Customer Service Quality Assurance

<<< JOHN ARMOUR >>>

*** ********, ** ***** ******, OH

44720

330-***-**** **********@***.**.*** 330-***-****

CAREER OVERVIEW

A highly qualified and motivated professional with over 20 years of successful job performance

in plant supervision, safety coordinator and human resources at the local and regional levels.

Offering versatile strengths while demonstrating effective skills in analyzing, organizing,

coordinating, decision making and problem solving. A team oriented leadership style with an

emphasis on results. Ability to drive production growth, resolve conflict, improve morale and

exceed goals. Bottom line professional with a proven record of managing projects and

personnel, gaining improvement in business and productivity. Possess excellent people skills

and communication skills. Set high personal standards of performance and drives for results.

_____________________________________________________________________________

EMPLOYMENT HISTORY

RETURN POLYMERS (RPG), Ashland, OH

Assignment: Safety Manager/Human Resource Assistant

REPUBLIC STEEL CORP., Canton, OH

Assignment: Supervisor

Material Handler

EMPLOYMENT SKILLS

* Supervision/Safety Director * New Hires/Training

* Work Assignments * Evaluations/Discipline

* Problem Solving/Effective Solutions * Quality Assurance

* Safety Program (Wrote/Implemented) * OSHA Regulations/Inspections

* Employee Drug Testing * ISO 9000 Systems

* Housekeeping/Lt. Maintenance * Safety Inspections

* Employee Training/Coaching * Tag Out/Lock Out Process

* Confinement Training * Shipping/Receiving/Warehouse

* Customer Service/Interfacing * Field Support

* Compliance Management * Facilitator/Coordinator

* Develop Systems/Procedures * Cost Control

* Enforcing Company Policies * Project Completion (On-Time)

* Handling Raw Materials * Maintained Safety Goals

* Oversaw Plant Safe Operations * Daily Logs/Reports

EDUCATION

Stark State College of Technology – Associate Program (Business/Sales)

Kent State University (Stark) – Curriculum: Business Management

Ohio State University – Courses: Communication, Supervision

On-Going: Seminars/Workshops for career updating

JOHN ARMOUR page II of II.

_____________________________________________________________________________

_

MANAGEMENT FACTORS

* Analyze Issues * Use Sound Judgments

* Think Strategically * Build Relationships

* Manage Disagreements * Show Drive/Commitments

* Demonstrate Adaptability * Coach/Develop Staff

CORE COMPETENCIES

* Futurist/Visionary * Business Strategies/Execution

* Problem Solving/Solutions * Leadership/Mentoring

* Innovative/Manufacturing * Business Intelligence

MANAGEMENT STRENGTHS

* Professional * Dependable * Reliable

* Conscientious * Integrity * Multi-Tasking

* Self Directed * Communication Skills * People Skills

* Works Well Under Pressure * Peer Respected * Successful

* Career Committed * Quick Study * Organized

MILITARY

US Navy E-5 Honorable Discharge

SUMMARY

} Seeking a permanent career placement that has both opportunity and challenge

} Solid work ethics coupled with extensive management and production skills

} Learns new systems quickly and takes initiative

} Excellent communication, people management and interpersonal skills

} Ability to generate new ideas, analyze problems and develop effective solutions

Contact this candidate