Customer Service Manager

James A. Dail

*** ***** **. ***** *****, Mi. ****7

Phone: 517-***-**** ? E-Mail: ********@*******.*** JD

Objective

A challenging Retail Management position in a fast paced environment

allowing for personal growth, customer

service development and career advancement.

Summary of Qualifications

Retail and facility Manager with experience with major store chains.

Skilled at planning and budgeting;

employee training and hiring; adherence to company standards; customer

relations and marketing.

Experience

Assistant Store Manager Tractor Supply Company - Owosso MI October 2007 -

Present

. Assist in the day-to-day operation of $350,000 per month big box

location.

. Responsible for inventory, defective repair, cash and labor hour control

. Coordinate merchandising and customer service issues.

Travel Plaza General Manager Flying-J Inc. - Grand Ledge MI March 2004 -

September 2007

. Supervised day-to-day operation of 24-hour facility.

. Supervised four salaried managers and 40 hourly employees.

. Recruited, hired and trained full and part time employees.

. Facilitated performance review process including wage increase,

disciplinary action and terminations.

. Led 12 district stores in customer service scores and lowest employee

turnover ratings

. Managed merchandise sales of $175,000-$200,000 and fuel sales of

$1,100,000-$1,250,000 per month.

Fuel Stop General Manager Walters Dimmick Petroleum, Marshall, MI 2003-2004

. Managed daily business operations.

. Supervised one salaried employee and 25 hourly employees.

. Handled daily accounting including deposits and profit and loss

statements.

Plant Manager Seaman Industries, Roseville, MI 1990-2003

. Managed warehouse, production line and inventory control.

. Oversaw all shipping and receiving duties.

. Handled profit and loss statements.

Education

Oakland Community College, Farmington Hills MI 2000-2002

Associates Degree, Business Administration, Graduated Magna Cum Laude

Lincoln High School, Warren MI 1979-1982

Additional Training and Skills

.Human Relations . Employee Motivation

.Sexual Harassment and Discrimination Issues . Public Speaking

. Employee Recruitment and Retention . Fuel pump dispenser repair

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