Customer Service Administrative Assistant

DALVONE S. SMITH

**** ***********Detroit, MI ****4* 313-***-****

********@*****.***

OBJECTIVE

Customer focused individual seeking a position where relevant skills and experience can be applied toward the growth and success of

your company.

HIGHLIGHT OF QUALIFICATIONS

Excellent communication and interpersonal skills; able to relate well with others and generate trust.

Equally effective working independently as with a team.

Highly motivated, detail oriented, well organized and committed to excellence.

Proficient in MS Word, Excel, Publisher, QuickBooks, Outlook and the Internet.

PROFESSIONAL EXPERIENCE

PHARMACY TECHNICIAN

Assisted licensed pharmacists provide medication and other healthcare products to patients.

Performed routine tasks such as preparing, retrieving, counting, pouring, weighing, measuring, and sometimes mixing the

medication.

Referenced licensed pharmacist once the prescription is filled in order to price and file the prescription.

Verified and processed patient medical insurance claims.

ADMINISTRATIVE/CLERICAL

9 years experienced at operating all standard office equipment such as fax machines, copiers, phone systems and computers to

generate spreadsheets, word processing (60 WPM), database management and other applications.

Set-up and maintained paper and electronic filing systems for records, correspondence, and other material.

Reviewed work done by others to check for correct spelling and grammar, and ensured that company format policies are

followed and recommended revisions.

Handled confidential files and information such as patient charts and medical history.

CUSTOMER SERVICE

5 years conferring with customers via phone and in person to provide information about products and services.

Resolved customers’ service complaints by performing activities such as refunding money or adjusting bill.

Skilled at soliciting sale of new or additional services and products.

Established solid rapport with customer by displaying an interest in their individual needs and developed repeat business.

WORK HISTORY

Verizon Wireless, Southfield, MI

5/2008-PRESENT

Customer Care Rep\Data Coordinator

Citi-Mortgage (Contract of Adecco Staffing), Southfield, MI

1/2008-5/2008

Call Center/CSR/Loan Processor

Tech Team Global (Contract of HCS), Southfield, MI

10/2007-1/2008

Customer Service/IT Help Desk Agent

All Cities Insurance Agency, Warren, MI

1/2007-9/2007

Insurance Specialist

Riverpointe Realty, Southfield, MI

3/2006-12/2006

Broker’s Assistant/Office Manager

Aerotek Staffing, Warren, MI

9/2004-3/2006

Administrative Assistant (Johnson Control & Zoological Institute)

CMM Mold & Services, Clinton Township, MI

4/2005-10/2005

Administrative Assistant

Rainbow Apparel, Detroit, MI

9/2003-9/2004

Sales Associate

Walgreens Pharmacy, Eastpointe, MI

9/2001-12/2002

Pharmacy Technician

Madison Community Hospital, Madison Heights, MI

4/1998-8/2001

Medical File Clerk (Part-time)

EDUCATION

University of Phoenix, Phoenix, AZ

Currently pursuing Bachelors in Healthcare Administration

Denby Technical High School, Detroit, MI

Diploma, College Preparation Curriculum

Contact this candidate