Quality Assurance Software

Shawn Lamson

**** ** **** ******, ******* Beach, FL 33064

215-***-**** *****.******@*****.***

I am a qualified IT professional with over six years of experience

implementing and supporting hardware and software solutions for business

initiatives in the hospitality, marketing, insurance, and financial service

industries.

Work History

2007 to 2009 Travelers Insurance

Business Systems Consultant

Gathered business and functional requirements for process improvements and

software design/enhancement (vendor supplied applications with some in-house

additions and customizations)

Produced requirements documents, business case, use cases, supporting

diagrams and charts

Prepared presentations and organized meetings with business partners and

development teams

Created technical requirements and communicated with developers

Created test plans, executed and supervised quality assurance and performance

testing

Performed defect tracking from discovery through resolution

Implemented software upgrades in various distributed and shared environments

Provided high level support for end users

Developed communication plans and training strategies for end users

Communicated with stakeholders throughout the SDLC, including ongoing

relationships to illicit reporting requirements and ongoing enhancement

requests

2001 to 2007 Ramesys Hospitality

Team Leader (2005 - 2007)

Provided a high level resource for system issues and other matters that may

impact customers

Monitored team members and ensure they provide a high level of service

Assessed Department needs and expectations for success in coordination with

Management Team

Delegated requests for support to team members

Software and Training Specialist (2003 - 2005)

Worked with customers and end users to define system enhancements and future

needs

Provided detailed requirements to Quality Assurance and Development areas

specifying customer requests

Wrote test plans for software releases and patches

Validated reported discrepancies, suggested solutions, and created interim

workarounds

Developed training resources and seminars for employees and manuals for

customers

Implemented and maintained a Bug Tracking System used by Support, Quality

Assurance, and Development to improve software based on customer feedback

Technical Support Representative (2001 - 2003)

Handled incoming calls, answering end user questions and assisting with task

completion

Provided tips to end users on most efficient methods and maximizing the

benefits of the software

Configured and maintained underlying Hardware, OS, office networks, and

exports providing a seamless "one stop" IT solution for customers

1998 to 2001 Merrill Lynch & Co. (through

jjstaff.com)

Private Advisory Services Support

Maintained a database of transactions for High Net Worth clients

Provided reporting solutions to support the financial services division

Researched, issued, tracked, and recorded supplements and legal documents for

each transaction

Technology Focus

Office Suites; Operating Systems (Windows - 98/NT/XP, Unix - SCO HPSolaris

FreeBSD AIX, Linux - RedHat, Debian) Shell scripting; Networking (LAN, WAN,

printing); Platform Integrations - Distributed Applications, J2EE

infrastructure; Database (MySQL, Oracle, design and implementation,

reporting); Web (Apache & FTP servers, HTML, PHP); Hardware (multiple

architectures, server builds, upgrades, desktops, troubleshooting);

Proprietary Software - Training & Documentation,QA and beta testing, defect

tracking (TeamTrack); Software modeling and design, applying standards and

Software Development Life Cycle; Flowcharts; Presentations; software

enhancements; Data Integrity, validation and backup strategies

Education

Studied in New Jersey at Raritan Valley Community College, Middlesex County

Community College, and Rutgers University earning 65 credits toward a degree

in Computer Science. Certified Practitioner in Business Analysis from the

University of Colorado at Denver. CompTIA Linux +.

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