routines.

Contract Programmer Supervision - Responsible for the selection and

supervision of contract programmer/analysts to support the above software

projects.

Harris Corp Bindery Systems Divisions Champlain, NY

July 1978-June 1980

Sr. Engineering Programmer

Responsible for on going product development for a line of embedded

controller based data acquisition and display monitors along with

integration and programming for computer based database and reporting

system.

Software Design - Led the design of data acquisition and reporting system

which included re-entrant device interface software and table driven

collection routines.

Contract Programmer Supervision - Responsible for the selection and

supervision of contract programmer/analysts to support the above software

projects.

Control Data Corporation Plymouth, Mn. October

1977-June 1978

Programmer Analyst

Part of a software design team for the implementation of an Energy

Management system for Delmarva Power & Light Company.

Software Design - Responsible for the design, coding, testing and systems

integration of a software communications package for communications between

PJM Power Pool and the above Energy Management System.

Software Support - Responsible for understanding system design and program

interactions including, automatic generation control (AGC), SCADA, data

base design, and access software for over 100 analog and digital signals.

Professional Experience (continued)

Warner & Swasey Wiedemann Div. King of Prussia, Pa. July

1973 - October 1977

Engineering Programmer/ Field Engineer

Software Design - Designed and implemented a computer based graphics system

use for punched sheet metal piece part verification, including graphic

plots. Designed several testing programs used for servo systems testing and

evaluation.

Field Engineer - Responsible for the installation of over 20 CNC punch

presses, including customer training, mechanical system trouble-shooting,

servo system tuning, software trouble shooting and field service/design

engineering liaison.

Education

The Pennsylvania State University

University Park, PA

Master of Engineering Science (with emphasis in computer design)

Thesis: The Design and Implementation of a Software System for a Real Time

Multiprocessor Motion Control System.

Bachelor of Science, Electrical Engineering

Relevant Industry Training

Sales Training: Need Based Sales Training, Needs Based Consultative

Selling; Negotiating Skills (Acclivis); Portfolio Management (The Sales

Consultancy)

Technical Training: SAP BASIS (1 month at SAP), Object Oriented Design

using Use Case Analysis, SAN configuration and implementation

Licenses/Certifications

Federally Licensed Amateur Radio Operator, K3KH (Extra Class)

Clearance

Active, Secret

Professional Memberships/Affiliations

Member: IEEE, IEEE Computer Society, ACM, ACM SIG Computer Science

Education

Volunteer Work

Chair, Church Financial Review Committee, Committee Member Boy Scout Troop

139

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