Management Engineer
Resume:
MICHAEL GRABER
***** ***** ***** ***** *-Mail:
*******@*********.*** Tel: 440-***-**** cell
Eastlake, Ohio 44095
PROFESSIONAL SUMMARY
Information Technology Manager/Technical Leader with a
strong background in IT Management, IT Project Management,
IT Engineering, design, development, implementation,
installation, configuration, maintenance and support of
complex multi-discipline infrastructures, including
LAN/WAN, Data/Voice, Databases, Operating Systems,
Applications, servers and other infrastructure components
such as SANs and NAS's, and desktop infrastructures.
Possesses certifications in the following to include:
Microsoft Certified Systems Engineer (MCSE), Certified
Novell Engineer (CNE), Microsoft Certified Professional +
Internet (MCP + I), Novell Certified Engineer. In process
of obtaining ITIL Certification.
LEADERSHIP SUMMARY
Manage and technical lead successful world class IT
organizations.
Technology business processes leadership and leadership in
IT operations.
Project management for multi platform/domain matrix
enterprise projects.
Customer negotiations, daily interactions, support and
sales/pre-sales support/management.
Sarbanes Oxley legislation/implementation and enterprise
compliance auditing.
ITIL processes and practices.
Determine and establish strategic directions for IT
development.
Leadership/Technical Expertise in support/maintenance of
Operating Systems/Hardware support.
Leadership/Technical Expertise in routine processes
support such as Change Management, Implementation
Processes, Incident management, Troubleshooting,
Implementation, etc.
Data Center design, implementation, management,
monitoring.
Hardware/Software vendors management, IT Inventory
Management.
Information and Data security implementation and
management.
Helpdesk operations and desktop support operations
management.
Business Continuity and Disaster recovery architecture,
support and management.
TECHNOLOGY SUMMARY
Information Technologies Enterprise Distributed
infrastructures and enterprise IT services delivery.
Microsoft Active Directory. Architecture, design,
implementation, administration, support..
Windows 2003/2000/NT Server products. Design,
implementation, support, troubleshooting.
Microsoft Exchange Messaging Systems 5.5, 2000, 2003,
2007, SMTP, POP.
Windows Vista/XP/2000/NT/9.x, shell scripting, SMTP, SNMP.
Lotus Notes messaging and collaboration systems.
Apple Macintosh.
Citrix all products.
IT Security Systems, including Intrusion
Detection/Prevention systems.
Linux Red Hat, UNIX, Linux Suse, Solaris, Apache, i-
Series.
ERP and CRM - Great Plains, Macola, Microsoft Dynamics
Terminal Services, Citrix, SMS, MSM, MOM, EMC SANs,
VMWARE.
Cisco router/switches, Cisco Pix, Cisco VoIP, Cisco VPN.
SonicWall Firewalls and VPN.
Voice over IP and traditional (PBX based) voice networks.
Oracle, Oracle Server, MS SQL, SQL Server, Sharepoint,
ILM, Document Management Solutions.
AS400 and mainframe system engineering.
EMC mass storage networking (Hardware/Software).
Monitoring Enterprise Systems, HP Openview, What's Up
Gold, Solarwinds products.
EXPERIENCE
June 2009 Affiliated Computer Systems (ACS)
To Lexington, KY
February 2010 IT SERVICES DELIVERY TECHNICAL LEAD
Lead an IT team. Architecture, design, deliver and
coordinate all the IT operations within MetLife Worldwide
and MetLife America. Strategic and tactical planning and
management of enterprise IT infrastructure. Own all
enterprise IT services, delivered to business enterprises.
Act as a liaison with IT Services Business stakeholders.
Provide architecture, design, implementation,
administration and support of the remote and local network
infrastructures, include worldwide and satellite locations
- two India locations, four Mexico locations, 2 Guatemala
locations and nine US locations:
. IT Helpdesk and Desktop Team. Enterprise IT Help
Desk. Help Desk issue ticketing flow, desktop and
application enterprise support.
. IT Infrastructure, Server and Storage Team -
Microsoft Active Directory/Windows 200/2003/2003 R2,
Enterprise Exchange E-mail - design, support,
management. Direct and maintain entire Information
Technology infrastructure for MetLife. IT security,
EMC SANs, CISCO Infrastructure (LAN/WAN, Switches,
Routers, PIX Firewall, DMZ, Secure Virtual Private
Network - VPN), telecommunications (DS1, DS3, FDDI,
Sonet Rings, Frame Relay), Internet connection
management, VMWare, Citrix, E-Mail system (Exchange
2000/2003), etc.
. IT Operations Leadership and Project Delivery.
Delivery of IT customized enterprise services. LAN,
WAN (Cisco, Nortel, switches, routers, PIX
firewalls, DMZ, Secure Virtual Private Network -
VPN), Telecommunications (DS1, DS3, FDDI, Sonet
Rings, Frame Relay), NOCs, infrastructures
(Microsoft Active Directory/Windows 200/2003/2003
R2, Exchange 2000/2003, DNS, DHCP, AD Domains,
GPO's, users' management, MS MOM, SMS,), VMWare, SAP
ERP, Microsoft Dynamics.
. Develop, manage and perform technical leadership of
enterprise multi-domain matrix IT projects.
. Design, develop and support Business
Continuity/Disaster Recovery solutions.
. Develop IT standards, policies and procedures.
December 2007 FIT Technologies
To Cleveland, Ohio
March 2009 ENTERPRISE IT ARCHITECT/CORPORATE INFRASTRUCTURE MANAGER
. Provided technical leadership and
management/supervision to IT team of 25
professionals. Planning and management of enterprise
IT infrastructure including Enterprise Active
Directory, Exchange, servers infrastructure, client
server and enterprise infrastructure,
telecommunications and messaging (Exchange and Lotus
Notes). Provide architecture, design,
implementation, administration and support of the
remote and local network infrastructures for both:
Corporate IT infrastructures and customers
enterprises:
. IT Helpdesk and Desktop Team. Desktop, applications
and Corporate Help Desk management. Help desk Issue
ticketing flow, desktop and application corporate
support (Microsoft Windows XP, Vista).
. IT Infrastructure/Server Team Corporate Data Center
(Microsoft Active Directory/Windows 200/2003/2003
R2, design, support, management. Direct and maintain
entire Information Technology infrastructure for
the company (both: Internal and Customers). IT
security, EMC SANs, CISCO Infrastructure (LAN/WAN,
Switches, Routers, PIX Firewall, DMZ, Secure
Virtual Private Network - VPN), telecommunications
(DS1, DS3, FDDI, Sonet Rings, Frame Relay), Internet
connection management, VMWare, Citrix, E-Mail system
(Exchange 2000/2003), etc.
. IT Operations Delivery Team. Delivery of whole range
of IT customized enterprise services to the
customers. LAN, WAN (Cisco, Nortel, switches,
routers, PIX firewalls, DMZ, Secure Virtual Private
Network - VPN), Telecommunications (DS1, DS3, FDDI,
Sonet Rings, Frame Relay), NOCs, infrastructures
(Microsoft Active Directory/Windows 200/2003/2003
R2, DNS, DHCP, AD Domains, GPO's, users' management,
MS MOM, SMS,), VMWare, E-Mail system (Lotus Notes
and Exchange 2000/2003).
. Working to bring IT environment to ITIL
requirements.
. Develop and present technical proposals to
customers.
. Develop and manage enterprise IT projects (both:
internal and customers).
. Developed and implemented Great Plains enterprise
software.
. Design, develop and support Business
Continuity/Disaster Recovery solutions (both:
internal and customers).
. Develop IT standards, policies and procedures.
September 2005 Datatrak International
To Cleveland, Ohio
December 2007 INFRASTRUCTURE/NETWORK GROUP LEADER
Lead and manage an IT team of 11 professionals, which
provide the design, implementation, administration and
support of the remote and local network infrastructures,
sales and marketing support for 3 internal and 55 external
locations/clients/partners worldwide.
. IT Infrastructure and Desktop Team
management/leadership. LAN/WAN/Data management.
Corporate Data Center (Microsoft AD/Windows
200/2003) design, support, management. Direct and
maintain entire Information Technology
infrastructure for the company (both: Internal and
Production). Planning and management of IT
implementation and support. Team management,
including directing technicians, evaluating, staff
development, hire/fire.
. Redesigned portions of the production and developers
network which consists of Microsoft Active
Directory, Windows 2000/2003 (Servers, all MS
services, DNS, DHCP, AD Domains, GPO's, users'
management, MS MOM, SMS, etc.); Windows security;
EMC SAN; CISCO Infrastructure (LAN/WAN, Switches,
Routers, PIX Firewall, DMZ, Secure Virtual Private
Network - VPN); Telecommunications (DS1, DS3, FDDI,
Sonet Rings, Frame Relay); Internet connection
management; VMWare; Citrix; E-Mail system (Exchange
2000/2003), etc.
. Design, manage and implementation of the following
projects:
> Sarbanex - Oxley IT Compliance.
> The migration of the entire LAN to the Active
Directory/Windows2000-2003 and XP/Vista
solution, Business Continuity and Disaster
Recovery, Site Infrastructure Design and
Implementation.
> Plan and integration of applications and
systems using CITRIX and Terminal Service by
Microsoft (enterprise-wide multi-platform
applications).
> Mass-desktop applications deployment, using
Active Directory, MSM and MOM, Oracle RAC, SQL
Server and Microsoft Internet Information
Server (IIS).
> Support and manage web sites and applications.
> Design, support and administration of Databases
and related applications including Oracle,
Microsoft SQL and Sybase.
. Develop IT standards, policies and procedures based
on Sarbanes Oxley and ITIL standards.
. Develop and manage IT projects.
. Design, develop and support company's Business
Continuity/Disaster Recovery solution.
February 2004 Greater Cleveland Regional Transit Authority
To Cleveland, Ohio
September 2005 INFORMATION SYSTEMS MANAGER
Built and led the IT Network/Desktop Services Team for 16
locations with a team of 7 professionals while functioning
as an individual contributor.
. Designed, implemented and supported the enterprise
infrastructure/network environment for the entire
organization which encompassed Cisco, Sonet Rings,
LAN/WAN, NDS and Novell, Windows 2000/2003 and
Active Directory, Citrix and Web sites, Group
Policies, SMS and all OS images.
. Designed, managed and implemented the following
major projects:
> Migrated the entire LAN to an Active
Directory/Windows2000 and XP solution.
> Planned and integrated applications and systems
using Terminal Services by Microsoft and
CITRIX, Oracle, Teradata and Progress
applications, SQL Server, and Microsoft IIS.
> Supported and managed web sites and
applications.
> Designed and implement Information Technology
Standards, Policies and Procedures based on ISO
standards.
. Planned and managed the implementation and support
of the LAN/WAN/Voice/Data management infrastructure
including Microsoft Active Directory, Windows
2000/2003, Novell NDS design, implementation and
support; VPN; Telecommunications (DS1, DS3, FDDI,
Sonet Rings, Frame Relay); and E-Mail system
(Exchange 5.5/2000, GroupWise).
August 2003 Avery Dennison
To Painesville, Ohio
February 2004 SENIOR NETWORK ADMINISTRATOR
Performed the following activities and projects:
. Performed daily IT LAN/WAN administration.
. Designed, implemented and supported the desktop
environment including OS images and software
distribution using SMS, Active Directory Policies
and.
. Participated in design and implemented Information
Technology Policies.
. Performed migration project from Novell NetWare
4.11/5.1 and NDS to Windows 2000 and Active
Directory.
. Implemented the Document Imaging Solution (Online
Check Imaging).
June 2000 Metropolitan Bank & Trust
To Cleveland, Ohio
June 2003 SENIOR INFORMATION SYSTEMS ENGINEER
(Company purchased
and relocated)
Led an Information Technology Team of 5, performing as a project
manager, mentor and individual contributor for 24 branches
and the corporate headquarters. Performed the following
activities and projects:
. Designed, implemented and supported the desktop
environment including OS images and software
distribution using SMS, Active Directory Windows 2000
Professional and Terminal Services.
. Led daily IT operations management.
. Designed and implemented Information Technology
Policies.
. Established and managed IT Help Desk operations.
. Implemented CISCO Infrastructure (LAN/WAN, Switches,
Routers, PIX Firewall, Secure VPN, DS1, DS3, SONET
RING), Internet connections, E-Mail system (Exchange
2000), and the Internet/Intranet.
. Designed and implemented IT Security Initiative.
. Led migration project from Novell NetWare 4.11/5.1
and NDS to Windows 2000 and Active Directory.
. Moved the entire Headquarters to a new location and
brought-up new bank branches including the design
of connections, infrastructures and computer LAN's.
. Planned and integrated the Document Imaging Solution
(Online Check Imaging).
. Managed and performed end user support.
. Prepared and managed IT budget.
EDUCATION
1981 International University of Civil Aviation - Kiev, Ukraine
Master of Science, emphasis in Electrical Engineering
Novell, Inc. - Provo, Utah
1999 Advanced NDS Technical Training
New Horizons, Inc.
1997 Microsoft Education. Classes to obtain Microsoft Certification
1996 Administering Windows NT 4.0
McHale US-Connect
1995 Novell Education - to upgrade Novell Certification.
1998 Microsoft Education - to obtain Microsoft Certification.
1994 Cuyahoga Community College - Cleveland, Ohio
Course of Computer Communications
AWARDS
Achievement Award for Excellence - UNISYS Corporation:
4/98, 12/98, 2/99
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