Customer Service Manager

Craig T. Hight

** ****** **** ********: 717-***-****

Chambersburg, PA 17202

Email: *****.*****@*****.***

Objective: To obtain a position in operations or business development

where I can work with a successful company, utilize my skills, and

have opportunity for advancement in a competitive environment.

Education:

University of Pittsburgh at Johnstown, PA

Bachelor of Arts in Business Management with a concentration in

Marketing

Waynesboro Area Senior High

Work Experience:

GRC General Contractor, Inc., Zullinger, PA (Jan. '08-Present)

Business Development

Responsibilities: Implement strategies to obtain

construction/maintenance contracts, build company awareness within

the communities we do business, build the company name within the

Construction Industry. Identify new prospective business

opportunities, and evaluate business opportunities for new

ventures. Foster existing business relationships. Meet potential

clients and determine construction needs, offer solutions for their

needs.

Manito, Inc., Chambersburg PA (Aug. '06-Dec. '07)

Behavior Manager/Recreation Director/Life Skills Instructor

Responsibilities: Ensure that the building is running smoothly.

Build lasting relationships with staff, students and people from

other organizations working within our building. Build

relationships within the community. Plan, organize, and carry out

lesson plans within classroom settings. Complete all paperwork in

timely manner.

B&H Lawn Services, Inc., Waynesboro, PA (June '04-Aug.'06)

Partner/Secretary/Treasurer

Responsibilities: Plan, organize, and implement daily work

schedules, jobs, and personnel. Marketing and Human Resources

development and maintenance. Maintain working relationships with

both commercial and residential customers. Acquire new and meet

with potential customers. Prepare estimates, quotes, payroll, and

improvement strategies.

84 Lumber Company, Waynesboro, PA (April '04-June '04)

Manager Trainee

Responsibilities: Assist in all customer service processes.

Facilitate sales and payment. Inventory. Complete cost estimates.

Maintain clean and safe work environment. Assist with deliveries

when needed. Maintain steady communication with co-workers and

supervisors.

Computer Skills:

Microsoft: Excel, Word, Access, FrontPage, Publisher

References Available Upon Request

Contact this candidate