Customer Service Manager
Resume:
Krista Marie Quick
P.O. Box ***
West Point, NY *0996
Email:****************@***.***
Home: 845-***-****
Work Experience:
Keller Army Community Hospital (DFAC) 08/2008-Present
West Point, NY
Cashier
Supervisor: Sgt. Glen Cassady 845-***-****
Run register, restock items, handle customer issues, prove registar, clean
area Assists with instructing/training new employees, record information on
checklists and logs including cooler temperature
03/2005 - 05/2005
Receptionist
West point Tax Center
West Point,New York
Capt Lizzi- Supervisor
Receive calls, greets visitors, and directs to appropriate staff members
needing action. Complete routine matters, on the basis of knowledge of
command programs, functions, project assignments, and internal procedures.
Maintain the supervisors calendar. Compose routine correspondence on other
subjects as outlined in regulations and procedures. Review outgoing
correspondence for procedural and grammatical accuracy and manage certified
mail. Maintain suspense records on all mail and action documents and
follows-up to ensure timely reply or action. Assemble, prepare, and submit
office reports of staff time charges, and maintain personnel time cards.
Read instructional material pertaining to administrative practices,
procedures and amended and updated regulations. Produce various documents
with a computer using Microsoft Office; spreadsheets, letters, programs,
reports, and correspondence
01/28/2004 to 10/28/2004
Bank teller
Bank of New York
Stony Point, NY 10980
Rose Johnson, 845-***-****.
Cash handling, proving vault, answering phones, coin orders, answering
customer questions, data entry, word processing Provide customer service by
greeting customers, answering phone calls, and processing customer
transactions such as deposits, withdrawals, loan payments, check cashing,
and transfers Maintain and balance cash drawer daily Comply with
regulations, policies and procedures and stay apprised of changes Sell
products, obtain account referrals Keep branch and work station clean,
organized and secure
11/15/2002 to 1/15/2004
Secretary
Stern Law Firm
Bruce Stern 845-***-****
Receive calls, greets visitors, and directs to appropriate staff members
needing action. Complete routine matters, on the basis of knowledge of
command programs, functions, project assignments, and internal procedures.
Maintain the supervisor calendar. Compose routine correspondence on other
subjects as outlined in regulations and procedures. Review outgoing
correspondence for procedural and grammatical accuracy and manage certified
mail. Maintain suspense records on all mail and action documents and
follows-up to ensure timely reply or action. Assemble, prepare, and submit
office reports of staff time charges, and maintain personnel time cards.
Read instructional material pertaining to administrative practices,
procedures and amended and updated regulations. Produce various documents
with a computer using Microsoft Office; spreadsheets, letters, programs,
reports, and correspondence
04/15/2000 to 11/15/2002.,
Manager McDonalds
Highland Falls, NY 10928,
Rhonda Fall, 845-***-****.
Ran floor, did inventory, ran floor, cash handling, vault proving, managed
a team of 8 or more at points in the day, Interaction with customers:
receiving orders, processing sales and monies, and managing customer
issues. Training team members. Preparation of products. Maintaining quality
of product. Monitoring all service equipment. maintaining a clean parking
lot, building exterior, dumpster and boardwalk, including removal of trash
within containers to proper dumpster site. Unloading, stocking and
maintaining required inventory level. conduct visual inspections and read
simple gauges such as thermometers in order to inspect food service
operations Preparing/making/transporting deposits, preparing proposed labor
schedules, product projections, financials for store managers
review/approval.
Education
Everglades University Online School (01/07/2008 - Still Attending)
Boca Raton, Florida
Degree: Major: alternative med
Semester Hours:72
2 year degree of higher education above high school
Additional Information
proficient in Microsoft Office (Word Excel power point and access)
Customer service for 5 years
can mulit task
qualified typist 45 wpm
word processing
internet knowledge
Contact this candidate