Customer Service Manager

**** **** ****** **. **** *** lake worth, Fl

Phone 561-***-**** • E-mail abm705@r.postjobfree.com

isaac james

Objective

To Obtain a challenging and rewarding career where my experience and proven abilities, will contribute

to the productivity and growth of the company.

Education

2002 2004 Troy State University Troy, Alabama

Business Management

Principles of Management

Economics

Computer Concepts

Education

2005 2007 Pensacola Junior College Pensacola, Florida

Accounting

Managerial Accounting

Business Ethics

Personal Finance

Professional experience

2000 2002 Sears Tele Service Mobile, Alabama

Customer Service

Handle Inbound Calls

Place Part Orders

Handle Complaint Calls

Professional experience

2002 2006 N.C.O. Financial Mobile, Alabama

Collector

Handle Inbound Third Party Collection Calls

Make Outgoing Third Party Collection Calls

Skip Tracing

Create and Mail Settlement letters

Professional experience

2006 2007 P.E.I. Mobile, Alabama

Collection Manager

Handle Inbound Third Party Collection Calls

Make Outgoing Third Party Collection Calls

Skip Tracing

Create and Mail Settlement letters

Oversee the daily activities of all accounts

Handle Escalated Calls

Professional experience

2007 2009 Quality Financial Services Columbus, Ohio

Loan Processor

Verify, Compile, and Type Application

Recommends Loans Approved/Denied

Call Companies To Obtain Pertinent Info

Contact Applicant To Discuss Approval/Denied

Summary of qualifications

Able to work well with others as a team, and also able to handle multiple task without

constant supervision.

Exceptional communication and people skills

Able to type 60 wpm, Data entry, Computer literate,

Knowledge of Mini Memorandum, Predictive Dialer, Multiple lines

CRS system, Fax Ontario

Interests and activities

Able to work in an environment that has the potential for growth and advancement.

Able to obtain knowledge of new systems and to become familiar with other methods in order to

achieve goals

References

Jade Hodge 7407 Bentley St. Pl. Reynoldsburg, OH 707-***-****

Vincent Pender 1694 Jonathan Dr. Columbus, OH 614-***-****

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