Project Manager Sales

DAVID M. BIONDOLILLO

____________________________________________________________________________

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** *. *********** **** ***********, NJ 08077 856-

303-0750 ********@*****.***

SUMMARY OF QUALIFICATIONS

Multi-industry senior operations and program management professional with

extensive record of tactical successes and expertise in developing and

delivering

strategic solutions. Combines analytical and innovative practices with

proven customer-focused leadership to align operations, resources, and

client business objectives. Expert in building collaborative

relationships, gaining buy in for new ideas and driving cross-functional

programs. Seeking a senior workplace

strategy or corporate management role with a progressive and innovative

organization seeking to enhance and optimize their portfolio.

PROFESSIONAL EXPERIENCE

Deloitte. - Philadelphia, PA

2000-2009

Senior Manager - Program and Client Relationship Management

. Managed regional portfolio and client relationships for

operational, infrastructure and service improvement initiatives in

excess of $100M

. Led and coached multiple project managers, teams and

service providers on program launches and full lifecycle

deliverables

. Directed presentation, bid and selection process awarding

strategic partners, consultants, vendors and contract

suppliers

. Executed outsourcing initiative, contracts, SLA's and

coached teams on end to end on-boarding plan yielding 10%

annual savings

. Monitored program and service agreement metrics to support

quality, on time and on budget deliverables

. Developed and delivered strategy proposals and presentations,

associated risks and recommendations to leadership, bridging client

collaboration to

organization's overall business planning objectives, yielding

consistent efficiency returns and nearly 7% reductions in spend

allocations

. Client Liaison - directed business unit and stakeholder strategy

sessions, conducting programming requirements, identifying

opportunities and developing sourcing solutions and standards that

align to organization's operational and services models

. Facilitated program and resource support debriefing, knowledge

sharing and lessons-learned sessions with clients, key stakeholders

and project teams for strategy and program redesign, continued risk

assessment, and process and operational improvements

. Designed, wrote and facilitated marketing, change, communication

and learning work plans, focused on client updates and training for

thousands of professionals impacted by change imperatives affecting

workplace infrastructure, operations and client service

environments

Manager - Operations and Special Projects

. Prepared evaluative feedback and facilitated new strategy and

organizational competency model - completing performance

evaluations, creating responsibility profiles and mapping resources

and associated activities appropriately to workflow streams

. Lead and coached multiple change agent champions and teams on end

to end program deliverables, focused on supporting our people,

driving cost effectiveness, reinforcing our brand and improving

workplace and client satisfaction

. Developed project web sites, eRooms, tools and operational and

reporting guidelines, procedural manuals and project status reports

. Responsible for project implementation and daily operations of

business unit's global headquarters and local practice office,

totaling 320,000 square feet of office, global IT data center,

training & conference center and cafeteria space, delivered one

month ahead of schedule and 5% under plan

Huntington Learning Center, Inc. - Philadelphia, PA and Baltimore, MD

1998-2000

Regional Operations Manager

. Responsible for market operations and capital projects of area 15

learning centers totaling 90,000 square feet in two-market

territory

. Managed existing facilities, infrastructure and center projects

focused on new design and rebranding campaign

. Interfaced with clients, staff and sponsors for the program and

operational improvement initiatives

. Developed and implemented recruiting and sales training curriculum

and monitored certifications to achieve set goals and objectives

Pearle Vision, Inc. - Philadelphia, PA

1993-1997

Location/District Trainer

. Responsible for all phases of sales, operations and training of

multiple optometric locations with annual revenues exceeding $4M

. Conducted business reviews, including financial, quality and

safety audits to ensure licensed and organizational standards are

maintained

. Directed a network of 8 managers to implement corporate re-

branding initiative; resulting in a 5% margin increase

EDUCATION

. State University of New York at Buffalo - Buffalo, NY

- Bachelor of Science, Institutional Management

Minor - Business Administration

. LaSalle University - Philadelphia, PA

- Graduate Studies - Business Administration

ACHIEVEMENTS

. Alumni - Leadership Philadelphia, Class of 2006 / Board Member

- Caring People Alliance, Philadelphia

Annual Community Service Project Manager - Deloitte National

Impact Day / Mentor - Young Adult Program

Regional Champion - ServiceFirst Campaign - Deloitte

TRAINING

. Leadership Effectiveness, Change Management Implementer, Train

the Trainer Certified, Behavioral Interviewing

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