Customer Service Manager

Rachel Ebel

**** ******** ***** #**

479-***-**** Fayetteville, AR 72703

********@*******.***

Education:

University of Arkansas. Fayetteville, AR

BS Marketing, GPA: 3.3

Minors: Art, Finance with emphasis on Insurance & Real Estate

New River Community College. Dublin, VA

Oklahoma Christian University. Edmond, OK

Capstone Capsim Business Simulation

. Made decisions involving: Strategy & Tactics, Policy, Production,

Accounting, Marketing, Finance, Quality control, and Human resources.

Work Experience:

Progress Street Builders. Blacksburg, VA

Sept. 2005- Aug. 2006

Marketing/ Sales Assistant

. Set up & managed open houses.

. Created new home informational packets

. Purchased supplies

. Maintained active job files

. Installed and maintained new home flyers at all job sites

Rutlader Furniture and Carpet

Sept. 2002 - Aug. 2004

Sales Clerk & Assistant Manager

May 2005 - Sept. 2005

. Direct assistant to owner/ manager

. Customer service

. Customer selections ( including sales, fabric and covering selection)

. Problem resolution

. Recruited new clientele while establishing and maintaining a

professional rapport with existing customers.

PF Chang's China Bistro. Rogers, AR

July 2008 - Present

Bartender, Waiter, Trainer

. Train new employees

. Expert in customer service

. Customize each guest's experience with attention to special needs and

dietary restrictions

. Maintain and restock inventory

. Responsibilities also include maintaining bar drawer and cash

management

Granite City Grill. Rogers, AR Oct.

2007- July 2008

Colton's Steakhouse. Fayetteville, AR

Sept. 2006-Oct. 2007

Shakers Restaurant. Christiansburg, VA

April 2006 - Aug. 2006

Skills:

AutoCAD, Adobe Photoshop, Microsoft Office, Microsoft Publisher, Microsoft

Outlook, Retail Math

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