Project Manager Customer Service
Resume:
raja epsilon
Woodbridge 949-***-**** (C)
Irvine, CA 92604 abm7hm@r.postjobfree.com
SOFTWARE DEVELOPMENT Manager
** ***** ** ********** ** Software Industry with over nine years in
management. Broad technical knowledge with outstanding leadership
abilities, champion of agile development, effective communicator, and
creative problem solving skills. Unique strengths include:
Certified SCRUM master Business strategy and development
Projects in matrix and functional Offshore setup and operations
environment
Technology domains - Windows, Unix, Budgeting, Risk Management, Capacity
Security Planning,
Agile development, Pair programming, Process improvement, restructuring
TDD, Continuous Integration and
Software release
Team Player - Experience with Business presentation for clients
design, dev, QA, operations,
customer service
technical skills
Platforms Technology Process Programming Tools
Windows Web Agile software C#, Visual Visual Studio
Programming development - Basic Team System
Smart Client SCRUM
Thick Client
Solaris Microsoft .Net SDLC - RUP, XHTML, CSS, Dreamweaver,
TDD, Pair Java Script, Adobe
(Framework Programming ASP, XML, Web Photoshop,
2.0, 3.5) Services Illustrator,
VISIO
Microsoft
Blend,
Office
Linux Security, SAS70 ADSI, C, SQL, Enterprise
SAML, WS-*, Verilog, SPIM Architect,
Active Rally,
Directory, Microsoft
PKI, Project,
Encryption Caliber RM
Standards
PROFESSIONAL EXPERIENCE
wolters kluwer, Torrance, CA 2006-2009
Software Manager / Team Lead
. Involved in business strategies, resource planning, restructuring,
budgeting, risks management, and capacity planning to successfully
deliver projects with a CapEx value of 100 million.
. Championed setup of offshore development center; office setup and
operations, infrastructure, resource placement, HR facilities;
established process for design, development and QA, review and signoff of
SOW and SLA.
. Involved in strategic business presentations for potential clients,
worked closely with Executive Management, Customer Service, IT Operations
to ensure application requirements are aligned with other department
units.
. Introduced SCRUM process to a large and complex software project that was
struggling to deliver using RUP and Waterfall methodology.
. Championed SCRUM and development tools - proposed and administered Visual
Studio Team System deployment for SCRUM implementation.
. Hands on SCRUM Master with Product Backlog, Sprint Backlog, Sprint
Planning, Sprint Review and Sprint Retrospectives.
. Delivered software projects (10-12) concurrently using SCRUM from
inception, elaboration to completion in both matrix and functional
management environment with a CapEx value of $10 million.
. Guided a team of professionals involving business analysts, architects,
build engineer, software developers, and QA to implement the project
based on latest Microsoft.Net framework 3.5 technologies. The team was
geographically distributed in different parts in USA as well as in India.
. Led the effort to establish standard and process improvement for PMO
office for CMMI certification. Established KPI standard for software
projects.
. Introduced new concepts such as development testing and formalized a
process in the SDLC to successfully deliver quality software.
. Formalized scope of smoke testing, user acceptance testing and exit
criteria.
. Formalized Code review sessions and established Architecture Review Board
to ensure software is built with flexible design to withstand changes and
handle refactoring elegantly.
. Established security team to ensure security standards are implemented
according to specifications and compliance issues are factored into
design in early phase.
. Involved in establishing various levels of testing criteria for QA
department.
. Successfully implemented Test Driven Development and Peer Programming in
some critical projects and delivered the projects with zero bugs where
quality was identified as the topmost criteria for the success of the
project.
. Played a key role in evaluation and adoption of technology for
implementation of several software projects.
SELECT PROJECTS:
Single Sign On and Security (Managed team of 60):
. Project involved implementing security and single sign on for a suite of
application products.
. WS-* security standard, SAML tokens, federated identity using ADFS, and
Microsoft CardSpace were used to ensure the project complies with PCI
(Payment Card Industry) standard.
. This enabled the company to save more than 100K per year.
Release Manager/Update Manager/Download Manager (Managed team of 20):
. Project involved designing and implementation of a suite of tools to
ensure products and patches are delivered to clients in a cost effective
way.
. Microsoft .NET Framework 3.5 with C#, MTOM, and Microsoft BITS technology
were used to implement a cost effective and rich user experience suite of
tools.
. This suite of tools provides the company net savings of 500K per year.
Active Directory Integration and Security (Managed team of 20):
. Project involved designing and implementing security and integration of
customer Active Directory with a suite of smart client based
applications.
. The implementation was based on ADSI, LDAP, and Net 3.5 using C#.
. This integration enabled the company to procure new strategic clients and
brought net revenue worth $2 million.
bankers integration group. Laguna Niguel, CA 2002-2006
Team Lead
. Involved in project management, resource planning, risks monitoring, and
capacity planning to successfully deliver a large finance application
with a CapEx value of 50 million.
. Championed RUP and agile process to a large and complex finance
application.
. Involved as a project manager and Team Lead for development team for four
years with hands on with: project schedule, resource management, risks
mitigation, software design, and software development.
. As a project manager, delivered software projects (5-7) concurrently from
inception, elaboration to completion in both matrix and functional
management environment with a CapEx value of $20 million.
. Guided a team of professionals involving business analysts, architects,
software developers to implement the project based on Microsoft.Net
framework 2.0 technologies. The team was geographically distributed in
USA and India.
. Championed the design and development of security project to ensure the
finance application was aligned with industry standard and successfully
integrated with major banks such as Bank of America and Chase.
. Involved in setting up outsourcing facility in India and successfully
implemented Test Driven Development and Peer Programming model.
. Formalized Code review sessions and established architecture standards
for software application.
. Involved in establishing various levels of testing criteria for QA
department.
Select Projects:
Experian Integration (Managed team of 15):
. Project involved integrating Experian Credit Bureau engine with the
Bankers Integration Group's online auto decision engine. Bankers
Integration Group system was a web-based risk analysis tool that allowed
automobile dealers and lenders to decision financing in real time and
finalize loans in a matter of seconds.
. .Net framework 2.0 with C# and XML was used extensively to implement the
integration.
Kelly Blue Book (KBB) Integration (Managed team of 15):
. Project involved integrating Black Book Vehicle pricing engine into the
Bankers Integration Group's online auto decision engine.
. This project used Net framework 2.0 with C# and XML to implement the
integration.
Security Model (Managed team of 15):
. Project involved designing and implementing the security system for the
Bankers Integration Group's online auto decision engine. This project
involved designing the user management system of BIGFNI. It also involved
providing encryption standard that were in compliance with Bank of
America, Chase. This project addressed the security of data at rest as
well as in transit.
. This project used Net framework 1.1 with C#.
uvnetworks, Irvine, CA 1998-2002
Lead Software Engineer
. Involved in resource management, project schedule, designing, and
development and successfully delivered projects with a CapEx value of 3
million.
. Actively pursued RUP development process and involved in the entire
software development lifecycle.
. Maintained schedule and managed resources for development team.
. Guided a team of professionals involving business analysts, architects,
and software developers to implement the projects on Sun Solaris and
Linux platforms. The team was distributed in USA and India.
. Championed architecture review sessions, coding standard and code review
sessions.
. Hands on C programming.
Select Projects:
Backup and Restore - UVNetworks (Managed team of 25):
. UVNetworks created a patented Sun Solaris Web Server using Apache that
was designed for web hosting companies. UVNetworks product was 64-bit
Solaris based Apache Web Server running on Sparc machines. This project
involved providing an automated backup and restore of the Web Server
data.
. C and C++ programming languages were used to implement this solution.
IP Multipathing - UVNetworks (Managed team of 25):
. This project involved networking programming using C and BSD sockets that
allowed the web server to configure multiple network interfaces enabling
failover, failback and increased network throughput.
. This was implemented using C socket programming.
telecommunication & research labs, Saskatoon, Canada 1997-1998
R&D Engineer
. Involved in project schedule, designing, and development to successfully
deliver projects within budget with a CapEx value of 12 million.
. Designed and implemented ATM switches using VERILOG programming.
. Used Perl program to analyze test results and conduct performance
evaluation of hardware systems.
. Participated in architecture review sessions, coding standard reviews and
code review sessions.
. Hands on programming in C, VeriLog, SPIM programming language.
Select Projects:
ATM Batcher-Banyan Switch - TRLabs (Worked in a team of 10):
. TRLabs is a leading R&D hard and software organization with primary focus
on wireless and telecommunications industry. Involved in designing a
performance improvement of Batcher Banyan ATM switch with Verilog and
running performance benchmarks on it.
. The simulation of this ATM switch was used to evaluate the bit-error-rate
under extreme load conditions.
university of SASKATCHEWAN, Saskatoon, Canada 1996-1998
Research & Teaching Assistant, Department of Computer Science
york university, Toronto, Canada 1995-1996
Research & Teaching Assistant, Department of Mathematics
creative consultants, Bhubaneswar, India 1993-1995
Systems analyst
EDUCATION
. Masters in Computer Science, University of Saskatchewan, Canada
. Masters in Applied Mathematics, York University, Canada
. Masters of Science in Mathematics, Utkal University, India
. Bachelors of Science in Mathematics, Utkal University, India
ADDENDUM
certification
. SCRUM Master Certification, SCRUM Alliance
publications and patent
. R. Epsilon, J. Ke, and C. Williamson "Analysis of ISP IP/ATM Network
Traffic Measurements", Performance Evaluation Review, Volume 27, Number
2, pages 15-24, September 1999.
. R. Epsilon, and R. Bunt "Wireless Computing on University Campuses",
Proceedings of the Tenth Annual Graduate Symposium on Computer Science,
University of Saskatchewan, Saskatoon, pages 61-70, April 1998.
. Raja Epsilon "Complete Mortgage solution" US Patent Pending: 200********
honors and awards
. CCH Award for excellent leadership - 2009: This cash award and
certificate was awarded for leading multiple projects worth $50 million.
Agile methodology called SCRUM was introduced and all projects were
delivered on time with 0 bugs.
. CCH Award for Best Sprint - 2007: This cash award and certificate was
awarded for delivering a mission critical application on time. Almost
perfect sprints were conducted to reach the goal of delivering the
project on time.
. BIGFNI Best Employee award - 2005: This award was given in recognition of
designing and developing security of BIGFNI finance application.
. Telecommunication Research Labs (TRLabs) Research Award - 1997: This
award was given in recognition to write a research paper on Video
performance over TCP/IP and performance work on ATM Batcher Banyan
Switch.
. York Entrance scholarship - 1995: This award was given based on
performance in graduate courses by the Department of Mathematics and
Statistics, York Univ.
. Gold Medal Masters Program - 1993: This award was given by Utkal
University in recognition getting highest marks in Masters Program in the
province of Orissa.
. B. C. Dash Memorial Scholarship - 1991: This award was given by Orissa
Mathematical Society in recognition of getting the highest mark in
Mathematics Bachelors program in the province of Orissa.
. National Scholarship - 1991: Awarded National Scholarship by the
Government of India of Outstanding academic achievement in Mathematics.
. Gold Medal Bachelors Program - 1993: This award was given by Utkal
University in recognition getting highest marks in Bachelors Program in
the province of Orissa.
Contact this candidate