Project Manager Sales
Resume:
Nathan Frim______________________________________
*** ****** **** ( Columbus, OH 43212 937-***-****
( ***********@*******.***
QUALIFICATIONS SUMMARY
Sales and Sales Management - Successfully developed and implemented
strategies to expand business scope and increase market penetration, while
maintaining profit margin.
Business Relationship Management - Managed, maintained, and nurtured
positive business relationship with clients to ensure profitability,
build trust and increase sales, and provide excellent customer satisfaction
at all levels.
PROFESSIONAL EXPERIENCE
Education Sales Management (ESM)
Education Sales Management (ESM) is an industry leading provider of
outsourced admissions and retention support teams and services using call
center processes and technology to help institutions enroll and retain more
students. ESM's annual revenue is in excess of $35MM.
VP of Client Relations
3/08 - 9/09
Established and maintained positive business relationship with Corinthian
Colleges Inc. (CCi), ESM's largest client contributing 40% of company's
annual revenue, through maximizing and strengthening current operations as
well as selling new service offerings to the client. Assumed primary
responsibility for analyzing and assessing primary business needs, as well
as held accountable for various responsibilities, such as generating
proposals and ROI's as well as collecting signed LOIs and contracts.
Highlights:
. Successfully aligned and leveraged internal departments and
resources to ensure that projects were launched quickly and
effectively, to focus on continuous improvement through
strategic thinking and planning, and provide added value
and maintain excellent customer service.
. Exceeded sales target by $1.8MM incremental revenue, resulting
in the creation of 50 new billable service positions in first 9
months as VP of Client Relations. Sales resulted in annual
revenue of over $17MM (112% over target)
. Business relationship between ESM and CCi created significant
and consistent enrollment growth resulting in CCi exceeding
quarterly and annual revenue growth targets
Director of Operations/Branch Manager
2/05 - 3/08
Served as key contributor for all operations development efforts; accounted
for account growth as well as achievement of sales and performance metrics.
Performed various duties related to creating and maintaining adherence to
annual budget, tracking and managing account P&L, and customer billing. Led
the coordination of labor hours, expenses, and all necessary
reconciliations. Provided primary leadership to Lewis Center branch and the
CCi Business Unit over 4 branches in 2 states to ensure profitability and
revenue increase.
Highlights:
. Under my direction, the annual revenue of the CCi account grew
from $3MM to $12.8MM (427% revenue growth) in under 3 years
. Grew Lewis Center branch from 10 employees to capacity of nearly
150 in a little over two years
. ESM - Lewis Center was named '#2 Best Small Company to Work for
in Ohio' in its first full year of operation.
Operations Manager/Project Manager
2/01 - 2/05
Effectively functioned as project manager in various key initiatives.
Developed operational systems and delivered sales training and coaching to
team of sales consultants. Efficiently managed and performed data
analysis, as well as recommended effective marketing strategies to maximize
client base and profitability.
Highlights:
. Created eSylvan division, designing and implementing all
business and operational systems, successfully managed team of
Sales Consultants and all aspects of daily operations
. Proved concept of both sale and delivery of online curriculum
for Sylvan corporate online division, allowing them to rapidly
expand
______________________________________________________Nathan Frim resume,
page 2
Education Sales Consultant/Team Leader
1/00 - 2/01
Supervised and mentored 12 sales consultants in various business- and sales-
related strategies to efficiently manage and resolve business and client
issues. Utilized effective communication and interpersonal skills in
performing liaison duties between ESM and 55 Sylvan Learning Centers.
Efficiently handled and resolved various customer and personnel related
issues. Analyzed and created daily and weekly reports for member centers
as well as sales team.
Highlights:
. Created and conducted successful sales seminars focused on
'Best Sales Practices' for ESM sales staff to boost sales
production
. Consistently exceeded monthly sales targets and company sales
records thorough effective utilization of sales and communication
expertise
SARCOM
SARCOM is a national leader in IT consulting and distributed computing
support focused on integrating technology to produce measurable business
results. SARCOM leverages proven practices, its robust service offerings,
and technical expertise to assist organizations in all phases of the IT
lifecycle.
Project Manager/Team Leader
10/95 - 10/99
Ashland Chemical represented one of SARCOM's largest service contracts,
having outsourced their desktop support services to SARCOM. Served as
primary liaison between SARCOM Technical Services and Ashland IT
department, managing all SARCOM Technical Services on-site and field
service technicians (50+) at Ashland Incorporated. Provided cost effective
solutions and improved productivity while driving several service
initiatives.
Highlights:
. Under my direction the account grew from 8 to 50 on-site service
technicians
. Consistently exceeded annual profit margin expectations for
SARCOM while driving productivity and cost effectiveness within
Ashland Chemical's budget expectations
. Managed successful North American Y2k project - consisted of
deploying teams of technicians to replace, service, and/or
upgrade over 5000 PCs and related hardware in all of Ashland
Chemical's North American plants. Most notable: Completed the
project in 6 months, meeting the deadline, and finished over
$500k under budget
EDUCATION
. Bachelor of Arts in Psychology, The Ohio State University,
1993
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