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Sales Customer Service

Location:
Queensbury, NY, 12804
Posted:
March 09, 2010

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Resume:

ERIC ELMORE

*E Baybrook Drive

Queensbury, NY.***04

518-***-****

PROFILE

A "Hands On" Marketing Professional with 21 years of diverse employment

experiences. Proven personal strengths include honesty, being committed to

company goals, hardworking, and always willing to travel. Also displays

consistent passion for delivering exceptional service to key accounts, very

effective written and verbal communication skills, a high energy level,

strong interpersonal skills, and a positive disposition.

AREAS OF EXPERTISE

* Management of National Accounts such as Home Depot & Sears;

* Sales Force & Customer Service Leadership;

* Working Independently and in Teams;

* Following Established Procedures as well as creating and documenting

New Procedures

PROFESSIONAL EXPERIENCE

THE POST STAR, Glens Falls, NY. (Owned by Lee Enterprises)

Feb. 2006 - March 2009

Hometown Newspaper for the Glens Falls, Lake George, Queensbury, and

Saratoga Areas with a Daily Circulation of over 35,000

Single Copy Sales Manager

o Design & implement sales promotions to increase Post Star sales and

drive traffic into the SC dealers.

o Manage the timely collection of account receivables from all SC

dealers and independent contractors and report progress directly to

the Publisher.

o Manage team of (5) Store Collectors, (part-time employees of the

paper).

o Responsible for hiring of new store collectors and independent

contractors to deliver newspapers to accounts and vending machines.

o Manage over 200 newspaper vending machines currently serviced by (5)

independent contractors. Increased sales of The Post Star in

approximately 175 honor racks by 10.9% in 2006 over 2005 and by 12.6%

in 2007 over 2006.

HUBBARDTON FORGE, Castleton, VT. Sept.

2004 - Dec. 2005

Leading Manufacturer of Hand Forged Decorative Lighting

Inside Sales - Special Markets

o Field all calls relating to contract accounts and projects such as

hospitals, restaurants, hotels, resorts, etc...

o Develop product and freight quotes by reviewing product specifications

and discussing product applications with the customer to insure proper

product selection.

o Manage all aspects of the sales process from the initial call to the

end result.

o Collaborating with engineering to ensure customer satisfaction.

o Maintaining log of all customer communications and transactions.

ERIC ELMORE

Page 2

PROFESSIONAL EXPERIENCE (continued)

SCHONBEK WORLDWIDE LIGHITNG, INC., Plattsburgh, NY.

1998 - 2004

A Renowned 135-year-old Designer and Manufacturer of Crystal

Chandeliers

Brand & National Account Manager

o Directed all activities related to national service groups and sales

representatives, and

performed product knowledge training to all relevant individuals to

increase sales at The Home Depot, The Great Indoors, Sears, and Expo

Design Centers.

o Recognized as key contributor to increasing sales penetration with

these four major clients with annual sales figures as high as $13M and

equal to approximately 25% of all Schonbek sales.

o Delivered 28%+ average annual per store sales increases by designing

and successfully implementing new programs for The Great Indoors, Home

Depot, and Expo Design Center.

o Designed / created monthly performance reports detailing movement of

products into and through these accounts identifying key sellers and

using the data to improve product mix.

o Provided significant input into new product design and the development

of various marketing tools based upon market and competitive research.

DENCO DIVISION BELCAM, INC., Rouses Point, NY.

1995 - 1998

Personal Care Implement Distributor

Brand Sales & New Product Development Manager

o Sourced new products from around the world and coordinated packaging

design process for launch of new product line for this division with

yearly sales of $5M.

o Identified and sold first international businesses that increased

sales by $200K per year including one client that placed an initial

order of $80,000.

o Managed in-house customer service and 55 Independent Sales

Representatives including a telemarketing group that sold products

across the US, and coached them to boost sales.

CHAMPLAIN CENTRES, Plattsburgh, NY.

1994 - 1995

One of the Pyramid Mall Corporation's North Country Properties

Director, Marketing & Sales Enhancement

o Developed, implemented, and monitored the effectiveness off marketing

strategy designed to increase customer traffic and sales at three

regional mall complexes.

o Managed a team of (5) part-time customer service personnel

o Planned and implemented advertising, public relations, and marketing

programs to promote 1.1M square foot mall as regional destination when

Canadian sales decreased due to unfavorable exchange rate, and

increased sales for 130+ merchants.

POWERTEX INC., Rouses Point, NY.

1990 - 1994

A Worldwide Leader in the Manufacture and Distribution of Bulk Shipping

Container Liners

Marketing Manager

o Coordinated the development and support of a successful ISO-9002

certification collaborating closely with Production and Quality

Departments to maintain certification by Lloyds Quality Registry in

London.

o Created effective sales and promotional materials.

o Serviced established accounts and cultivated potential accounts from

initial inquiry, traveled throughout the US and around the world to

plant sites to conduct tests, trials, and training.

ERIC ELMORE

Page 3

PROFESSIONAL EXPERIENCE (continued)

o Identified and successfully sold 40 new customers with projected

annual combined revenues of

$1M, and 11% increase in corporate sales.

THE PLATTSBURGH PRESS REPUBLICAN, Plattsburgh NY.

1987 - 1990

Division of Ottaway Newspapers, Dow Jones & Company Subsidiary

serving Northeaster NYS

Advertising Sales Representative

o Achieved "Top Performer" distinction nearly 75% of tenure by very

effectively selling advertising in daily, weekly, and special event

publications including concept creation, layout, and copywriting.

EDUCATION

BS Degree in Business with a Concentration in Marketing

Plattsburgh State University College, Plattsburgh, NY

RECENT AWARDS

2008 Graduate of the "Leadership Adirondack" Program coordinated by the

Adirondack Regional Chamber of Commerce in Glens Falls New York

COMPUTER SKILLS

Proficient in MS Word and Excel



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