Customer Service Supply Chain
Resume:
Rebecca Henderson
*** **** *** ******, *** Wing, MN 55066
Ph # 319-***-****
E-Mail: *****************@*****.***
Profile Solid background in supply chain, financial analysis and
marketing, with strong emphasis in telecommunications
account management. Consistently exceed sales goals and
customer service expectations. Experienced in handling
international accounts and in presenting results.
Education APICS: Basics of Supply Chain August 2008
B.S. Business Administration/Marketing Major,
Finance Minor Mount Mercy College May 2007
A.A. Business Administration, Kirkwood
Community College December
2003
Career History Norwood Promotional Products, LLC (Red Wing, Nov 2008 -
MN) current
Supply Chain Lead
Managed planning and purchasing of products
from China, Taiwan, India, Indonesia, and the
United States
Liaison between manufacturing and Supply Chain
on quality issues focused on Writing
Instruments
Coordinated our new products testing, ordering
and communication of the results to all parties Nov
involved 1994-Nov
Coordinated the transition of the Writing 2008
Instrument Supply Chain from Cedar Rapids to
the Red Wing facility
Trained new buyers on Writing Instruments and
techniques for evaluating quality
Lead two events to brainstorm for cost savings
and leaner practices for supply chain and our
warehouse regarding incoming freight
Norwood Souvenir, Cedar Rapids, IA
Senior Buyer
Managed planning and purchasing of products
from China, Taiwan, India, Indonesia, and the
United States
Lead PRCP team regarding changes in the product
line which included communication with five
locations, and implementing these changes
Liaison between our two largest customers and
supply chain for exclusive product
Coordinated our new products testing, ordering
and communication of the results to all parties
involved
Over the last four months managed five people
and directed them on a daily basis with tasks
to be completed
Managed six outsource vendors where 40% of our
products were being produced. This included
orders, inventory and customer communications.
Custom Program Manager
Exceeded sales goals each year, including 150%
of goal in 2005 and 130% of goal in 2006
Managed five-member account team to serve large
business customers
Consistently earned highest rating in customer
service quality surveys
Coordinated and responded to complex customer
telecommunications requests, resulting in
increased sales and customer satisfaction
Trained new employees on product and processes
related to quoting, inventory
Inside Sales (Austin, TX)
Responsible for being an expert in the writing
instrument line, Souvenir, Inc.
Responsible for customer satisfaction in the
northeast territory
Key in building the first inside sales team
that incorporated all ten lines in the Norwood
Company to one location for inside sales
Customer Service Team Lead (Cedar Rapids, IA)
Key Contact for ten accounts in regard to
customer service issues, pricing and the
delegation of work
Key account contact for customer resolutions
when they elevated position beyond customer
service representative
Represented the company at trade shows
throughout the United States
References provided upon request
Contact this candidate