Customer Service Manager

Scott Overton

*** ****** **. *******, ** 501-***-**** abm6tw@r.postjobfree.com

Targeting Entry Level Position

Recent Ouachita Technical College graduate offering a strong academic with real world experience.

Consistently recognized for troubleshooting skills and cost effectively resolve challenging issues.

Quickly learn and master new technology; equally successful in both team and self directed settings; and

proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Graduated 05/91

Magnet Cove School District

Degree awarded 12/09

Ouachita Technical College– Malvern, AR

Associates Degree Network Management – GPA:

3.26/4.0

Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned

commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

A+ Certified

Undergraduate/Cert of Proficiency/Computer Programming

Undergraduate/Cert of Proficiency/Computer Repair

Undergraduate/ Cert of Proficiency/Microsoft Certified Systems Engineer

Undergraduate/Cert of Proficiency/Network Security

Experience

Army National Guard

Malvern, AR 1991 to 1993

Various part time jobs

Hot Springs, AR 1991 to 1998

Assistant Manager

Sears Automotive Hot Springs, AR 1998 to 2002

Responsible for generating reports, solving customer service issues, hiring and training employees, and covering

sales floor as needed.

Die Caster

Precision Industries – Malvern, AR 2002 to 2007

Operate multiple ton injection molding die cast machines, programming robotic arms, quality control of parts

produced

IT Helper (temp)

AAR Aircraft Services – Hot Springs, AR 2010 to 2010

Rebuild and repair computer systems, Adding computers to active directory and making sure they are in the right

groups, Running and installing network cable, troubleshooting cable and network issues

Software Proficiencies

Microsoft Office Ecopy Kodak Image pro

Oracle PCanywhare Cisco VPN

Win VNC WinZip Packet Tracer Windows

Operating Systems

References

Adrian Ashley 501-***-****

•

Division Chair Applied Science abm6tw@r.postjobfree.com

Ouachita Technical College

Jon Rhodes 501-***-****

•

IT manager abm6tw@r.postjobfree.com

AAR Aircraft Services

Oran Taylor 501-***-*****

•

Owner Computer

Medics

Contact this candidate