Project Quality Assurance

Eight+ years of experience in Fortune ** companies having exposure to

Software Development Lifecycle Process, Product Development, Application

Analysis and Design. Innovative professional, willing to adapt, learn and

work in new challenging environment with proven ability to identify,

analyze, and solve problems to increase customer satisfaction and control

costs through expertise in:

. Optimized Programming

. Client Interfacing

. Solutions Architect

. Issue resolution

. Defect Prevention

. System Analysis & Design

. Re-Engineering

. Testing & Quality Assurance

HIGHLIGHTS:

. 8 Years of Code Development in COBOL, CICS, IDMS and DB2

. 8 Years Experience in Job Control Language (JCL)

. Experience in creating High level design document, Detailed Design and

Algorithms for Business Requirements.

. Experience in Creating Online Screens in CICS

. Experience in creating Stored Procedures, Table Schemas,

Normalizations, Triggers, Constraints, and Synonyms/Aliases.

. Conducted formal walkthrough of deliverables such as Design documents,

code, testing scenarios and test results with Clients.

. Experience in migrating database from DB2 to Oracle.

. 5 Years of Experience in Working in Onsite and Offshore Model.

. Experience in creating SAS reports

. Re-engineering the Legacy code to improve the effective processing.

. Experience on working Multi Million Dollar mission critical projects

. Responsible for Creating Software Configuration Management plan,

Operations Guideless document, CHGMAN approvals for the planned

Releases.

. 24/7 support for the jobs in production and providing solutions for

any production abnormal ends (ABEND)

. Responsible for attending Defect Management meetings representing the

team.

. Responsible for analyzing the impact and provide the estimation of

effort using Function Point methodology.

ACHIEVEMENTS

. Initiated a code optimization, which saves 50,000 $ annually for AT&T.

. Certificate from Vice President of AT&T Customer Care for 100% CSQA

compliance

. Won the Peer Recognition award from my team.

. Won "Extra Mile Award" for Project Management and customer delight.

. Won "Spot Award" twice for delivery excellence and project management.

EDUCATION AND PROFESSIONAL TRAINING

. Master of Business Administration specialized in Information

Technology and finance.

. Bachelor of Engineering in Electronics and Communication with elective

courses on Computer Science Engineering,Operating Systems and

Networks

. Certified in the following areas from Infosys Technologies Ltd.

(NASDAQ-INFY) : Process Modeling, Data Modeling, Requirements

Engineering, Software Engineering process, Development Methodologies,

System software analysis and Design

. Currently pursuing PMP (Project Management Professional) certification

from Project management Institute (PMI)

TECHNICAL PROFILE:

Languages: COBOL, DB2, CICS, JCL, REXX, SAS, SQL

RDBMS: DB2, MS-Access, SQL

Tools: CHANGEMAN, XPEDITOR, FILEAID, Comparex, VSAM,

SYNCSORT, FILEAID for DB2, QMF and MS Office 2000, STROBE, PBCF,

MATRIX, Omegamon, Work Bench, Quality Center, Vantive, Design 1,

Tracer Pro, Workbench, XMIT, ESP, Matrix, Copybook Workbench,

Deviation, SWAT, Express One, IPM+, Mercury Quality Centre, RD TRAC,

NDM, STAR, STROBE, AOTS, Documentum, TSO, ISPF, CLIST, FTP, QTP, Data

warehousing, Informatica Power Center, Object Oriented Concepts

CORPORATE EXPOSURE

Technical Architect, Company: Amdocs Inc, Client: AT&T Inc, San Ramon, CA

SEP 2008 - Till Date

Project: Service Account Management

SAM (Service Account Management) analyzes the provider, jurisdiction,

products, and customer identification. It invokes rating and journals,

to calculate and report recurring / non-recurring charges.

Key Responsibilities:

. Gather Business & Technical Requirements via discussion, brain-

storming with Business Clients and Senior Technical Architects.

. Creating High level Design, High Level Application Design (System

Features Analysis and Design Document), and Testing Considerations for

all Projects and Defects.

. Code Development, testing, and installation.

. Responsible for all Reviews and approval of the following software

products: Application High Level Design, Detail Design, and Test Plan

with Results.

. Responsible for providing estimation and creating Work flow, based on

the project milestone.

. Planned and executed the Knowledge transition Plans and created the

System Appreciation Document.

. 24/7 support for the jobs in production and providing solutions for

any production abnormal ends (ABEND)

. Responsible for maintaining Software Configuration Management Plan.

. Heading a team of 23 members (Offshore and Onshore)

Environment: COBOL, DB2, CICS, JCL, REXX, SAS

Tools: CHANGEMAN, XPEDITOR, FILEAID, Comparex, VSAM, SQL,

SYNCSORT, FILEAID for DB2, QMF and MS Office 2000, STROBE, PBCF,

MATRIX, Omegamon, Work Bench, Quality Center, Vantive, Design 1,

Tracer Pro, Workbench, XMIT, ESP, Matrix, Copybook Workbench,

Deviation, SWAT, Express One, IPM+, Mercury Quality Centre, RD TRAC,

NDM, STAR, STROBE, AOTS, Documentum, TSO, ISPF

Project: Billing Solution Testing Operation

Billing solutions Testing Operation team is divided into three different

geographical regions - South West (SW), Mid-west (MW), and West (W). The

objective of this project is to perform System Test (ST) and validate to

ensure that new and ongoing business requirements for Customer Care &

Billing systems are consistently satisfied. It is a process where

application system Software is end-to-end tested within the billing

environment by an independent test organization. System functionality is

being exercised in 4 cycles. Cycles are simulated bill periods. Each

cycle uses the data for the particular bill period.

Key Responsibilities:

. Responsible for executing System Testing handling Bill Calculation,

Bill day, Revenue management, rating/discount, health of the Bill.

. Responsible for creating and tracking defects till the time of closure

in Rational Clear Quest.

. Performing data processing by running scripts, Test execution,

Environment setup and Support.

. Anchoring defect status meetings across various teams.

. Responsible for creating test results documentation.

. As a Test Manager, approving the baseline version of the code in

Rational ClearCase

. Conducting periodic Audits to ensure Quality Assurance.

. Job Monitoring and Operational support.

. Heading a team of 31 members (Offshore and Onshore).

. Experience in estimating the testing timelines using Microsoft Project

. Responsible for creating Work Breakdown Structure (WBS) for Testing.

Project Onsite Coordinator, Company: Infosys Inc, Client: AT&T Inc, CA,

OCT 2004 - SEP 2008

Project: Encapsulated Discounting

Encapsulated Discounting (ED) is an application that provides Package

discounting support for the West, Mid west and South West regions in United

States. ED is a COBOL, DB2 and Mainframe-based legacy application.

Key Responsibilities:

. Responsible for creating High level application design documentation

based on the Technical requirements and Business needs.

. Development of detailed design document.

. Estimation of resources and creating a Work Breakdown structure (WBS)

. Responsible for Code Development.

. Experienced in White box and Black box testing.

. Client Interface and Relationship, Personnel responsible for handling

customer/client queries, User Acceptance Testing and 24/7 Application

Production Support

. Have mentored and assisted my project team with both Technical and

Telecom Service provider domain knowledge especially Billing

Operational Support System

. Coordinated & worked with offshore to achieve the completion of System

Features and Application Designs.

. Responsible for weekly status reporting, effort estimation, work

allocation and effort tracking.

Environment: COBOL, DB2, ORACLE, JCL, FILE-AID, CHANGEMAN, SQL, NDM,

OMEGAMON, ABEND-AID, SAS, REXX, CLIST, FTP, MQ SERIES

Project: Service Order Front End (SOFE)

SOFE takes online information entered by the customer representative

and validates Service Order format, USOC's, & FID's. Produces "Billing

System" formatted records for downstream processing.

Key Responsibilities:

. Responsible for creating High Level Design Documentation.

. Development of detailed design documentation.

. Developed testing environment and Test cases for the projects.

. Responsible for updating the Requirement Trace ability Matrix for

major projects

. As a Techno Functional Consultant to represent SOFE in Cross-

functional team meetings, to discuss the application impact, and

involve in issue resolution.

. Performed User Acceptance Testing of Ordering & Billing applications

in all Major Releases and supervised the release validation

procedures.

. As a Telecom Business Domain SME (Subject Matter expert) was

responsible for sharing the required knowledge with team members.

. Track and Verify order completion process at the end of the mainframe

system.

. Responsible for answering business queries from Customers and clients.

Environment: COBOL, TSO/ISPF, IBM Mainframe OS/390, Windows NT,

PL/SQL, Oracle, VSS,

REFERENCES:

. References available upon request[pic]

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