Customer Service Insurance

Leslye Chatelain

San Diego, CA

Cell: 619-***-****

E-Mail: abm759@r.postjobfree.com

INSURANCE CUSTOMER SERVICE/ADMINISTRATION REPRESENTATIVE

SUMMARY OF QUALIFICATIONS

. Insurance Sales and Customer Service

. Customer Service Administration, quoting, writing, sales, preliminary

underwriting and group enrollments for health and life benefits

. Preliminary underwriting for final submission and issuance for

Property and Casualty applications

. Banking and Administration managing and verifying insurance policies

for real estate loans

EMPLOYMENT HISTORY:

The Insurance Center Insurance CS Representative 05/09 -

Present

. Perform various customer service duties

. Performed preliminary underwriting on HO

policies

. Quoted personal lines insurance

. Made changes on existing policies

. Took payments on the phone

. Rewrote all policies from existing insurance

companies to Travelers Insurance, Hartford,

and other companies

Various Temporary Positions Sales and CS Representative 03-08

to 05-09

Worked for various companies such as Red Envelope,

American Specialty Insurance and other companies

. Processed all homeowners, auto, umbrella and

other property Inbound Call Center Customer

Service

. Resolved customer problems

. Advised customers on products

. Did exchanges and returns

. Monitored shipping

. Calculated Rates for customers

. Maintained records of sales

. Checked on deliveries

Union Bank of CA Flood Insurance Processor/Customer Service

2006 to 2008

. Confirmed property insurance coverage

. Requested documentation of insurance effective

dates and coverage

. Notified customers of change of flood

designations

. Kept records of all policies and carriers on

each bank real estate and consumer loan

. Placed forced insurance on all properties

financed by the bank without substantial

insurance

. Processed and made payments for insurance on

escrowed accounts

. Monitored insurance claim payments to settle

claims

Macy's Sales Associate 4/06 to

8/06

Brooke Insurance Agency Insurance Customer Service/Sales Agent

2004 to 2005

. Quoted, wrote and issued policies for all

personal lines insurance

. Sold homeowners and auto policies to customers

. Worked with underwriters to successfully issue

policy

. Made changes to all auto, homeowners, and other

personal lines policies

. Answered all incoming calls, answered all

questions pertaining to billing, coverage and

claims

. Issued verifications of insurance such as

Certificates of Insurance, Evidences of

Insurance, etc.

Bauer Insurance Services Customer Service Agent 2003 to

2004

. Licensed Property and Casualty agent

specializing in sales and service

. Rewrote all policies from existing insurance

companies to Travelers Insurance, AIG and other

companies

. Sold all homeowners, auto, umbrella and other

personal lines policies.

Unitrin Direct Insurance CS/Sales Call Center

Representative 1998 to 2002

. Licensed in several states, quoted, sold, and

processed auto insurance policies

. Performed changes on policies needed by clients

. Calculated difference in premiums for changes

made to policies

McGregor Van DeMoere Ins. Life & Health Agent General Agency 1996-

1998

Quoted group health and group life insurance with several insurance

companies

. Wrote and underwrote individual policies with

several insurance companies

. Did preliminary underwriting on small group

health insurance and life insurance

. Submitted all groups to company underwriting

for issuance

. Worked with underwriters until policy issued

and performed group enrollments

Education Chabot College, Hayward, Ca

Computer Experience: Excel, Word, Outlook, CICS, Hawksoft FSC, quoting

system, Call Center programs, Various Sales, Banking programs, Various

sales, Banking Programs and many different insurance company programs

Contact this candidate