Manager Customer Service

Nicole Rebernik-Christensen

abm7cw@r.postjobfree.com . 1208 Mass St. . Pueblo, CO 81001 . 719-***-****

SUMMARY: Operations Manager with more than six years of experience.

Management positions have developed leadership responsibilities

including oversight of 20 office personnel and 100 drivers.

Supply Chain Operations Manager who demonstrates strong skills

in relationship to training, management, profit and loss

management and logistical operations. Manager who trained and

supervised the rollout of a new computer and pay system to all

associates and managers.

EXPERIENCE:

Accounting Associate, Sam's Club

Pueblo, CO March 08-present

. Responsible for total daily monetary intake for this location

. Oversee the cashiers to account for discrepancies between

expected and

actual daily totals

. Responsible for preparing deposits daily for club for pick up

by armored car

. Named Associate of the Month, Front End August 2009

Midwest Operations Manager at Regional Operations Center

Wal-Mart Transportation Grove City, OH. Oct 06-March 08

. Responsible for overall supervision Midwest Dispatch

Operations

encompassing operations in five states

. Ensured a high level of customer service to stores that were

serviced in

the region as well as the drivers being dispatched to these

stores by ensuring friendly on time delivery and pick up of

loads inbound from vendors

. Supervision of 12 Load Logistic Managers per shift

Lead Operations Manager

Wal-Mart Transportation Raymond, NH April 05-Oct 06

. Supervision of 120 Drivers and 20 Office Associates.

. Responsible for profit and loss analysis and driver pay

operations

. Responsible for the rollout of a new driver pay initiative at

the location

. Liaison with Regional Operation Center to ensure timely

dispatching of loads

Customer Service Manager

Wal-Mart Transportation Tobyhanna, PA Jan 02-April 05

. Promoted from Manager in Training, Weekend Manager,

Dispatcher,

Customer Service Manager, Operations Manager while in PA

. Travel to stores and work with local management to improve

logistical

operations

. Responsible for the dispatching and backhauls of 120 drivers

with a 99.8%

level of service

. Responsible for weekend operations of the dispatch office

Nicole Rebernik-Christensen abm7cw@r.postjobfree.com

Internship

International Paper Corporate Logistics, Memphis, TN Jan 00-Jun-00

. Spent 6 months interning in corporate logistics, gaining

knowledge in

procurement

. Concentration in the rail department working with carriers on

lane bids

EDUCATION: Master of Business Administration, 3.97 GPA, August 2009

Regis University, Denver

Concentration: Marketing

BS of Business Administration, 3.08 GPA, December 2001

University of Tennessee, Knoxville

Major: Logistics and Transportation

ADDITIONAL

TRAINING:

Leadership Training, Lead First Inc.

Improving Workplace Productivity, Dale Carnegie & Associates

ADDITIONAL

SKILLS:

Microsoft Office Including: Word, Excel, PowerPoint, Access, Outlook

References Available Upon Request

Contact this candidate