Technician Technical Support

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

. University of Phoenix, Honolulu HI

o Bachelor of Science in Business Information

. Community College of the Air Force

o Associate in Applied Science Electronic System Technology

. New Horizon Computer Learning Center, Mechanicsburg PA

o Network Systems and Security Professional (Currently Enrolled)

[pic]

[pic]

[pic]

[pic]

[pic]

Diane T Durham

309 Sharon Drive

. New Cumberland, PA 17070

Ph: 717-***-****

Cell: 717-***-****

Email: abm6ul@r.postjobfree.com

abm6ul@r.postjobfree.com

OBJECTIVE

STo Seek employment with a company as a Computer Network Support Specialist

OVERVIEW OF QUALIFICATIONS

. Accomplished and Goal-Orientated

. Excellent troubleshooting and technical support abilities

. Excels in developing and motivating highly focused teams

CERTIFICATIONS

. Microsoft Certified Professional

. Microsoft Certified Desktop Support Technician

. Microsoft Certified Systems Administrator

.

EDUCATION

TECHNOLOGY

NETWORKING:

. Cisco Routers

. Cisco Catalyst Switches

. Switching Technologies (Layer 2)

. Ethernet, FastEthernet, GigEthernet, DSL

.

. TCP/IP

. DHCP

OPERATING SYSTEMS:

. Windows XP - Vista Home

. Windows 2003 Enterprise

.

SOFTWARE/APPLICATIONS:

. PuTTY Telnet Client

. Windows Terminal Server

. Virtual PC

. Symantec Antivirus

Diane T Durham

309 Sharon Drive

New Cumberland, PA 17070

Ph: 717-***-****

Cell: 717-***-****

Email: abm6ul@r.postjobfree.com

EXPERIENCE

Computers:

. Familiar with setting up Active Directory, DNS and DHCP servers

. Proven ability to accomplish installation and initial set up of

personal computer systems

. Installation of network and video cards, cd/dvd, memory, harddrives,

various software

. Experienced in looking up and resetting Active Directory and Novell

passwords

. Knowledgeable in configurations for Internet Explorer, including

connection settings.

. Experienced in configuration of network settings as well as router

settings

. Proficient with Microsoft Office Suite

.

Troubleshooting/Problem Solving:

. Ability to access Cisco Routers/Switches for configuration and

error checking

. Monitor and report ATM network problems, through ticket tracking and

paging system

. Work with internal and external customers to isolate and resolve

outages

. Troubleshoot data circuits from ds1 through OC48

. Provisioned Stinger, ADTRAN, DSLAMS as well as Redback Aggregators

. Isolate VSAT, MPLS issues for Stores, Regional offices and

Distribution Centers

. Knowledge of analog, digital and packet switching principles

.

Supervision/ Training:

. Developed training documentation for Frame Relay circuits and

Router commands

. Completed written performance feedback and annual reports for

all subordinates

. Prepared quarterly, and annual awards packages to formally

recognize deserving personnel

. Shift leader for five people, developed monthly schedules and

tasks to be accomplished

. Self-starter, developed a work schedule so all technicians

receive equal time on all platforms

. DHCP

.

EMPLOYMENT HISTORY

200 2007 - Present Technician Rite Aid, Shiremanstown PA

200 2005 - 2007 Technical Support Technician Embarq, Carlisle

PA

200 2004 - 2005 Network Operations Specialist Sprint, Atlanta

GA (contractor)

200 2003 - 2004 JR Master Control Operator Crawford

Communications, Atlanta GA

200 2003 - 2004 Substitute Teacher Clayton County Public

Schools, Jonesboro GA

200 2000 - 2002 Network Operations Specialist Sprint,

Atlanta GA

Jan January- June 2000 Telephone & Cable Technician MediaOne,

Jonesboro GA

199 1996 - 1999 Satellite Controller United States Air

Force, Hawaii

. Cisco Certified Network Associate

. Comptia A+

. Comptia Network+

. Held Top Secret Clearance/SBI

. Productivity Improvement

. Operational Leadership

Contact this candidate