Customer Service Manager

JEFF ALDERMAN

*** ***** **** [pic] Pawleys Island, SC 29575 [pic] 843-***-**** [pic]

***********@*****.***

Objective

Account manager/customer service position responsible for cultivating and

growing client relationships by utilizing expert product knowledge and

client-first approach

Profile

Extensive experience in special event hospitality for corporate clients as

a means of furthering client goals and objectives ? Well versed in both

front of house operations and sponsorship/executive services at the agency

level ? Client-first professional with over eight years experience

in wide range of clientele relationships ranging from the end consumer to

key corporate clients

Professional Experience

Freestyle Music Park -- Myrtle Beach, SC -- Events Representative

June 2009-February 2010

. Managed all special events within park

. Coordinated events across all departments (F&B, Entertainment,

Operations, IT, Security, etc.)

. Conducted multiple weekly departmental meetings to prepare for

upcoming events/review recently concluded events

. Met regularly with clients to assess event needs

. Managed/created both large scale events (i.e. festival with headlining

musical acts) and smaller promotional events (i.e. SIN night

promotions, 4th of July festivities)

. Worked closely with sales team to transition newly acquired client

events from concept to reality

. Managed events concurrently

Jurgensen and Company, Inc. -- Bluffton, SC -- Showcar Event Manager

January 2005-November 2008

. Managed, marketed and operated all aspects of Texaco/Havoline No. 42

Showcar program

. Worked closely with Chevron associates, partners and clients to sell

showcar events and tours at the retail level resulting in five-fold

increase in usage

. Planned and executed hospitality weekends for clients including tours,

dining, lodging and special events

. Worked within corporate hierarchy to leverage racing sponsorship

through showcar, ticket and hospitality program

. Planned and executed campus and off-site events

. Solicited new business through event and showcar proposals and

presentations

. Traveled 25 percent of weekends to NASCAR races in hospitality

capacity

. Represented Texaco/Havoline Racing at all internal and external

corporate meetings and events

Host Communications -- Dallas, TX -- Event Operations Manager

March 2004-June 2004

. Managed high school science tour (FutureLab: The Innovation Expo) with

20 stops nationwide

. Supervised setup and breakdown of 84 x 50 foot exhibit

. Trained and coordinated 10-20 volunteers at each location

. Granted local media interviews throughout tour

. Successfully communicated tour information between headquarters,

school contacts and transportation

. Gave introductory presentations to students and faculty

. Ensured quality control of expo

. Coordinated travel and accommodations arrangements

Myrtle Beach Golf Holiday -- Myrtle Beach, SC -- Tournament Coordinator

May 1999-May 2003

. Managed three annual golf events: DuPont World Amateur, Veterans Golf

Classic, Summer Family Golf, with over $10 million economic impact to

local area

. Worked closely with event sponsors to ensure needs were met

. Supervised all employees with responsibility for daily operations

including customer service, data entry, and general administrative

duties

. Created and implemented annual marketing/operational strategy for

events

. Copy-write for and created collateral pieces, including newsletters

and brochures

. Created, implemented and monitored website content and programs for

all events

. Recruited and supervised up to 100 volunteers during events

. Coordinated all customer communication and correspondence through

website, email, phone and direct mail

Education

University of South Carolina -- Bachelor of Science -- Sport and

Entertainment Management -- 1999

Additional Training

Dale Carnegie Public Speaking -- Microsoft Access

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