Customer Service Sales

Justin Michael Spencer

*** ****** **. ( Mahopac, NY 10541 ( 610-***-**** ( abm747@r.postjobfree.com

Education

Penn State University Brandywine, PA

Bachelor of Science, Corporate Communications, December 2008

. GPA of 3.36 in major

. Dean's List: Fall Semester 2007, Spring Semester 2008, Fall

Semester 2008

. President Lion Ambassadors Student Organization 2004 to 2006,

Representative PSU Strategic Planning Committee in 2005

. Varsity Soccer 2002-2004, Captain 2004

Academic Projects

. Led 5 person group in the development and implementation of

Penn State's 40th Anniversary Marketing Campaign

. Developed short-term strategic plan to reposition view of

European Football by Americans through media plan augmented

by marketing promotions

. Winner public relations competition for the creation of an

integrated press and media kit that repositioned Amtrak

winning 1st place in front of Dean of Communications and

three corporate CEO's

Experience

2009 - 2009 JobSpring Partners New York, NY

Recruiter, Information Technology

. Identify talent potential through in-depth interviews and

candidate behavioral analysis

. Demonstrated ability to think nimbly while bargaining

contract rates for candidates

. Utilized strategic thought in matching candidates to

positions for best potential success

. Coordinated sales team management report for weekly meeting

with regional director

. Maximized unique search engine tools to produce new lead

generation

. Built close relationships with high level executives at

Fortune 500 companies

2006 - 2008 DJ Cross Inc. Aston, PA

Office Manager

. Produced and presented service proposals and pricing

estimates to potential corporate and

residential clients

. Developed and implemented new office filing and inventory

management systems resulting in a supply cost time management

reduction of 60% and a improvement in client inquiries

. Assisted corporate President in tasks and duties including:

direct marketing mailers, coupon packages to selected

targeted demographic, public relations campaigns teaming up

with insurance and heating companies, and developed chimney

and fire safety seminars in local community

Client Relations, Sales

. Maintained client satisfaction through the management of

daily relationships and self-directed outreach to high volume

clients

. Co-champion for a rebranding effort that resulted in greater

awareness and new client targets

. Negotiated prices, contracts and payment plans within a $79

to $25,000 range for residential and commercial clients

2001 - 2009 Pathmark Folsom, PA

Customer Service, Cashier

. Ensured customer satisfaction of Folsom Pathmark through

inventory monitoring and

shipment tracking

. Enhanced customer experience through delivering cashier

experience with a positive attitude

to reduce the stress of waiting in queue

. Developed new technique to efficiently manage time and

workload in dairy, frozen and

produce departments

Personal

. Notre Dame Grade School Volleyball Coach 2005 - 2008

. Highly involved in student leadership activities at PSU

. Avid sportsman and fan of all Philadelphia sports teams

. Initiated a softball team through the PSU Alumni NYC chapter

. CSIA certified chimney inspector

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