Marcus Redmon

***** ********* ****** . ******, ******** 60419 . 404-***-**** (C)

abm6f3@r.postjobfree.com

Objective: Seeking a challenging position in Hotel Operations utilizing

eleven years of

experience in hotel operations, property recovery, new

construction, interior

and exterior design concepts, management, project

management, training, and

sales. Key strengths include:

. Multi-unit management . Hotel opening . Construction

management

. Self-starter . Attention to detail . Excellent work

ethic

. Creative problem solver . Results oriented . Determination

and persistence

. Ability to see the big picture . Strong system judgment . Conceptual

thinker

Professional Experience:

Chief Consultant

2005 to Present

The Redmon Group, Sevierville, Tennessee

Achievements and Responsibilities include:

. Developing and implementing recovery system with 100% success rate in a

total of 17

properties during hospitality career

. Multi-unit project management from design to site selection to successful

openings on time

and within budget

. Increasing revenues for five hotels with Redmon Group from 50% to 85%

within six months

. Reducing construction costs by as much as $700K

. Reducing operation expenses by as much as 22%

. Playing key role in creating unique design elements and ambiance even in

highly trafficked

areas resulting in increased guest satisfaction scores from zero to nine

. Successfully managing teams from 60 to 150+ people, consisting of sub-

contractors,

contractors, vendors, management, and other hotel staff

. Building relationships with vendors resulting in cost savings not

typically offered

. Growing revenues and guest satisfaction in markets nationwide ranging in

size from small to

major metropolitan areas

District Manager/General Manager

2000 to 2005

Raman Rama, Warner Robins, Georgia

Achievements and Responsibilities included:

. Recovering twelve hotels consisting of seven brands with 1000 rooms

. Increasing revenues from $662K to $1.4M, occupancy from 52% to 77%, and

hotel market

ranking for an unknown brand from number seven to number two all within

eight months

. Implementing restoration techniques allowing hotel owners to operate

under upscale Brands

. Developing asset management strategies for General Managers including

increasing flow

marginal (GOP) from 50% to 62%, increasing cost control savings, and

improving customer

service scores

. Hotel being awarded Standards of Excellence awards for five consecutive

years

. Utilizing unique training system for staff resulting in four Front Desk

Clerks becoming

qualified General Managers

. Maintaining 85% staff retention ratio

Marcus Redmon

14928 Champlain Avenue . Dolton, Illinois 60419 . 404-***-**** (C)

abm6f3@r.postjobfree.com

Page 2

General Manager and AGM/GSM

1999 - 2000

Ocmulgee Fields, Macon, Georgia

Achievements and Responsibilities included:

. Being recognized by Phil Cordell, Brand Leader of Hilton International

for outstanding

customer service

. Being personally awarded General Manager of the Year by ownership group

. Bringing customer service to such a level that the General Manager of

another property received

General Manager of the Year award for first time

. Hotel receiving highest award for customer service for 12 consecutive

months

. Multi-unit increases in occupancy by 27% in first five months as General

Manager for one

brand and occupancy from 69% to 93% for another brand as Assistant

General Manager

Education: Hospitality Administration

Gwinnett Technical College

GPA: 3.8

Expected Graduation 2012

Certifications:

General Manager Certification, Microtel Inns, U.S. Franchise Systems

(USFS) - 2007

Multi-Unit Ownership and Management, Kapoor & Kapoor Hospitality

Consultants - 2004

General Manager Certification (CBO), Carlson Hospitality Worldwide -

2002

Certified FOSSEE Installer

Brand Affiliations:

Best Western; Comfort Suites; Country Inn & Suites; Days Inn,

Fairfield Inn & Suites;

Hampton Inn, Holiday Inn, Holiday Inn Express; Microtel Inn & Suites;

Ramada Plaza,

Red Roof Inn, Residence Inn; Wingate

Technical Skills:

Property Management Systems (PMS): Fidelio, FOSSEE, HSS, ImagINN,

MSI, Opera,

OnQ, roomMASTER, Profit Manager; Excel, Power Point

Professional Affiliations:

American Hotel & Lodging Association (AHLA); World Hotel Managers

Association (WHMA); Multicultural Food Service & Hospitality Alliance

(MSHA);

References Furnished Upon Request

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