Training Medical

Laverne A. Bell

vvv

HIGHLIGHTS

I am a Detailed-oriented professional with over 10 years in the Healthcare

Industry along with 8 years of Client Support with a proficiency in

Troubleshooting. My proven strengths are Problem Evaluation and Resolution.

As an experienced Instructor with Adult Learning Education through

classroom, one-on-one and on-the-job Training in addition, I am Self-

motivated, Conscientious, with a Good Work Ethic. Lastly, I have proven

ability to provide Excellent Communication along with Outstanding Oral

Presentation skills.

EXPERIENCE

02/08-Present PACS Implementation Training Specialist, (Medquest)

. Provided On-The-Job Training for Radiologists, Techs and

Administrative Staff

. Acted as Liaison between Center Management Staff and Corporate

Management

. Worked with Training team to provide quick reference documentation

post-training

. Responsibilities included Technical Support for Staff after

Implementation

. Provided documentation for end-users when modifications were made

. Follow-up provided to ensure proper procedures were in place

04/06-07/07 Software Instructor, Berkeley-Judge (DaVita

Implementation Project)

. Provided Instructor Role-Base training courses to Nurses, and

Support Staff

. Conducted On-The-Job(OJT) training to Medical Staff and Business

Management personnel

. Trained end-users in their clinical environment

. Facilitated student evaluation process

. Assisted Clinics in the completion of Facility Checklist and

forwarded to Home Office

. Prepared and submitted week-ending reports

01/05-12/05 CHCSII Instructor, CGI-AMS (CHCS II Project)

CHCS II is an enterprise-level computer based electronic medical record

system for the Department of Defense (DOD) Military Health Care System.

. Provided Instructor Role-Base training courses to Medical

Providers, Nurses, and Support Staff

. Conducted Structured On-The-Job (SOJT) training to Medical Staff

and Business Management personnel.

. Assisted end-users in their clinical environment.

. Conducted post implementation support and training for end-users in

their clinical environment

. Prepared and submitted week-ending reports

02/04-11/04 CHCSII Implementation Analyst, Computer Generated

Solutions, (CHCSII Project)

. Tested the CHCSII stand alone training system

. Performed functional testing for the CHCSII live environment

. Evaluated the progress of Users in each clinic in order to ensure

training efficiency

. Documented issues and prepared trouble tickets regarding system

functionality and errors

. Customized common diagnosis structured term encounter (SOAP) note

templates for Nurses and Providers.

. Provided technical advise for end-users and system trainers

. Scheduled appointments for Users that needed additional training,

outside of normal guidelines

06/02-10/02 HR Administrator/Siebel Lead, NCS Pearson (DOD Project)

. Provided administrative support for organizational unit.

. Facilitated the testing process for candidates

. Acted as candidate liaison for outstanding issues regarding test

evaluation and file status

. Daily input of all candidates into Siebel database

. Production of daily reports and submission to the Operations Center

. Accountable for the appropriate flow of candidate information, to

expedite the orientation process

. Supervision of 4 to 10 employees

7/00-2/01 IT Security Analyst, Comforce Consultant

. Daily completion of auto generated tickets.

. Daily maintenance of employee login database for various

software systems.

. Troubleshooted dial-in capabilities for employees nationwide.

. Part of the rotation for on-call assistance, available 24/7.

. Resolved issues via inbound calls regarding ticketing system

and completion of these issues.

. Emailed correspondence with users on a daily basis regarding

issues with dial-in capabilities. Worked on special

projects.

3/99-7/00 Software and Hardware Analyst, WebMD

. Provided software support for medical offices and hospitals.

. Assisted clients with on line transmissions of requisitions,

reports and downloading information onto client's systems.

. Dialed into client's systems to walk client through daily

operations. 24/7 on-call rotation for off hours assistance.

. Provided inbound call support for printers

. Walked clients through troubleshooting all issues

. Placed orders for new equipment

. Followed-up with client to ensure adequate turnaround time

4/98-2/99 Independent Contractor, Computer Task Group

. Internet Support, installation and removal of communicators,

verification of protocol set-ups & TCP/IP set-ups,

. New account set-ups, tape backups, maintaining & documenting

issues for trouble log.

10/97-3/98 Customer Supply Representative, Minolta Business Systems Inc.

. Inventory management and entry of supply orders for customer base.

. Maintained daily reporting systems for timely processing of client

orders.

. Advised clients on contract renewal process while addressing

outstanding account issues.

3/96-10/97 Independent Contractor (ERA Support Programmer & Software

Engineer)

. Performed modifications and enhancements to existing UNIX-based

client systems customizing front-end interfaces developed in PICK

Basic languages.

. Provided on-line technical support for customers with system

problems.

. Served as front line coordinator for special projects and mass

updates.

. Created data flow charts for application programmers during

application development cycle.

. Updated system files daily with critical operational data.

3/93-2/96 Software Support Representative, National Data Corporation

. Posed solutions to customers daily for the resolution of system

problems.

. Provided organizational leadership for customer support department

by deriving standard procedures for upgrade policies.

. Provided technical support for Windows-based software

applications.

. Managed key customer accounts by providing timely resolution to

outstanding customer issues and tracking product enhancements.

EDUCATION

B.S. Mass Communications

Norfolk State University

Norfolk Virginia

COMPUTER SKILLS

MS DOS, MS Windows NT, MS Excel/Access/Word, Word Perfect, Lotus, MS Word,

Vantive, Clarify, Paradox & PICK Basic, Siebel, XP

Contact this candidate