Manager Engineer

BRUCE MACKEY

** ********* **** **, *********, NH 03840

Home: 603-***-**** Cell: 703-***-****

Email: ******@***.***

SENIOR-LEVEL NETWORK MANAGEMENT

Results-oriented IT professional with extensive expertise managing TCP/IP

networking teams. More than sixteen years of IP networking expertise

including six years of technical management experience. Proven ability to

lead technical teams to excellence.

PROFESSIONAL EXPERIENCE

CONSTANT CONTACT, Waltham, MA (09/2008 - Present)

Sr. Network Engineer

Responsible for Production, Development/QA, and Corporate IT networking

environments at three office locations and two remote data centers.

Install, configure and maintain network devices such as router/switches,

firewalls, and load-balancers. Participate in on-call rotation and in

multi-team projects such as disaster recovery planning. Developed tools

and reports to assist in the management of network devices.

WHALEBACK SYSTEMS, Portsmouth, NH (05/2007 - 07/2008)

Network Architect

Responsible for the 24x7 networking environment at Whaleback Systems, from

design through implementation and management. Utilizing Cisco and Juniper

equipment and network management tools such as Nagios and Smokeping,

provided an environment that was secure, robust and reliable. Implemented a

redundant firewall system to augment the packet filtering of the routers.

Built and managed Linux and Windows servers on various hardware as well as

via VMWare, including OpenVPN, DNS, and FTP servers. Managed company

relationships with various hardware and software vendors as well as with

the American Registry of Internet Numbers (ARIN). Supervised IT engineers

in their basic networking duties.

LUCENT TECHNOLOGIES, Whippany, NJ (02/2005 - 05/2007)

Bell Laboratories, Government Solutions Laboratory

Network Systems Engineer, MTS

Provided network analysis and expertise to research teams, management, and

government clients. Re-architected Internet research lab facility,

providing improved reliability and redundancy and allowing better general

Internet access for research projects while also improving overall

security. Performed specialized security related research for government

clients.

AMERICA ONLINE, Northern Virginia, (08/1994 - 02/2005)

Senior Technical Manager, Internet Engineering - Network Operations,

Reston, VA

Reporting to the Vice President of Internet Operations, built and managed

the Internet Engineering team of 7 engineers responsible for AOL's private

ISP (ATDN - www.atdn.net) used to connect all of AOL's global properties.

During tenure managing this group the ISP infrastructure was initiated from

having only Internet access from the Northern Virginia data centers, to

having 20 POPs (Points-of-Presence) on four continents, with connectivity

ranging from multiple OC48's to Channelized OC12's and T1's. This pure IP

backbone dramatically reduced the cost and increased the reliability of

Internet access for AOL, as well as providing other AOL and Time Warner

site interconnectivity and back-hauling of domestic and international

member dial traffic. It was also designed with scalability in mind, and

currently is running OC192 links between most POPs.

Senior Technical Manager, Network Architecture - Network Operations,

Reston, VA

Responsible for the 24x7 networking environment of AOL, CompuServe, and

Netscape operations, from its domestic and international data centers to

its remote POPs used by its private ISP for global Internet connectivity.

Managed a team of 12 architects and engineers and other managers. Migrated

both Internet and Intranet connecting all of Time Warner's sites to use

AOL's global infrastructure. Ensured that all the networks were scalable,

robust, efficient, and cost-effective. Reporting to the Senior Vice

President of Network Operations with an annual capital budget of $24

Million, my responsibilities also included:

Vendor Relations Management: Participate in and/or review all released

RFI's and RFP's, support/maintenance contracts, new technology evaluations,

and review or establish relationships with AOL's peering partners and

equipment vendors.

DWDM/Dark Fiber: New fiber builds, ring expansions and turn-ups, circuit

provisioning, and installation, operation, and monitoring of all of AOL's

DWDM equipment (21 nodes on 6 metro rings in production) which support ATDN

(internet) connectivity as well as intranet usage.

Out-Of-Band: Provide secure and reliable remote console access for all

varieties of hosts and network equipment for maintenance or emergency

troubleshooting.

Trouble Resolution: Provide 2nd and 3rd level support for networking

issues, especially those affecting member connectivity, web site and cache

functionality, and database applications.

Technical Manager, Network Architecture - Network Operations, Reston, VA

Reporting to the director of Network Operations, built and managed the

Network Architecture group that oversaw the network designs for America

Online's Northern Virginia data centers, including its member dial-up

connectivity and Internet Access. The company went through more massive

growth during this period, going from four small computer rooms, to three

data center buildings and 16 large computer rooms. Created "TeraPOP"

design of multiple OC3/OC12 connectivity to transit providers and private

peers. Initiated the use of DWDM circuits over private dark fiber to

reduce the cost of "local loop" and inter-site connections.

Principal Network Architect, Connectivity - Client Development, Dulles, VA

Ensured the methodologies developed effectively utilize the network

infrastructure, troubleshoot protocol issues, document current data flows,

and continuously develop the vision of connectivity methods for meeting the

many requirements between AOL's various products, clients, and devices.

Consulted at the executive level on various project and initiatives to

improve the networking features of AOL.

Network Architect, Network Architecture - Network Operations, Reston, VA

As the sole network architect, reported directly to the manager of all

Network Operations. Personally responsible for all network architecture,

engineering, security, and monitoring. Expanded AOL's networks from two

small routers and 10baseT networks with a single T3 to the Internet located

in one site, to several dozen high-end routers in two data center buildings

with multiple T3 connectivity to the Internet and to the various Dial

Access providers. Built inter-site connectivity using ATM over redundant

private dark fiber.

XEROX CORPORATION, Corporate Internet Operations, Webster, NY (09/1991 -

08/1994)

Network Engineer

Xerox's Corporate Internet Operations managed all of the corporate

networking of various protocols (XNS, IP, IPX, etc.). Responsible for DNS,

mail, and national connectivity between office locations. Initiated and

executed an RFP for X.500 services. Acted as liaison between operations

and development staff.

EDUCATION

M.S. Computer Science, University of California, Santa Barbara (1989)

B.A. Computer Science, University of California, Berkeley (1983)

AREAS OF EXPERTISE

TCP/IP expert from packet and traffic analysis to routing

Extensive experience with network topologies, routing and protocols

In-depth understanding of network security, firewalls, IDP and IDS

Extensive experience with enterprise-level network design and management

Excellent Project Management skills

Superior documentation skills with network maps and flow analysis

Experienced in wide range of networking gear from load-balancers and

switches to routers and DWDM optical boxes.

Creative problem-solving abilities and high attention to detail

Cisco-Certified Network Associate (CCNA)

Inactive Top-Secret/SCI Security Clearance

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