Human Resources Customer Service
Resume:
Carl Polonyi
Northville, Michigan 48167
Experience
Seminole Gaming Administration, Learning and O/D Manager 11.08
to 09.09
**** ******** ******, ****ywood, Florida, 33024 954-***-****
. Designed organizational E-Learning platform as part of an overall
learning academy design including all aspects from vendor outreach to
organizational fruition
. Designed overall HRIS strategy to include: a business intelligence model,
management self service, employee self service and a management dashboard
linking on-line recruitment with document organization and storage
. Designed master workforce development plan
. Designed master succession plan
. Designed project scenarios in accordance with an organizational balanced
scorecard
. Designed internal inertia marketing campaigns for aspects of Corporate
Development
. Partnered with design of position competency library
. Partnered with design of competency based performance appraisal
. Skilled in all facets of Human Resources Recruitment, Employment and
Development Processes
Seminole Hard Rock Hotel & Casino Tampa, Human Resources Training Manager
09-05 to 11.08
5223 North Orient Road, Tampa, Florida, 33610 813-***-****
. Created process documents for two expansions that included roles and
responsibilities for all areas in the on-boarding of an additional 1,600
employees for restaurants and Class III Gaming additions
. Designed/implemented customized branding/marketing strategy for employee
development
. Partnered with team of Division Managers in achieving initial key
operational benchmarks
. Developed HR staffing materials for rapid expansion and responsibilities
. Populated Infinium dashboards for automatic paperless employee
development tracking
. Designed/implemented New Orientation for 1,500 employees
. Created T4T program to assist in educating all employees of matters
external to Human Resources
. Created logistics plan for Human Resources restructuring
. Designed/implemented/facilitate Departmental Specific Guest Service
strategy
. Designed/implemented/facilitate standardized interviewing techniques
. Executed corporate compliance training (i.e. TIPS, SafeStaff, ServeSafe,
Title31, etc.)
. Executed safety initiatives based on OSHA standards
. Designed/Facilitated compliance instructor lead sessions for line staff
. Designed instructional skill sessions for leadership development
. Designed succession model
. Designed management fast-track recruitment system
. Comprehensive oversight of the Employment Process including gaming
procedures
. Facilitated the Fair Treatment Policy including, but not limited to, the
facilitation of Appeals
. Conduct harassment investigations and coordinates with all appropriate
parties for interview(s) of witnesses
. Partnered closely with Departmental Managers in resolution of employee
issues, recommend case resolution and mediate employee resolution
meeting(s)
. Developed property recruitment and retention strategies
. Managed effective business partnerships with Hiring Managers to ensure
that the recruitment process is exceeding their staffing needs
. Managed the FTE Budget levels by providing that first level safeguard
mechanism against over staffing
. Mentored/Evaluated those in my direct employ on all aspects of skill
enhancement
. Assisted in development and oversee fiscal year Employee
Relations/Recruitment/Training budget
. Skilled in all facets of Human Resources Recruitment, Employment and
Development Processes
Wynn Las Vegas, Human Resources Division Training Manager
03-04 to 09-05
3131 Las Vegas Blvd. South, Las Vegas, Nevada, 89109 702-***-****
. Designed/implemented customized branding/marketing strategy for employee
development
. Trained human resources staff for major resort opening (interviewing,
processing techniques & load logistics)
. Lead team of Division Training Managers in achieving pre-opening key
benchmarks
. Implemented Human Resources compliance E-Learning Platform/Modules for
management
. Populated PeopleSoft dashboards for automatic paperless employee
development tracking
. Designed branded learning website for each line position in the
organization
. Designed/implemented Mass Orientations for 10,400 new employees
. Created a partnership with the University of Nevada for intern/employee
recruitment
. Created logistics plan for employment center
. Designed/implemented Recruitmax management tutorial
. Designed/implemented standardized interviewing techniques
. Created logistics plan for pre-opening employee training
. Using vector key technology to create professional in-house training
modules
. Designed/implemented T4T for 600 trainers for property opening
. Designed compliance instructor lead sessions for line staff
. Customized global guest service standards
. Designed/implemented PeopleSoft management self service system
. Designed succession model
. Designed corporate university model
. Designed management fast-track recruitment system
. Designed Safety presentations based on OSHA, Building Codes, etc.
standards (e-learning based)
. Mentored/Evaluated those in my direct employ on all aspects of skill
enhancement
. Skilled in all facets of Human Resources Recruitment, Employment and
Development Processes
American Casino and Entertainment Properties, LLC, Corporate Training
Director 12-01 to 03-04
2000 Las Vegas Blvd. South, Las Vegas, Nevada, 89104 702-***-****
. Directed the training & development initiatives educating over 7,000
employees at four separate venues(Stratosphere Hotel Las Vegas, Arizona
Charlie's East & West Las Vegas, The New Seabury Massachusetts & Sands
Atlantic City)
. Directed/implemented/facilitated a "train the trainer" at each venue to
maximize the use of the management team and provide sufficient access to
skill sessions for all employees
. Directed/implemented/facilitated company wide guest service initiative
establishing an eighty percent benchmark A/B rating
. Trained department managers in techniques to maintain guest service
ratings
. Updated New Employee orientation
. Co-authored over one hundred separate job classifications including
standards of performance
. Directed/implemented the use of performance standards with
management/employees as a form of 360 feedback in relation to job
expectations
. Developed/facilitated the leadership skills series (coaching, business
planning/continuous performance appraisal, legally defensible/behavioral
based interviewing skills, human resources policies & procedures, quality
assurance techniques, business etiquette, motivational techniques, &
transitional standards of performance) to include: all collateral
development, presentation, and technical support
. Administered tuition reimbursement, scholarship, and additional off
property educational opportunities
. Initiated succession program
. Designed/facilitated organizational executive retreat
. Assisted with employee events
. Directed internal marketing campaign for training
. Comprehensive oversight of the Employment Process including gaming
procedures
. Mentored/Evaluated those in my direct employ on all aspects of skill
enhancement
. Developed property recruitment and retention strategies
. Built and managed effective business partnerships with Hiring Managers to
ensure that the recruitment process is exceeding their staffing needs
. Managed the FTE Budget levels providing first level safeguard mechanism
against over-staffing
. Sought recruiting opportunities with local colleges/universities, trade
schools, vendors, advertising sources, etc.
. Skilled in all facets of Human Resources Recruitment, Employment and
Development Processes
Mandalay Bay Resort & Casino, Human Resources Trainer 9-98 to 9-01
3950 Las Vegas Blvd. South, Las Vegas, Nevada, 89119 702-***-****
. Responsible for training & development initiatives educating over 6,000
employees
. Provided statistical and logistical staffing/needs analysis
. Developed majority of training programs collateral
. Trained human resources staff for major resort opening (interviewing &
processing techniques)
. Implemented/facilitated front services customer service program and
established a triple "A" four diamond rating as a benchmark
. Trained department managers in techniques to maintain guest service
ratings
. Implemented/facilitated New Employee orientation
. Certified Problem Gambling Recognition Instructor
. 6A Regulation facilitator
. Implemented/facilitated human resources policies & procedures skill
session
. Co-authored over one hundred separate job classifications including
standards of performance
. Proposed corporate university plan
. Designed training facility, optimizing multiple instruction strategies
. Developed departmental specific skill sessions (i.e. proper phone
etiquette for PBX)
. Conducted labor relation functions understanding both classified (board
of adjustments, grievances, etc.) & non-classified employees procedures
. Federal mediation conciliation service trainer for union and management
strategic partner development
. Facilitated safety skill sessions (OSHA compliance issues, etc.)
. Skilled in CBT implementation
. Assisted with employee recognition/community service programs (corporate
challenge, United Way, etc.)
. Skilled in all facets of Human Resources Recruitment, Employment and
Development Processes
1
2 Clark County School District, Elementary School Teacher 8-94 to 8-98
3 2832 East Flamingo, Las Vegas, Nevada, 89121, 702-***-****
. All subjects instructor
. Developed science lab
. Developed computer lab
. Developed publishing center
. Coached school sports activities
. Developed grant writing skills
Education
ServSafe/SafeStaff Trainer, 2006 Florida Lodging & Restaurant
Association
FCCG Certified Trainer, 2006 Florida Council on Compulsive Gambling
Recognition
TIPS Trainer Certification, 2006 Training for Intervention
Procedures (Alcohol Awareness)
PHR Certification, 2003 Professional in Human Resources
Certification
University of Nevada, Las Vegas Graduate Certification in
Elementary Education
Eastern Michigan University M.A. in Social Science Emphasis on
Statistics and Logistics
Michigan State University B.A. in Liberal Arts Emphasis on Research
and Development
Technical Skills
E-Learning Platform/Module Development, Windows 2003/XP, MS Office Suite,
PowerPoint, Liquid Media, PhotoShop, Illustrator, Project, Publisher,
Visio, Authorware Instructional Designs, Infinium 2000, PeopleSoft,
Recruitmax, Web Proficiency, Vector Key Proficiency, Careerbuilder,
Hcareers, Jobing, etc. (and all relevant hardware)
Professional Memberships
ASTD: 2005
SHRM: 2002
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