Post Job Free

Resume

Sign in

Customer Service Supervisor

Location:
Highland Mills, NY, 10930
Posted:
March 09, 2010

Contact this candidate

Resume:

ANITA R. REICH

*** ***** ***, ******** *****, New York 10930

Phone: 914-***-**** e-mail: abm76o@r.postjobfree.com

SUMMARY OR QUALIFICATIONS:

. Strong People and Problem Solving Skills

. Customer Service Oriented

. Recent Critical Thinking and Computer Skills

. Effective working Individually or as a Cooperative Team Member.

. Professional in Appearance and Presentation.

. Excellent Written and Oral Communicator.

. Organized, and Paying Attention to Detail.

. Mentoring and Advising Skills.

. Adept at Compliance to Regulatory Standards and Procedures.

EMPLOYMENT HISTORY:

9/2007 - Present Appraiser, Allied Appraisers, 314 Route 104, Highland

Mills NY -

Supervisor - Steven Reich 845-***-****

New York State Certified Real Property Appraiser

Training and supervising assistant appraisers, Preparing

residential appraisals, Reviewing appraisals for other

appraisers within office, Customer relations, Tracking

Orders, Maintaining files, Preparing and Analyzing Work

Flow/Finances using Excel and Quickbooks, Transmitting

documentation through a variety of software programs

including Mars and Zyphr.

2/2007-8/2007 Volunteer, Assessor's Office, Woodbury Town Hall, Rte 32,

Highland Mills,NY- -Supervisor - Roland Tiffany, Sole

Assessor 845-***-****

Providing assistance in questions of assessment including

what valuations are based on, exemption information, use of

TSL and Excel programs, explanation of ramifications of the

formation of a new village within the town, providing

assistance to assessor as required.

10/2003-2/2007 Senior Review Appraiser, Argent Mortgage, 44 South

Broadway, White Plains NY-

Supervisor - Anthony Stinga 917-***-**** (cell), 718-445-

9673 (phone)

Performing technical reviews of appraisal reports,

including checking appraisal licenses, zoning compliance as

indicated within report, checking location descriptions per

available aerial photos, evaluating predominant values and

risk factors within neighborhood, considering any

additional features/deficiencies of subject properties and

probability of appraised values; compiling list of

stipulations for acceptance of values to conform with

underwriting guidelines; mentoring account managers to

understand rationale for stips and requirements for

satisfaction; explaining cuts in value to account managers;

providing additional support within the marketplace for

accepted values from alternate sources;

defending/evaluating accepted values of other reviewers for

loan purchase by investors or in cases of repurchase

request. Software utilized include FNC, Microsoft Excel,

Lotus Notes, Microsoft Word.

1/2000-10/2003 Office Manager, Allied Appraisers, 314 Route 104,

Highland Mills NY -

Supervisor - Steven Reich 845-***-****

Training and supervising assistant appraisers, Preparing residential

appraisals, Reviewing appraisals for other appraisers

within office, Customer relations, Tracking Orders.

1/1991-1/2000 Property Real Appraiser (contractor), Allied Appraisers,

Appraisal Associates, James Molinaro Associates, Lakewood Appraisals,

Norman Hubbard Appraisals, Northeast Appraisals

Supervisor - Steven Reich, et al

Preparing evaluations for secondary and third party lenders,

foreclosures, private buyers and sellers, and estate

planners to determine market value for assets properties

through the Orange, Rockland, Westchester, Putnam,

Dutchess, Ulster and Sullivan counties in New York and

Sussex, Bergen and Passaic counties in New Jersey.

Performing physical inspections of property, evaluating

subject property listing history, researching comparable

neighboring sales and current active listings, and

correlating findings. Review prospectuses on condominium

properties. Composing appraisal reports utilizing computer

forms.

1991 - 1985 Estimator and Draftsperson, S. Rosenfeld, Inc., 70 Regina

Road, Monsey, NY - Supervisor - Seymour Rosenfeld -

Determining the scope of a project, determining details, estimating

costs for materials/labor for production/installation of

millwork and fixture equipment, designing custom details,

drafting/coordinating drafting, AutoCad design, Generating

reports to reflect recommendations and findings.

Communicating results to co-workers and clients.

1984 - 1985 Noeller Industries, 400 Maltese Drive, Totowa, NJ -

Supervisor - John Yanoshuski -

Determining the scope of a project, determining details,

estimating costs for materials and labor for

production/installation of millwork and fixture equipment,

design custom details.

1982 - 1984 Lamica, Inc., Hillburn Industrial Park, Hillburn, NY -

Supervisor - Paul Richard -

Determining the scope of a project, determining details, drafting

details.

AFFILIATIONS AND CERTIFICATIONS:

NY State Licensed Certified Real Estate Residential Appraiser since 1991 -

450********, HUD Appraiser - Lender Select Roster

Notary Commissioned in Orange County

Phi Sigma Omicron Honor Society

Rockland County Community College Alumni Association

SUNY Cobleskill Alumni Association

Successful completion of New York State Insurance Department Approved

Course for Life and/or Accident & Health Insurance

EDUCATION:

SUNY Cobleskill, State Route 7. Cobleskill, New York 12043. Bachelor of

Arts, Business Administration. 3.9 overall grade index out

of 4 points - 12/2009.

Rockland Community College, 145 College Road, Suffern NY 10901 Associates

Degree, Liberal Arts, Humanities concentration, 12/2007.

Appraiser Education and Continuing Education, (of which commercial courses

are included) at various locations sanctioned and approved

by Department of State, Albany NY

Westchester Community College, 75 Grasslands Road, Valhalla, NY 10595 - 8

credits of Autocad - 1983

Catonsville Community College, 800 South Rolling Road, Baltimore MD 21228

- +/- 20 credits, Architectural/Engineering Design - 1980-

1982

Spring Valley Sr. High School - 361 Route 59, Spring Valley NY 10977

Regents Diploma - June 1968.

RECENT COURSES INCLUDE:

Business Law, Marketing, 3 semesters of Accounting, several courses in

Supply Chain and Process Management, several courses in Human Resources,

several course in Critical Thinking and Organizational Management,

Diversity in the Workforce, Office Technology, Business Ethics, New York

State Health and Life Course, Orange County Care Givers Seminar.

Extensive use of Angel software.



Contact this candidate