Manager Customer Service

Angela S. Tallman

**** **** *** **, *** Harbor, WA 98335

Home Email: abm6wr@r.postjobfree.com

Business Email: abm6wr@r.postjobfree.com

Home Phone Number: 801-***-****

Skills, Capabilities, & Qualifications

- Interpersonal Skills - Educational Development of Others - Management of Programs and Others

- Curriculum Development - Leadership Skills - Organization and Structure Building - Microsoft

Program Intermediate Skills - Mentorship Abilities - Advanced Communication Skills - Multiple

Training and Leadership Development Courses

Work Experience

Drug Demand Reduction Manager-Department of the Air Force Civilian

10/2009- Present, Lajes Field, Azores, Portugal, Full-time

Responsible for the military and civilian urinalysis testing programs, to further deter the U.S. Air

Force from drug use.

Outreach and prevention services are used to target youth are performed through the Drug

Education for Youth (DEFY) program and various base and community efforts.

A financial budget is allocated and distributed to adhere to Air Force standards and Drug Demand

Reduction measures.

Community Readiness Consultant-Department of the Air Force Civilian

2/- 9/2009, Lajes Field, Azores, Full-time

Planned, implemented, trained, and counseled on career, transition, relocation, family, finance,

and other work/life services and activities provided to military members, retirees, Department of

Defense civilian members, and their families.

Assessed individual and family needs and provided continuing work/life services to eligible

populations.

Interviewed and assessed clients needs and concerns (e.g., family separation, parenting, personal

financial management, child care, elder care, etc.); evaluated and interpreted information gathered in

interviews.

Corporate Trainer/ Training Program Manager

1/2007 - 3/2008 Logistical Corporation, Salt Lake City, UT, Full-time

Facilitated, trained, chaired, and implemented programs for corporate functions

Conducted sales representative training for more than 250 Shipping Consultants annually

resulting in the largest sales force and greatest retention in the 20 year history of the company and

praise for improved customer service.

Initiated training for new and veteran owners in order to build the cooperation and knowledge for

the corporation and the franchises.

Developed Training Department financial annual budget and managed budget on daily basis and

was able to conserve spending and establish financial security and liberties of more than $4,500

annually to utilize in the development of new training programs.

Provided management, mentorship, and leadership support to over 85 Franchise Owners and over

115 Sales Managers as customer support liaison.

Established assistance, guidance, advice and mentorship to 247 field offices as the Corporate

Representative in quarterly regional meetings, trade shows, territory activities, special events and

seminars to provide liaison support.

Licensed Life Insurance/ Investment Agent

9/ 2006 - 11/2008; American Income Life, Salt Lake City, Full-time

Licensed to provide life insurance and financial investment opportunities. Assisted hundreds of

customers with life insurance problems, supplemental insurance, financial assurance, and additional

needs.

Used interpersonal relations and communication skills to sell the record amount of insurance

policies in the company, largely impacted the customer base

Donated hundred of dollars towards preexisting life insurance policies and medical supplemental

programs, ensured more than 400 people could afford glasses, hearing aids, and prescription

medications.

Management Seminar Speaker

4/2006 - Present; Leadership Resolution, Hired as needed

Developed business as traveling facilitator for organizations or teams of any size or industry.

Evaluated teams status by using psychological evaluations and assessment of specific needs that

need immediate addressing. Provided a priority listing for management to work towards goals and

goal development in order to meet build cohesion and meet achievements.

Customized training experience, business plans, and goals towards team needs and desires.

Trained managers and executive leaders to develop skills in team cohesion, conflict resolution,

mediation, interviewing with the intent of addressing business culture and overall communication

using tact and professionalism.

Utilized social skills to provide interpersonal guidance to the hiring parties and ensure that the

program developed for them is continually effective for their organization or team.

Aviation Resource Manager-Department of the Air Force Active Duty

1/2000 - 1/2007; Full-time

Performed and managed aviation and parachutist functions related to scheduling, standardization

and evaluation, flying and ground training, aviation flight records, parachutist jump records and

squadron operations.

Operated and maintained the Aviation Resource Management System (ARMS), Oracle, Microsoft

Word, Excel, Power Point, and Adobe Acrobat Reader.

Training manager for the enlisted ranks to ensure they were attaining appropriate training for their

rank and career field.

Developed and implemented first-ever education system for Airmen to progress with higher

education, study skills, degree tracking, and future planning and goals. Sat with airmen, spouses, and

dependants, to start basic or advanced degree and goal planning.

Acted as a public military speaker since 2000; conducted speaking events during seminars,

ceremonies, classroom settings, and meetings.

Developed curriculum and trained Chilean F-16 Air Force pilots in initiating first-ever classified

information documentation and safe-guarding in Iquique, Chile.

Education

Masters Degree of Science in Psychology; University of Phoenix; Murray, Utah

Bachelors Degree of Science in Social Psychology; Park University; Parkville, MO

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