Manager Management

MARK L. JOHNSON

* ***** ******, ********, ** ****6 USA

Phone: 1-973-***-**** Email: ***************@*****.***

CLIENT RELATIONS SPECIALIST

Experienced Account Manager with a proven ability for cultivating strong relationships with clients while ensuring maximum satisfaction and

loyalty with Fortune 500 and 1000 Corporations. Strong networking background with a proven ability to build and manage creative, highly

energized and focused teams. Record of progression to positions of increasing authority and responsibility. Core competence includes:

• Project Management

• Key Account & Sales Management

• •

Knowledgeable in business development and vendor Customer/Call Center Management

selection/management

• Technology / Business Linkage Planning

PROFESSIONAL EXPERIENCE

Client Relations Account Manager Phoenix – An Express Scripts Co. – Lincoln Park, New Jersey 9/2000 – 3/2009

Full Service Pharmacy Benefit Management Company providing the distribution of outpatient pharmaceuticals

• Responsible for the account management of multiple pharmaceutical client accounts for DTP (Direct to Practitioner) Sample Fulfillment with the

goal of building strong relationships, understanding the resources and tools needed from the Clients and identifying new value-added services or

benefits.

• Define and achieve client needs through one-on-one sessions, group meetings, discussions and on-going communication.

• Responsible for Submitting requested updates to client platforms such as the Online Portal, Online Sample viewer, and literature system,

• Create and generate sales/penetration reports for product inventory levels, shipment, reject and utilization reports, and sample literature inventory.

• Prepare business proposals, presentations, processing contracts for new and existing client base, writing of business and functional specifications.

• Business analysis – Partner with Senior Management to assess current organizational development needs and design Standard Operating Procedures

to meet requirements.

• Manage Business Relationships with the American Medical Association (AMA) and National Data Corporation (NDC).

• Maintain monthly financial reports and forecasted sales. Process of data associated with Franchise databases, analyzing protected data, tracing

process flows, and operating programs. Reading and interpreting source data, output from files and program logs.

Client Services Account Manager Wishnow.Tearney.Killion - Encino California 2/1996 – 11/1999

National Court Reporting and Legal Support Services

• Develop and execute reports to analyze performance of new client proposals.

• Work directly with other Senior Management to approve potential clients.

• Responsible for building business relationships with client management to ensure quality service and acquire new business with other units within

the Corporation.

• Responsible for the overall project management of client orders through the production cycle including customer product and forecasting.

• Provide budget support, project planning, benefits planning, and retention programs for staff.

Retail Management & Operations

1989 - 1996

SKILLS

Software: SQL queries, SAP (R/3), ERP, SQL, VAX, PDMA relational database concepts, Excel, Crystal Report, MS Office 2000/2003/

XP/2007, MS Project, MS Visual Studio, FrontPage, Software Firewalls, Adobe Elements 8.0, Adobe Photoshop CS3/CS4, PC

Anywhere, Webex

Systems: Windows 9x/NT/2000/XP/Vista/7, Server 2003/2008 and 64 Bit/XP/XP64, UNIXc OS X.

EDUCATION

Bachelor of Arts 1987 - 1990

California State University, Northridge

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