Customer Service Training
Resume:
Kerri Singleton
PO Box ****
Millersville, MD ***08
abm73v@r.postjobfree.com
Experienced payroll professional possessing a strong, working knowledge of
PeopleSoft HRMS v 8.9, exceptional customer service and communication
skills. Proven track record of researching and implementing organizational
efficiencies. Demonstrated ability to interact with groups of people from
diverse backgrounds and various organizational levels. Successful in the
management of multiple, concurrent projects within critical time
constraints.
Professional Experience
US Foodservice, Inc. 2/2002 - 7/2009 (Columbia, MD office closed in July
2009)
Payroll Supervisor - 10/2005 - 7/2009
Promoted by a global leader of food distribution to oversee $480 million
payroll operations, employing as many as 27,000 associates in continental
US. Key responsibilities include delegating work assignments; training and
coaching staff and entering payroll information. Direct Supervision of a
staff of five supporting 80+ division payroll personnel. Assist PeopleSoft
devolvement team in creating new PeopleSoft programs and upgrades for
system as needed.
. Created a highly efficient, cohesive payroll department using a
participative style of leadership that encourages staff development
and promotes teamwork.
. Evaluate business requirements for all sites and identify process
improvements using PeopleSoft functionality.
. Developed a new check reconciliation program within PeopleSoft to
extract all escheatment information
. Consolidated the entire company payroll to a Saturday thru Sunday
payroll week reducing the number of paygroups from 13 to 3..
. Worked closely with general accounting to provide supporting
documentation for monthly closes and field inquiries.
. Developed control framework for payroll process.
. Assisted with internal and external audits providing supporting
schedules and reconciliations for financial, Sox and pension audits
. Part of USF team assigned to evaluate Kronos timekeeping application
and successfully rollout to 50 divisions
. Restructured payroll department so departmental role within USF was as
a problem solver and trouble shooter vs processor for locations.
Increased efficiencies led to a reduction in staffing needs and costs.
Lead Payroll Specialist - 2/2002 - 10/2005
Recognized for exemplary job performance with advancement to coordinate
daily workflow; Increased responsibilities included the oversight of the
weekly payroll; remittance of various union and voluntary employee
deductions, processing highly confidential payments.
Assisted with PeopleSoft technology enhancements which included systems
upgrades, tax updates, creating test scripts and coordinating testing
deadlines with internal and external vendors, development of user training
programs.
. Raised efficiency of payroll operations by developing procedural
training manuals and conducting training workshops for off-site
locations in several states
. Back up to the Cash desk to handle all direct debit transactions and
wire transfers
. Participant of the Payroll Functional team for a system conversion
from and in house system to PeopleSoft 8.0 and PeopleSoft upgrade to
8.8
. Supported 3 Payroll Specialist and 3 Garnishment Specialists,
monitoring daily activities
Ajilon L.L.C 2/2000 - 2/2002
Payroll Clerk - Processed payroll for 5000 employees using PeopleSoft 7.5,
weekly time and labor interface, input all bonus payments and tuition
reimbursements, track all manual checks and errors for reporting to Sr.
Management, process terminations for 11 districts, review and reconcile all
time and attendance reports to billing.
Education
Anne Arundel Community Community College - Jan 97 - Dec 98
Business Administration/Accounting
Fred Pryor Seminars
How to Supervise People
Kronos Workforce Attendance, Workforce Timekeeper
American Payroll Association
Payroll 101 - The Standard Foundation of Payroll Administration
Payroll 270 - Implementing Payroll Best Practices
PayTrain 2008
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