LARRY RIGG

Email: abm6xs@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

Broad technical knowledge combined with strong problem solving abilities.

Effective communication skills with the ability to identify, analyze and

resolve system and network problems. Experience servicing computers in a

Windows Server 2003 network environment utilizing Active Directory.

TRAINING

CompTIA A+ (601,602) Network+ MCSE Windows XP Professional

Dell Desktop Certifications Active Directory Symantec Ghost Server

EDUCATION

Associate Degree Engineering Electronics, Valparaiso Technical Institute,

Valparaiso, IN

Associate Degree Computer Technology, Purdue University, Westville, IN

PROFESSIONAL SUMMARY

TEKSYSTEMS, Chattanooga, TN January 2007-January 2009

Computer Consultant

Install, troubleshoot and repair desktop and laptop computers as well as

related network equipment at Kordsa, Incorporated in Chattanooga, TN.

Duties included:

o Helpdesk experience resolving hardware and applications for users over

the phone.

o Analyzing hardware and application problems locally and remotely with

Dameware.

o Installing Dell desktop and laptop computers including WinXP and

applications.

o Warranty repair of Dell desktops and laptops as well as preventive

maintenance.

o Screening of printer problems and coordinating vendor support as needed.

o Using Active Directory to add/remove computers from the Domain.

o Monitoring PCs regarding antivirus status, Windows Updates and

connectivity problems.

o Managing drive images using Symantec Ghost applications.

o Resolving network problems related to user connectivity.

o Maintaining devices connected to user machines including scan guns

and label printers.

o Research and resolved user questions on MS applications including

Exchange/Outlook.

LARRY RIGG page 2

COMPUTER HORIZONS, Chattanooga, TN 2005-2006

System Technical Support

Maintain computers and peripherals used in both office and manufacturing

environments at DUSA International in Chattanooga, TN.

TEKSYSTEMS, Chattanooga, TN 2004

Helpdesk Professional

Computer helpdesk responsibilities at the Invista plant in Chattanooga as a

subcontractor for Nothrop Grumman Corporation. Servicing equipment that

included Dell and Compaq computers as well as Intermec barcode and HP

DeskJet printers.

HEWLETT PACKARD, Cleveland, TN 2003

Deskside Support Technician

In-house PC support at Duracell, Inc. Responsible for rollout of 56

desktop machines using IBM's Tivoli application to load Windows 2000.

Helpdesk responsibilities.

PERMOND SOLUTIONS GROUP, Chattanooga, TN

2002-2003

Computer Support Technician

Providing computer support in the Chattanooga area as a subcontractor to

Hewlett Packard including full account responsibility as well as 24 by 7

standby coverage.

COMPAQ COMPUTER CORPORATION, Chattanooga, TN 1998-2002

Customer Service Representative

Full account support for large and small customers providing onsite

troubleshooting and repair of Intel based servers and PCs along with

peripherals and networking hardware.

DIGITAL EQUIPMENT CORPORATION, Chattanooga, TN 1978-1998

Computer Systems Service Technician

Responsible for installation, testing, remedial and preventative

maintenance on mainframe computers and peripherals.

DIGITAL EQUIPMENT CORPORATION, Westminster, MA 1974-1978

Computer Systems Test Technician

Factory checkout of computer hardware options. Diagnose and repair circuit

boards to chip level and test reliability prior to shipment to customer

sites.

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