Sales Customer Service
Resume:
MARTY LYNN THOMAS
__________________________________________________________
Lincoln, NE 68516
402-***-**** / (402) 328-
8875
*********@***.***
PROFESSIONAL
EXPERIENCE 2007-2008 Manager, Products and Programs, Senior
Technologies-The Stanley Works, Security Solutions
Division, Lincoln, Nebraska. Position was eliminated due
to company acquisition and downsizing.
Responsible for the economic performance of strategically
important Stanley
Security Solutions products and product groups.
. Provided strategic planning and implementation of
product development, media and communications
promotional programming, pricing, distribution
strategies, product management, manufacturing and
sales/sales support and service, and marketing
communications.
. Coordinated each phase of assigned product lines from
concept to sale while being a key member of teams
related to the product lines.
. Lead new product development, conducted market research,
managed projects and launched new products.
. Developed tactical and strategic plans: market sizing,
trends, market segmentation and product road maps.
2002-2006 Project Engineer, Lincoln Industries, Lincoln,
Nebraska.
Responsible for project, account, and supply chain/purchasing
management of strategic projects that generated an annual
budget of over $15 million. Position was eliminated due to
company restructuring
. Fostered close relationships with strategic accounts
and suppliers to ensure customer satisfaction and sales
growth.
. Worked with and trained teams in Quality Assurance,
Operations, Manufacturing, IT and Shipping departments
to ensure customer product quality and technical
specifications, schedules and deadlines were met.
Responsible for QC of metal parts before/after
finishing to ensure part design, stamp and any welds
meet end user specifications.
. Lead quality improvement teams to implement continuous
improvement tools and practices for customer projects.
. Managed Strategic Accounts Tier II customer service
staff members and prepared project and department cost
and sales forecasts.
. Lead and participated in Six Sigma activities such as
Kaizen and continuous improvement.
1998-2002 Product Manager, Hach Company (Danaher
Corporation), Loveland, Colorado. Resigned because of
family needs in Nebraska.
Primary lead for the product definition and market
understanding for new and existing products. Gathered
Voice of Customer data, drove new product development and
linked key product specifications back to customer needs.
MARTY LYNN THOMAS _________________________________________Page Two
. Guided new product development efforts through Tollgate
review process.
. Created and executed customer and market research.
. Developed and implemented competitive strategies to
determine market positioning, product pricing, and
product placements that were global in focus.
. Worked with Global Business Unit members to define
product road map that achieved growth goals.
. Managed product line portfolio-including phase out
items, pricing changes, and implementation of new
products into the manufacturing process.
. Designed and coordinated internal and external training
for new and existing products.
. Fostered relationships with customers, sales reps,
international distributors, and regulatory agencies.
Understood their technical processes and built in-depth
customer understanding.
. Provided product technical and applications support to
associates, customers, representatives and distributors.
. Lead and participated in Six Sigma activities such as
Kaizen and continuous improvement.
. Provided marketing communications for the business unit
including collateral content, media and communications
programs.
1985-1998 Manager, International Sales and Marketing,
Teledyne-ISCO, Lincoln, Nebraska. Position was moved to
Asia.
Responsible for sales and marketing management and sales
growth of International territories of Europe, Asia, Latin
America, Canada, and the Pacific Rim.
Identified, selected, trained and managed successful sales and distribution
network.
Developed and implemented strategic sales and marketing plans
designed to increase sales. Provided marketing
communications
designed to increase customer awareness and sales leads.
Provided field and factory training for new and existing customers, sales
representatives, and distributors.
Provided sales, applications, and technical support for customers, sales
representatives and distributors.
EDUCATION Peru State College, Peru, Nebraska
Bachelor of Technology Degree
Majors: Industrial Distribution and Industrial
Supervision.
Southeast Community College, Lincoln,
Nebraska
Associate of Applied Science Diploma/Degree
Major: Mechanical Engineering and Drafting
ADDITIONAL
PROFESSIONAL
CERTIFICATION American Management Association - Sales Management
STEP (Supervisory Training and
Education Program)
PSS III (Professional Selling
Skills III)
American Management Association - Planning and Developing
New Products
Contact this candidate