Customer Service Supervisor
Resume:
CHARLES R. VILLERY
Gonzales, LA 70737
SUMMARY OF QUALIFICATIONS
Extensive background in GC and chemistry. Experienced in the operation and
maintenance of various laboratory instrumentation. Excellent communication
skills to interface with all levels of personnel. An analytical problem
solver. Skilled in general management and supervision of personnel. A
team player motivated to be productive and a major contributor.
EDUCATION
B.S., Pre-Pharmacy with emphasis on Pharmacology, Chemistry, Microbiology,
Geology and Environmental Sciences, August 1991. Auburn University -
Montgomery, Alabama
EXPERIENCE
SGS North America Inc.
LIMS Implementation Specialist
. Understanding of Standard ASTM, ISO, and IP methods, also compliance
with SGS Laboratory QA/QC standards and processes.
. Using the ASTM, ISO, IP, and SGS in-house methods to build tests' in
LIMS; with method specified limits, units, rounding, calculations and
formulas.
. Working with Tech Support team with installing data capture program
and linking instruments to LIMS for auto data upload/transfer.
. Continuously improve the implementation process to expedite
implementation.
. Training End Users on LIMS: entering sample information, adding tests,
data entry, data validation, report generation, and invoice.
. Providing on-site and off-site support to the End Users, assisting
Help Desk and Tech Support Team with issues and resolving them
amicably.
. Outstanding customer service attitude and interpersonal skills.
. Ability to work independently and as a team with strong oral and
written communications.
Rubicon, LLC - Geismar, Louisiana
Lab Tech (July 2007 - Present): Analyzed samples for process testing and
product certification. Operated HP 5890 Series II GC, HP 6890 GC, HP
7890A GC, Chem Station Software, HP G1888 and HP 7694 Headspace
Instruments, HP 1100 HPLC, Perkin Elmer AAnalyst 400 Flame AA, Perkin
Elmer FT-IR Spectrometer, ABB Bomen NIR, Metrohm Titrinos 798, 795, 785,
751 and 665, EG&G Electrochemical Trace Analyzer. Performed Hand
Titration Analysis for NCO, OHv, Nitric Acid, Sulfuric Acid and NaOH.
Valero Refining Corp. - New Sarpy, Louisiana
Group Leader (October 2000 - June 2007): 'B' Shift Supervisor responsible
for making sure all samples were processed and analyzed according to ISO
& Plant protocols and imputing results into the plant-wide LIMS system so
the various units had all results that were required. Trained incoming
staff on the use of Perkin-Elmer and Hewlett-Packard GC/MS and Horiba
sulfur analyzers. Responsible for lab safety orientation and monthly
safety seminars and quarterly employee evaluations.
Chemist (January 1997 - October 2000): Responsible for the determination of
Nitrogen and H2S determination, Gas Chromatography analysis of petroleum
fuel gases and waters, both D-1160 and D86 distillation of petroleum
hydrocarbons, COD and BOD analysis of environmental samples and water
purification techniques. Determination of caustic and pH levels in water
and amine samples as well as others. Participated in the implementation
of ISO 14001 and 9002 programs, phenol and waste water analysis, and
others.
Gulf Coast Analytical Laboratories - Baton Rouge, Louisiana
Metals Supervisor (July 1996 - January 1997): Responsible for sample
throughput and Turn Around Time, Data Validation and Review, and processing
of Level II-IV QC packages. Trained in and taught employees in the use of
ICP, GFAA and HG analysis and all Wet Chemistry procedures.
Chemist, Metals and GC Analysis (August 1995 - July 1996):
Experienced in the following instruments: Hewlett-Packard and Perkin Elmer
Gas and Liquid Chromatographs, Perkin Elmer and Thermo Jarrel Ash ICAP,
GFAA and HG Analyzers, Karl Fisher Titrations and all related procedures.
CH2M HILL Analytical and Engineering Laboratories - Montgomery, Alabama
Associate Chemist (March 1990 - August 1995): Analytical Chemistry on
Inorganic (metals) digestion and analyzation.
US Army, 82nd Airborne - Fort Bragg, North Carolina
Specialist 4 (1985-1989): Honorably Discharged
SKILLS
Received certification in the use and trouble-shooting of Perkin
Elmer Gas Chromatographs, ICAP's, GFAA's and HG analyzers.
Received certification in the use and trouble-shooting of Thermo
Jarrell Ash ICAP, GFAA and HG analyzers.
Proficient in all aspects of computer work, i.e. Word, Excel,
Winlab.
References available upon request
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